Introducing G2.ai, the future of software buying.Try now

MHC Software Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of MHC Software, appreciating its simple installation and user-friendly interface. (21 mentions)
Users highlight the outstanding customer service provided by MHC Software, enhancing their overall experience and satisfaction. (18 mentions)
Users find the easy installation and smooth integration of MHC Software beneficial for productivity and organization. (11 mentions)
Users find the easy setup of MHC Software enhances their productivity and simplifies administration tasks effectively. (9 mentions)
Users find the implementation ease of MHC Software to be beneficial, with smooth integrations and quick resolutions. (9 mentions)
Users appreciate the responsive and helpful customer service from MHC Software, enhancing their overall experience. (8 mentions)
Users appreciate the user-friendly interface of MHC Software, making financial data management easy and accessible. (7 mentions)
Users find the learning curve steep due to inconsistent resources and complex reporting requirements in MHC Software. (8 mentions)
Users find the complexity of licensing and setup in MHC Software to be a significant barrier to effective use. (6 mentions)
Users find the initial setup complex, requiring extensive resources and effort, impacting overall usability and experience. (6 mentions)
Users find the learning difficulty of MHC Software challenging, requiring assistance and a better interface for new users. (5 mentions)
Users experience complicated reporting processes, finding the system challenging for custom and ad hoc report generation. (4 mentions)
Users find the difficult setup of MHC Software intimidating, particularly when configuring custom fields and document categorization. (4 mentions)
Users report encountering technical issues such as scanning errors, outdated interface, and bugs in web forms. (4 mentions)
Users experience bug issues with MHC Software, causing frustration during document processing and image retrieval. (3 mentions)
Users experience poor customer support, leading to lengthy implementations and inconsistent assistance during critical processes. (3 mentions)
Users find the difficult implementation of MHC Software to be time-consuming and cumbersome, especially with licensing management. (2 mentions)
Users report project delays due to lengthy implementations and resource inconsistencies, impacting overall efficiency and progress. (2 mentions)

Top Pros or Advantages of MHC Software

1. Ease of Use
Users commend the ease of use of MHC Software, appreciating its simple installation and user-friendly interface.
See 21 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Help is terrific"

What do you like about MHC Software?

Reduces paper costs and helps create a productive-non cluttered work environment. Less likely to loose an invoice. Can easily track invoice approval

EF

Edouard F.

Small-Business (50 or fewer emp.)

4.5/5

"Document management system that streamlined our entire workflow"

What do you like about MHC Software?

I do like the easy to use interface offered by MHC Software to handle our client communications. In particular, I enjoy the simplicity of being able t

2. Customer Support
Users highlight the outstanding customer service provided by MHC Software, enhancing their overall experience and satisfaction.
See 18 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Help is terrific"

What do you like about MHC Software?

Reduces paper costs and helps create a productive-non cluttered work environment. Less likely to loose an invoice. Can easily track invoice approval

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great support as long as it's consistent - software does the job."

What do you like about MHC Software?

The people are the most helpful, there are some areas of the software that are not intuitive and particularly with the W2s as we don't pay much attent

3. Document Management
Users find the easy installation and smooth integration of MHC Software beneficial for productivity and organization.
See 11 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Help is terrific"

What do you like about MHC Software?

Reduces paper costs and helps create a productive-non cluttered work environment. Less likely to loose an invoice. Can easily track invoice approval

EF

Edouard F.

Small-Business (50 or fewer emp.)

4.5/5

"Document management system that streamlined our entire workflow"

What do you like about MHC Software?

I do like the easy to use interface offered by MHC Software to handle our client communications. In particular, I enjoy the simplicity of being able t

4. Easy Setup
Users find the easy setup of MHC Software enhances their productivity and simplifies administration tasks effectively.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Help is terrific"

What do you like about MHC Software?

Reduces paper costs and helps create a productive-non cluttered work environment. Less likely to loose an invoice. Can easily track invoice approval

ZC

Zac C.

Enterprise (> 1000 emp.)

3.0/5

"Overall feel like MHC has a lot of moving parts and sometimes doesn't work well."

What do you like about MHC Software?

Fairly easy to install the applications on users computer Being able to print checks and have the printers automatically update in Document Express.

5. Implementation Ease
Users find the implementation ease of MHC Software to be beneficial, with smooth integrations and quick resolutions.
See 9 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Help is terrific"

What do you like about MHC Software?

