Messenger Communication Platform Reviews & Product Details

Messenger Communication Platform Overview

What is Messenger Communication Platform?

Browser-based software solution for customer communication via the most popular messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Viber and Telegram. With our platform, you can resolve incoming customer inquiries over one central platform with an intuitive interface and automation options. Start reducing support costs, raise productivity, and increase your customer satisfaction.

Messenger Communication Platform Details
Languages Supported
German, English, French, Italian, Portuguese, Spanish
Product Description

Your customers can write to you via the most popular messaging apps, WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber, and you increase your efficiency and improve your customer relationship.


Seller Details
Seller
MessengerPeople
Year Founded
2015
HQ Location
München, Bayern
Twitter
@MessengerPeople
1,077 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®

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Messenger Communication Platform Screenshots

Messenger Communication Platform Reviews

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Junior Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like its interface better than any other chatting platform. but initially, we could use whats app for personal connections but now that we can use if professionally for the business purpose or with clients. it excites me furthermore. Review collected by and hosted on G2.com.

What do you dislike?

Couldn't add dislikes. as I started using it for the last 2-3 days. I didn't dislike anything as of now. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There's no problem as such which was not being able to solve before I started using this. because there are tons of chatting applications for business purposes such as Hangouts, Microsoft Lync, etc. but now that we have switched from that to Whats App just to check it's versatility for business purposes. if we find any dislikes then we might switch back to hangouts. but apart from that, it's fun to communicate with colleagues with this app. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love how easy it is to use and how well it integrates with WhatsApp. It also has a feature that allows us to set up automated responses so that parents and club members can get answer anytime of the day. Review collected by and hosted on G2.com.

What do you dislike?

We have been using this software for over 3 months and there is nothing that I can think of that we do not like about it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommend it to any company or organization that needs to communicate with a number of people quickly and effectively. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Communicating with club members and parents to create events, resolve behavioral issues, or update them on any changes to our program. Review collected by and hosted on G2.com.

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Open Discussions in Messenger Communication Platform
AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its fast and easy to understand,

Till date no other known problems to this. Review collected by and hosted on G2.com.

What do you dislike?

Fast and effective serverside, no other problems found to report till date Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy and affirdable way for your business to communicate in house paltform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easily connecting with co workers and getting connected for easy to solve problems and solutions to reach out customers and satisfy them with our businsess. Review collected by and hosted on G2.com.

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Open Discussions in Messenger Communication Platform
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

it is also an option for communicating professionally with clients. otherwise, initially, it was only used for personal uses. good initiative by whats app. Review collected by and hosted on G2.com.

What do you dislike?

Nothing as such I dislike about this as of now. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1) we are chatting with the internal team as of now with ease using this. Review collected by and hosted on G2.com.

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Head of Social Media
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I am really happy that we found MessengerPeople as a communication platform. I worked with several partners before but nobody was able to build such an easy and professional platform like this one. Review collected by and hosted on G2.com.

What do you dislike?

Since the product was growing from the beginning on the first steps where a little bit hard but all these small issues are working now perfectly so there is nothing negative to say. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sometimes there are really small issues with their service but they are fixed within max 1 hour. The benefits are endless, faster user support, more modern user support, happy costumers etc.. Review collected by and hosted on G2.com.

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Customer Marketing Consultant
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It took away the compulsion for our customers to open our website to contact our customer service team, now they can contact us from any communication app they like. Review collected by and hosted on G2.com.

What do you dislike?

They can get better with ticket raising system apart from this nothing else to dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Messenger Communication Platform provides the most reliable customer service platform for your team with unique features like the use of common social communication apps for your customer support without any violation of data protection regulations. It will surely help you a lot! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Previously it was taking time for us to answer customer queries sometimes resulting in loss of customers but Messenger Communication Platform reduced answering time massively as our whole team is working together on this platform having chatbot & preset answers ready to shoot. Review collected by and hosted on G2.com.

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IC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I love consultancy pertaining to civil engineering and also using the required app for my businesss Review collected by and hosted on G2.com.

What do you dislike?

I hate spams disturbing the atmosphere of my research and consultancy works. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

To bring me closer to those who need my service Review collected by and hosted on G2.com.

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Do you work for Messenger Communication Platform?