We’ve been with Mindbody for years, and while the platform itself continues to evolve in great ways, what really makes the difference is the quality of service behind it. I want to give a huge shout-out to our Senior Account Executive, Alex Miller, for going above and beyond to support our studio.

Alex took the time to truly understand the unique needs and financial realities of our business and worked with us to find a solution that made it possible to implement a new marketing automation platform—something that will absolutely elevate our engagement and growth. He was responsive, flexible, and genuinely committed to helping us succeed.

It’s rare these days to find someone who leads with both heart and professionalism, and Alex did just that. We’re excited to see what’s ahead thanks to the support he’s provided. Grateful to have someone like him on our side.

—Stacey

Studio Zee Pilates Review collected by and hosted on G2.com.

While the platform offers powerful tools, it can feel a bit overwhelming and complex at times—especially when trying to navigate setup or access support quickly. Some features require multiple steps or workarounds that aren’t always intuitive. That said, having a knowledgeable account executive like Alex has made a big difference in helping us get the most out of the system. Review collected by and hosted on G2.com.

They have a good amount of details reports available. Review collected by and hosted on G2.com.

The ease of use between the business app and online website. some client info, like CC do not always show up in both places. Limited features on the MB business app. Review collected by and hosted on G2.com.

I like being able to copy an entire year's worth of classes for the next fiscal year. I also like the reports - how convenient it is to download as an Excel and to find specific data. The customer service is also so personable and helpful. My requests have been quickly resolved. Review collected by and hosted on G2.com.

I wish we could prioritize and assign multiple memberships for one client. Review collected by and hosted on G2.com.

We use Mindbody to accommodate a number of different departmental functions that are interrelated. From booking our appointments, our customers are thus charged and our staff are thus paid. There are no extra programs or software I have to use to bring payroll data to the point of processing payroll. Amongst other features like this, there is a lot of integration. 24 hour customer support was also essential to us in our earlier years of using Mindbody when we were still learning to use the software to suit our needs. Review collected by and hosted on G2.com.

Fitting our business needs into Mindbody's constraints have proved challenging at some points when we first began using it, but we have since adapted. It is a rich software, but there are always going to be system "catches" that do not work for your business. Review collected by and hosted on G2.com.

Ease of navigation and booking appointments. Review collected by and hosted on G2.com.

Struggle with updates and not being notifies when changes are made - we log in and have to relocate everything which is very stressful!!!! Review collected by and hosted on G2.com.

mind body capital is the best thing about mind body Review collected by and hosted on G2.com.

Not enough mind body capital after the first one is paid, takes long to get pre approved for a second mind body capital Review collected by and hosted on G2.com.

Class management, reporting features, client management. Review collected by and hosted on G2.com.

Some reporting features are limited.

In Marketing Suite, email feature is clunky and hard to use. Review collected by and hosted on G2.com.

How it has all the classes schedule listed out, options to pay for classes , swim lesson Review collected by and hosted on G2.com.

Sometimes it behaves odd like shows members non member rates Review collected by and hosted on G2.com.

I like the Mindbody marketing campaign tools best. Review collected by and hosted on G2.com.

The downside of using Mindbody is that we are unable to schedule our clients for the full 4 days a week based on how our packages are setup. We've worked with technology a few times but there has been no resolution. Review collected by and hosted on G2.com.

Mindbody has been helpful at allowing me to showcase the diversity of our services, from workshops to classes to health services. Customer support is top notch with ready access and very quick follow-up. The application easily integrates with my website using the branded web features as well. Review collected by and hosted on G2.com.

Mindbody continues to upscale its product through ongoing updates that only make this product better for me as a business owner - and ultimately, for the consumer. Review collected by and hosted on G2.com.