Reduces paper costs and helps create a productive-non cluttered work environment. Less likely to loose an invoice. Can easily track invoice approval

ZC

Zac C.

Enterprise (> 1000 emp.)

3.0/5

"Overall feel like MHC has a lot of moving parts and sometimes doesn't work well."

What do you like about MHC Software?

Fairly easy to install the applications on users computer Being able to print checks and have the printers automatically update in Document Express.

6. Helpful
Users appreciate the responsive and helpful customer service from MHC Software, enhancing their overall experience.
See 8 mentions

See Related User Reviews

TB

Trevor B.

Enterprise (> 1000 emp.)

4.0/5

"MHC provide great service and support."

What do you like about MHC Software?

Their support team is extremely help and willing to assist.

JK

Jeremy K.

Enterprise (> 1000 emp.)

5.0/5

"MHC healthcare solutions, processes, and technical support"

What do you like about MHC Software?

MHC can make some healthcare solutions/processes work that others are not able to accomplish. Project Leaders and Technical Support are A+ to work wit

7. Features
Users appreciate the user-friendly interface of MHC Software, making financial data management easy and accessible.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Help is terrific"

What do you like about MHC Software?

Reduces paper costs and helps create a productive-non cluttered work environment. Less likely to loose an invoice. Can easily track invoice approval

SH

Shawn H.

Enterprise (> 1000 emp.)

2.5/5

"Good customer service. Product is functional, if not good-looking"

What do you like about MHC Software?

Outstanding customer service. The new Document Express /DSS upgrade is also easy to use and effective. Image Express functions well. Once you get t

Top Cons or Disadvantages of MHC Software

1. Learning Curve
Users find the learning curve steep due to inconsistent resources and complex reporting requirements in MHC Software.
See 8 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great support as long as it's consistent - software does the job."

What do you dislike about MHC Software?

1 year we didn't have a consistent resource to work with and that was a struggle, I think because we hopped from resource to resource each time we cal

KF

Kieran F.

Mid-Market (51-1000 emp.)

4.5/5

"Our teams were drowning in invoices and now, it's smooth sailing"

What do you dislike about MHC Software?

Our special document types needed just a little more effort in the initial fine tuning of very specific workflow rules than we thought. It required a

2. Complexity
Users find the complexity of licensing and setup in MHC Software to be a significant barrier to effective use.
See 6 mentions

See Related User Reviews

KF

Kieran F.

Mid-Market (51-1000 emp.)

4.5/5

"Our teams were drowning in invoices and now, it's smooth sailing"

What do you dislike about MHC Software?

Our special document types needed just a little more effort in the initial fine tuning of very specific workflow rules than we thought. It required a

LM

Laura M.

Small-Business (50 or fewer emp.)

4.5/5

"Endless HR forms to one seamless MHC Software dashboard, genuine relief"

What do you dislike about MHC Software?

Nevertheless, even though it is very powerful, it was somewhat intimidating to initially set up custom fields and reporting templates in MHC Software.

3. Complex Setup
Users find the initial setup complex, requiring extensive resources and effort, impacting overall usability and experience.
See 6 mentions

See Related User Reviews

GH

Garry H.

Small-Business (50 or fewer emp.)

4.5/5

"Handling invoices is way less painful with MHC Software, finally getting paid on time"

What do you dislike about MHC Software?

What I dislike is primarily the user interface, which feels a bit dated compared to some modern cloud solutions. Navigating can sometimes be less intu

Sara C.
SC

Sara C.

Small-Business (50 or fewer emp.)

4.5/5

"Getting invoices paid is so much faster thanks to MHC Software"

What do you dislike about MHC Software?

It can feel a bit complex to set up initially, and sometimes navigating certain configurations takes some getting used to. Like many specialized syste

4. Learning Difficulty
Users find the learning difficulty of MHC Software challenging, requiring assistance and a better interface for new users.
See 5 mentions

See Related User Reviews

RR

Roberta R.

Small-Business (50 or fewer emp.)

4.0/5

"Turns out, managing invoices doesn't have to be a total nightmare"

What do you dislike about MHC Software?

MHC should enhance its interface. It looks outdated and may be difficult to learn by a new user. The process of installing elaborate workflow may be m

LM

Laura M.

Small-Business (50 or fewer emp.)

4.5/5

"Endless HR forms to one seamless MHC Software dashboard, genuine relief"

What do you dislike about MHC Software?

