# Jobber vs mHelpDesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jobber excels in user experience, with many praising its intuitive interface and ease of navigation. Users appreciate how simple it is for technicians to collect payments on-site, making the process more convenient compared to previous software.
- **According to verified reviews** , mHelpDesk is noted for its straightforward usability, with users highlighting the helpful step-by-step instructions provided during troubleshooting. This hands-on support is particularly beneficial for those who may need extra guidance.
- **Users say** that Jobber's implementation process is notably smooth, with many mentioning that the initial setup was easy for their teams. This contrasts with mHelpDesk, where some users have expressed challenges in configuring the software to fit their specific workflows.
- **Reviewers mention** that Jobber's customer support is a standout feature, with feedback indicating that the team listens to user suggestions and consistently rolls out updates. This level of responsiveness builds trust among users, which is less frequently highlighted in reviews for mHelpDesk.
- **G2 reviewers highlight** that Jobber offers a more robust feature set, which users feel contributes to their business growth. In comparison, while mHelpDesk is appreciated for its basic functionalities, some users feel it lacks the advanced tools that Jobber provides.
- **According to recent feedback** , Jobber's overall satisfaction ratings are significantly higher, reflecting a more favorable user experience. Users have noted that the combination of ease of use and comprehensive features makes Jobber a preferred choice over mHelpDesk.



| | Jobber | mHelpDesk | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 509 | 146 | 
| **Largest Market Segment** | Small-Business (89.0% of reviews) | Small-Business (43.5% of reviews) | 
| **Entry Level Price** | Starting at $29.00 1 User | No pricing available | 

---
## Top Pros & Cons

### Jobber

Pros:
- Ease of Use (129 reviews)
- Scheduling (72 reviews)

Cons:
- Improvement Needed (39 reviews)
- Limited Functionality (36 reviews)

### mHelpDesk

Pros:
- Ease of Use (1 reviews)
- User-Friendly (1 reviews)

Cons:
- Feature Limitations (1 reviews)
- Integration Issues (1 reviews)

---
## Ratings Comparison
| Rating | Jobber | mHelpDesk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (421 reviews) | 8.2 (114 reviews) | 
  | **Ease of Use** | 9.0 (433 reviews) | 8.2 (116 reviews) | 
  | **Ease of Setup** | 8.9 (328 reviews) | 7.6 (46 reviews) | 
  | **Ease of Admin** | 9.1 (250 reviews) | 8.0 (45 reviews) | 
  | **Quality of Support** | 9.1 (412 reviews) | 8.2 (115 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (250 reviews) | 7.6 (45 reviews) | 
  | **Product Direction (% positive)** | 8.9 (424 reviews) | 7.0 (114 reviews) | 

---
## Pricing

### Jobber

#### Entry-Level Pricing

Plan: CORE

Price: Starting at $29.00 1 User

Description: Essential tools to help build and grow your home service business.

Key Features:
- 1 user
- Schedule and manage jobs from anywhere to Manage jobs from anywhere
- Track everything with Job details and attachments

[Browse all 4 editions](https://www.g2.com/products/jobber/pricing)

#### Free Trial

Yes

### mHelpDesk

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Property Restoration

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.7/10 | 42 |
| **mHelpDesk** | N/A | N/A |

#### Job Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Integration with Inspection Software** | 6.9 (39 reviews) | Not enough data | 
| **Job Tracking** | 9.0 (41 reviews) | Not enough data | 
| **Resource Allocation** | 7.5 (40 reviews) | Not enough data | 

#### Field Service Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Mobile App** | 8.6 (41 reviews) | Not enough data | 
| **Contract Management** | 8.3 (40 reviews) | Not enough data | 
| **Industry-Specific CRM** | 7.9 (39 reviews) | Not enough data | 

### Billing

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **mHelpDesk** | N/A | N/A |

#### Bill Generation

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **Digital Billing** | Not enough data | Not enough data | 
| **Recurring Billing** | Not enough data | Not enough data | 

#### Bill Processing

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Consolidation** | Not enough data | Not enough data | 
| **Batch Invoicing** | Not enough data | Not enough data | 
| **Management** | Not enough data | Not enough data | 

#### Integration

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Accounting** | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | 
| **ERP** | Not enough data | Not enough data | 

#### Agentic AI - Billing

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Masonry

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **mHelpDesk** | N/A | N/A |

#### Operations

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Masonry Design** | 5.4 (17 reviews) | Not enough data | 
| **Masonry Estimating** | 5.8 (17 reviews) | Not enough data | 
| **Business Operations** | 8.3 (19 reviews) | Not enough data | 

#### Resource Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Supply Management** | 6.2 (17 reviews) | Not enough data | 
| **Field Service Management** | 8.2 (16 reviews) | Not enough data | 
| **Contractor Management** | 7.4 (17 reviews) | Not enough data | 

### Roofing

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.4/10 | 25 |
| **mHelpDesk** | N/A | N/A |

#### Operations

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Roofing Design** | 5.2 (21 reviews) | Not enough data | 
| **Roofing Estimating** | 5.2 (21 reviews) | Not enough data | 
| **Business Operations** | 8.1 (23 reviews) | Not enough data | 

