MONKEY Reviews & Product Details

MONKEY Overview

What is MONKEY?

MONKEY is an online catering platform with account, production, and delivery management that provides online ordering, mobile capabilities, phone orders and more to help manage your business.

MONKEY Details
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MONKEY Community
Product Description

MONKEY is an online catering platform with account, production, and delivery management that provides online ordering, mobile capabilities, phone orders and more to help manage your business.


Seller Details
Seller
MonkeyMedia Software
Year Founded
1998
HQ Location
Vancouver, Canada
Twitter
@MonkeyMedia
2,083 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
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MONKEY Reviews

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Catering Sales Manager
Food & Beverages
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love having and integrated CRM system and order platform. The customer support is phenomenal and the ability to create customized reports from the SQL database has been very helpful in providing insights about our fastest growing market segments. Review collected by and hosted on G2.com.

What do you dislike?

While I love having the custom reports in Excel, it would be nice to further customize the UI itself, but we have not been able to. Also, the integration with DoorDash has been slightly problematic. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to track sales growth by region and by customer, as well as identify our most frequent customers as well as "sleepy" clients. Review collected by and hosted on G2.com.

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Regional Catering Sales Manager
Marketing and Advertising
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

User friendly, searching the database is useful, it makes it complicated to be so specific finding certain contacts. It does help generating new leads and continued services. Review collected by and hosted on G2.com.

What do you dislike?

It’s awful at searching. There should be a broader search range within existing clients that does not require me to try 10 different search methods to find the customer I’m looking for. I have to be too specific to find Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The business problems that are being solved is locating the current or past client, this answers both questions. But the software is not where it should be. monkey should know that. Review collected by and hosted on G2.com.

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Catering Manager
Restaurants
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Shows the date, time, whom its for, all the details... easy to accept orders, find out details. We have used it for several years!!! Review collected by and hosted on G2.com.

What do you dislike?

N/a sometimes the address or number is incorrect... but that is usually user error. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Makes everything simple. No complaints. Review collected by and hosted on G2.com.

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Consultant
Management Consulting
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to set up and send test to all aprticipating Parties. Easy to set up on devices for costumer use onsite as well. Review collected by and hosted on G2.com.

What do you dislike?

Really basic and some clients were not inclined to use it feeling like it was going to use their information for sales Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a great place to start tracking your success Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ROI and tracking of were we fall short Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the simplicity and the User Interface. Would recommend to anyone else working in the industry. Review collected by and hosted on G2.com.

What do you dislike?

I am not a fan of the logo personally. That monkey is all over the place. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've helped solve many business problems, from logistics to financial planning. I have realized that software is a tool and can be used by any business to improve their performance. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

stream lined system allowing easier communication and better productivity between hosts and staff Review collected by and hosted on G2.com.

What do you dislike?

Trying to get answers in a timely fashion and the cost has been an issue in the past Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving our higher than normal inaccuracy rate. Customers are taking more ownership for orders and are being more careful of what they are ordering instead of blaming or badmouthing our companies service Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love how straightforward it is to use. Everything is clear and really simple to navigate. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, I do not have any complaints regarding Monkey Media. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Monkey Media truly organizes my catering orders, which in return has helped my job run a lot more smoothly. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Good, gets to the point. Nothing more nothing less which is what i like. Review collected by and hosted on G2.com.

What do you dislike?

That it's called Monkey. No free trial. Very pricey. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It makes it easy to connect with cutomers. Also Service is available 24/7 which i enjoy Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I found their platform intuitive and user friendly Review collected by and hosted on G2.com.

What do you dislike?

I did find their layout to be cumbersome Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MONKEY has helped take weight off our sales people and helped us be more productive Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is relatively easy to navigate and most tasks are simple. Review collected by and hosted on G2.com.

What do you dislike?

It is also very cluttered and sometimes too simple. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You should expect a learning curve with figuring out how to use it but it doesn't take long to learn. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Customer satisfaction. Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I enjoy the clear layout of the items available on the left with drop down menus for easy navigation and I also enjoy the drop-down menus with in each category for and also the multiple ways to get the same information Review collected by and hosted on G2.com.

What do you dislike?

The only thing that I can complain about is the sometimes occasion with the program run slowly. It is a little annoying how to date required is not in order, only the date requested Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend using the standard layout of the program where you can view orders by different categories Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am able to look at orders and coordinate them with the driver in plenty of time. I am even able to get many orders ready in preparation for the day they are needed Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like that I can customize the panel to my restaurant's categories Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it takes forever to load or it deletes what I just imput on the sheet Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Creating internal and external wholesale orders Review collected by and hosted on G2.com.

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