Nevertheless, even though it is very powerful, it was somewhat intimidating to initially set up custom fields and reporting templates in MHC Software.

5. Complicated Reporting
Users experience complicated reporting processes, finding the system challenging for custom and ad hoc report generation.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Setup of new account in Document express"

What do you dislike about MHC Software?

getting reporting output. Difficulty getting reports out of system.

KF

Kieran F.

Mid-Market (51-1000 emp.)

4.5/5

"Our teams were drowning in invoices and now, it's smooth sailing"

What do you dislike about MHC Software?

Our special document types needed just a little more effort in the initial fine tuning of very specific workflow rules than we thought. It required a

6. Difficult Setup
Users find the difficult setup of MHC Software intimidating, particularly when configuring custom fields and document categorization.
See 4 mentions

See Related User Reviews

PC

Patricia C.

Small-Business (50 or fewer emp.)

4.5/5

"Our messy compliance headaches vanished with MHC Software's organized workflow"

What do you dislike about MHC Software?

The process of setting up document categorization was a bit rigid in that it was somewhat stiffer to plan the different types of projects we had at th

LM

Laura M.

Small-Business (50 or fewer emp.)

4.5/5

"Endless HR forms to one seamless MHC Software dashboard, genuine relief"

What do you dislike about MHC Software?

Nevertheless, even though it is very powerful, it was somewhat intimidating to initially set up custom fields and reporting templates in MHC Software.

7. Technical Issues
Users report encountering technical issues such as scanning errors, outdated interface, and bugs in web forms.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Document Express use alongside Lawson"

What do you dislike about MHC Software?

They could include more robust error logging that would assist in troubleshooting configuration issues.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Scanning Software"

What do you dislike about MHC Software?

Sometimes the scans don't process correctly and have to be re-scanned.

8. Bug Issues
Users experience bug issues with MHC Software, causing frustration during document processing and image retrieval.
See 3 mentions

See Related User Reviews

SH

Shawn H.

Enterprise (> 1000 emp.)

2.5/5

"Good customer service. Product is functional, if not good-looking"

What do you dislike about MHC Software?

I'm not sure if we have the latest and greatest, but the admin tools for Document Express and Image Express as far as setup/configuration have very ou

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Scanning Software"

What do you dislike about MHC Software?

Sometimes the scans don't process correctly and have to be re-scanned.

9. Poor Customer Support
Users experience poor customer support, leading to lengthy implementations and inconsistent assistance during critical processes.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great support as long as it's consistent - software does the job."

What do you dislike about MHC Software?

1 year we didn't have a consistent resource to work with and that was a struggle, I think because we hopped from resource to resource each time we cal

RR

Roberta R.

Small-Business (50 or fewer emp.)

4.0/5

"Turns out, managing invoices doesn't have to be a total nightmare"

What do you dislike about MHC Software?

MHC should enhance its interface. It looks outdated and may be difficult to learn by a new user. The process of installing elaborate workflow may be m

10. Difficult Implementation
Users find the difficult implementation of MHC Software to be time-consuming and cumbersome, especially with licensing management.
See 2 mentions

See Related User Reviews

JF

John F.

Small-Business (50 or fewer emp.)

4.0/5

"MHC made it easier for us to handle our compliance issues and helped streamline our data flow"

What do you dislike about MHC Software?

Sometimes, reporting module may be slightly slow in creating complicated custom reports and patience may be required. We have also discovered that upd

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Looks helpful, but implementation has been slow."

What do you dislike about MHC Software?

Implementation was extremely long. Customer Service is helpful but sometimes tedious in the back and forth.

11. Project Delays
Users report project delays due to lengthy implementations and resource inconsistencies, impacting overall efficiency and progress.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Great support as long as it's consistent - software does the job."

What do you dislike about MHC Software?

1 year we didn't have a consistent resource to work with and that was a struggle, I think because we hopped from resource to resource each time we cal

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"Looks helpful, but implementation has been slow."

What do you dislike about MHC Software?

Implementation was extremely long. Customer Service is helpful but sometimes tedious in the back and forth.

MHC Software Reviews (178)

View 1 Video Reviews
Reviews

MHC Software Reviews (178)

View 1 Video Reviews
4.4
178 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Small-Business (50 or fewer emp.)
"Ecrion Studio- an excellent file automation for enterprise"
What do you like best about MHC Software?