#### Resource Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Supply Management** | 6.4 (21 reviews) | Not enough data | 
| **Field Service Management** | 8.0 (23 reviews) | Not enough data | 
| **Contractor Management** | 6.7 (21 reviews) | Not enough data | 

### Repair Shop

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **mHelpDesk** | N/A | N/A |

#### Customer Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Self-Service Portals** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 
| **Communication Tools** | Not enough data | Not enough data | 

#### Service Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Field Scheduling** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 
| **Customization and Macros** | Not enough data | Not enough data | 
| **File Attachment** | Not enough data | Not enough data | 
| **Estimates and Invoicing** | Not enough data | Not enough data | 
| **GSX Integration** | Not enough data | Not enough data | 

#### Business Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Multi-site Management** | Not enough data | Not enough data | 
| **Point of Sale** | Not enough data | Not enough data | 
| **Stock and Inventory** | Not enough data | Not enough data | 
| **KPI Tracking and Reporting** | Not enough data | Not enough data | 
| **Contract Management** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | 7.6/10 | 312 |
| **mHelpDesk** | 8.0/10 | 81 |

#### Generative AI

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **AI Text Summarization** | 7.4 (119 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.0 (114 reviews) | Not enough data | 

#### Before the Job

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Calendar** | 8.6 (268 reviews) | 8.0 (57 reviews) | 
| **Dispatch** | 8.6 (247 reviews) | 7.9 (53 reviews) | 
| **Roles** | 8.8 (252 reviews) | 8.1 (53 reviews) | 
| **Booking** | 8.2 (254 reviews) | 7.9 (52 reviews) | 

#### On the Job

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Location** | 8.3 (260 reviews) | 7.4 (11 reviews) | 
| **Employee Communication** | 7.9 (257 reviews) | 8.2 (56 reviews) | 
| **Behavior Monitoring** | 6.9 (228 reviews) | 7.8 (6 reviews) | 
| **Client Notifications** | 8.6 (258 reviews) | 8.0 (46 reviews) | 
| **Field Sales** | 8.2 (198 reviews) | 8.1 (6 reviews) | 

#### After the Job

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Reports** | 8.0 (262 reviews) | 8.1 (56 reviews) | 
| **Analytics** | 7.9 (250 reviews) | 8.0 (47 reviews) | 
| **Invoicing** | 9.1 (269 reviews) | 8.1 (42 reviews) | 
| **CRM Integrations** | 8.2 (241 reviews) | 8.1 (38 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Autonomous Task Execution** | 5.3 (48 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (47 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (45 reviews) | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Jobber** | N/A | N/A |
| **mHelpDesk** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Jobber | mHelpDesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to Jobber (7):** [Masonry Software](https://www.g2.com/categories/masonry), [Construction CRM Software](https://www.g2.com/categories/construction-crm), [Property Restoration Software](https://www.g2.com/categories/property-restoration), [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac), [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Roofing Software](https://www.g2.com/categories/roofing-software)

**Unique to mHelpDesk (2):** [Billing Software](https://www.g2.com/categories/billing), [Repair Shop Software](https://www.g2.com/categories/repair-shop)


---
## Reviewer Demographics

### By Company Size

| Segment | Jobber | mHelpDesk | 
|---|---|---|
| **Small-Business** | 89.0% | 43.5% | 
| **Mid-Market** | 6.5% | 32.1% | 
| **Enterprise** | 4.4% | 24.4% | 

### By Industry

#### Jobber

- **Construction:** 32.7%
- **Consumer Services:** 22.9%
- **Facilities Services:** 6.2%
- **Environmental Services:** 3.5%
- **Accounting:** 2.2%
- **Individual & Family Services:** 2.0%
- **Hospitality:** 1.8%
- **Electrical/Electronic Manufacturing:** 1.8%
- **Architecture & Planning:** 1.3%
- **Retail:** 1.3%
- **Other:** 24.4%

#### mHelpDesk

- **Hospital & Health Care:** 9.9%
- **Education Management:** 9.2%
- **Utilities:** 6.1%
- **Insurance:** 4.6%
- **Retail:** 4.6%
- **Construction:** 4.6%
- **Real Estate:** 4.6%
- **Information Technology and Services:** 3.8%
- **Consumer Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Other:** 45.0%

---
## Alternatives

### Alternatives to Jobber

- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [FieldRoutes, a ServiceTitan company](https://www.g2.com/products/fieldroutes-a-servicetitan-company/reviews) — 4.4/5 stars (278 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)

### Alternatives to mHelpDesk

- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (371 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4807 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1693 reviews)
- [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) — 4.3/5 stars (1766 reviews)

---
## Top Discussions

### Jobber

- Title: [What is Jobber used for?](https://www.g2.com/discussions/what-is-jobber-used-for) — 1 comment
  > **Top comment:** "Schedulingg"
- Title: [How can we make jobberman give out job applications based on qualification?](https://www.g2.com/discussions/13386-how-can-we-make-jobberman-give-out-job-applications-based-on-qualification) — 1 comment, 1 upvote
  > **Top comment:** "Hello Miracle, Jobber and Jobberman are not the same software. Jobber is a field service software. "

### mHelpDesk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/jobber-vs-mhelpdesk)