8.3
Ease of Use
Field Service Management Average: 8.5
mHelpDesk Pricing
mHelpDesk has not provided pricing information for this product or service. This is common practice for software sellers and service providers. The pricing insights provided here are based on user reviews and are intended to give you an indication of value. Alternatively, contact mHelpDesk to obtain current pricing.
| Name | Price | Features |
|---|---|---|
| Small-Business | $$$ | 22% more expensivethan the avg. Field Service Management product |
| Mid-Market | $$$ | 8% more expensivethan the avg. Field Service Management product |
| Enterprise | $$$$ | 47% more expensivethan the avg. Field Service Management product |
mHelpDesk pricing & plans
Free Trial is available
Pricing information for mHelpDesk is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase mHelpDesk must be conducted with the
seller.
Pricing information was last updated on March 06, 2019
mHelpDesk Alternatives Pricing
The following is a quick overview of editions offered by other Field Service Management Software
 Sprout | Freefor UNLIMITED agents | Free forever plan
|
 Express | $10per user per month billed annually | Track time for unlimited clients and unlimited projects on any device. Two-way QuickBooks integration for easy billing and payroll. 14-day FREE trial available.
|
 Small Business | Starting at $5Per User per Month | 6 user minimum. For companies under 25 employees.
|
Various alternatives pricing & plans
Free Trial is available
Pricing information for the above various mHelpDesk alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.
mHelpDesk Pricing-Related Review
Amie Freeman F
Sales Support Representative
Telecommunications
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
UI
User in Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?
Integration with homeadvisor and easy invoicing on-site for simple invoices.
Integrated 3rd party credit card processing. Review collected by and hosted on G2.com.
What do you dislike?
They provide integration with 3rd party credit card services (that they resell) but do a poor job reconciling the payments against open invoices. If I have to manually go in and reconcile payments against invoices it's a problem. Since the credit card payments don't post for a few days it can be difficult to reconcile, especially when multiple credit card payments hit the same day and the payment email only provides the total amount for the day without the invoice reference.
More troublesome than that, I raised the issue with mhelpdesk support and they were dismissive. They claimed it's a 3rd party tool and there was nothing they could do about it even though it was a 3rd party tool THEY are charging me for.
Recurring invoicing is not easy - especially challenging for retainer customers.
There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
It is expensive if you are only using it for invoicing.
managing items for resale, is a bit of a kluge. It's hard to work with and you still need to get it into quickbooks.
Since I need quickbooks anyway and it can provide the same ease of invoicing. I'm asking myself why I need this tool. I think if I had several employees that I had to schedule and made use of the scheduling feature, it might be more valuable and more cost effective. Review collected by and hosted on G2.com.
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