The ecrion is a very well designed software, with easy use and rarely bugs

we can define flexibale conditions to dispaly the wording.

easy to be integrated by its well designed API.

customer support is also on time and have quick response. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

There no docs can be found. could MHC provide any online docs for it? Review collected by and hosted on G2.com.

PC
Solution Architect
Mid-Market (51-1000 emp.)
"Happy with Ecrion Product for past 9+ years"
What do you like best about MHC Software?

Great support, performance, and stable product Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

Procedure to manage and implement licensing is cumbersome Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Small-Business (50 or fewer emp.)
"Very user friendly"
What do you like best about MHC Software?

Lorie is very responsive and helpful. have had good experiences with the software and staff. easy to use Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

sometimes the system is slow to process invoices. Review collected by and hosted on G2.com.

HT
Senior administrator and programmer
Enterprise (> 1000 emp.)
"Great Response time and very knowledgeable"
What do you like best about MHC Software?

Customer Support, Response time,implementation was easy. Easy use easy to understand Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

I honestly cannot say there is anything I don't like. It has been a very useful tool that was easy to learn and I have a great support team to back me up at MHC. Review collected by and hosted on G2.com.

TB
Application Analyst IV
Enterprise (> 1000 emp.)
"MHC provide great service and support."
What do you like best about MHC Software?

Their support team is extremely help and willing to assist. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

The software is very capable and I look forward to seeing there newer versions n the future. Review collected by and hosted on G2.com.

AB
Senior Manager IT
Mid-Market (51-1000 emp.)
"MHC DocExpress is a great product!"
What do you like best about MHC Software?

Ease of use. Very little overhead to manage once it is setup and configured. Simple to configure. Excellent support. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

I really don't have any complaints. It serves its purpose and we have been a customer for around 10 years. Review collected by and hosted on G2.com.

ZC
ERP Analyst
Enterprise (> 1000 emp.)
"Overall feel like MHC has a lot of moving parts and sometimes doesn't work well."
What do you like best about MHC Software?

Fairly easy to install the applications on users computer

Being able to print checks and have the printers automatically update in Document Express. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

Licensing can be tricky and MHC doesn't alway get back in regards to tech support emails. Review collected by and hosted on G2.com.

Response from Sam Maxwell of MHC Software

Thank you for your feedback, Zac. We shared your comments with our Customer Service and Product teams here at MHC & are taking steps to improve your experience. We plan to analyze what we could do better related to tech support email responses and will reach out to you directly to make sure everything is working effectively with our communications and access to the MHC Customer Portal. One of our core values at MHC is Customer Success Focus, and we are committed to understanding all your feedback and improving how we serve you as our valued customer. Once again, thank you for the feedback. After we complete internal research, we plan to reach out directly to better understand your feedback so that we can implement an action plan to improve your experience. Stay well.

JK
IT System Analystr
Enterprise (> 1000 emp.)
"MHC healthcare solutions, processes, and technical support"
What do you like best about MHC Software?

MHC can make some healthcare solutions/processes work that others are not able to accomplish. Project Leaders and Technical Support are A+ to work with. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

Nothing comes to mind. I have not had any bad experience. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market (51-1000 emp.)
"Looks helpful, but implementation has been slow."
What do you like best about MHC Software?

Their customer service has been friendly and helpful. It has been great having the managers view each invoice and approve. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

Implementation was extremely long. Customer Service is helpful but sometimes tedious in the back and forth. Review collected by and hosted on G2.com.

Response from Sam Maxwell of MHC Software

Thank you for sharing your comment. We have passed along your feedback to the necessary teams here at MHC & are taking steps to improve your experience. The level of support you've described is not the standard that we at MHC hold ourselves to, and so we do appreciate your feedback as we strive to do better. Please let us know if connecting with your customer success representative would be helpful at this time. Stay well, and please feel free to contact us directly if there’s anything we can to do help you moving forward.

Verified User in Food Production
AF
Small-Business (50 or fewer emp.)
"Scanning Software"
What do you like best about MHC Software?

I like the ease of use and all of the features the software offers. Setting up bar codes makes scanning a breeze. The software instatllation is easy to implment with the detailed instructions I was provided and if I come across any issue the customer support is very knowledgable and helpful. Review collected by and hosted on G2.com.

What do you dislike about MHC Software?

Sometimes the scans don't process correctly and have to be re-scanned. Review collected by and hosted on G2.com.

Product Avatar Image
Product Avatar Image