# Which IRCM platforms integrate best with legacy billing and customer care systems?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I’m gathering real-world perspectives on IRCM integration because most telecom operators are modernizing around legacy BSS, OSS, mediation, and customer-care systems rather than starting fresh.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews"><strong>Agentforce Communications</strong></a><strong>:</strong> Offers broad APIs and strong Salesforce integration. How much custom work did deeper telco integrations require?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/oracle-communications-billing-and-revenue-management-brm/reviews"><strong>Oracle Communications BRM</strong></a><strong>:</strong> Integrates natively with Oracle ordering, CRM, inventory, mediation, and middleware. How well does it connect outside Oracle?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/csg-ascendon/reviews"><strong>CSG Ascendon</strong></a><strong>:</strong> Provides 1000+ APIs and can run alongside existing BSS as an adjunct platform.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/amdocs-ces/reviews"><strong>Amdocs CES</strong></a><strong>:</strong> Offers broad carrier functionality, though the overall suite can be expensive.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ericcson-charging-and-billing-in-one-cbio/reviews"><strong>Ericsson CBiO</strong></a><strong>:</strong> Connects deeply with Ericsson infrastructure but may require costly customization in mixed environments.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Which legacy integration caused the most difficulty for your team?</p>

##### Post Metadata
- Posted at: 2 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;The legacy integration that tends to cause the most trouble isn&#39;t the CRM or ordering system, it&#39;s mediation, since it sits between the network and the charging engine and every mediation vendor formats usage records slightly differently. I&#39;ve noticed a version of this friction in reviews too: a systems engineer at an enterprise telecom company reviewing Agentforce Communications liked how quickly CPQ and order management could be configured, but specifically flagged that deploying components and resolving bugs took real time, which tracks with how deeper telco-specific integrations tend to need more custom work than the API surface suggests.&lt;/p&gt;

##### Comment Metadata
- Posted at: about 14 hours ago
- Author title: SEO Content Writer





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