Since we receive Federal funding, we have to be Section 508 compliant (all software must be accessible to everyone regardless of disability). MC worked with us to complete their VPAT so we could get through the procurement process as quickly as possible. Remarkably, the software was so well designed that they were compliant from the outset, we just had them document it.
Their "expert" employee model is a great idea. Every customer has the expert they need and there is a specialist somewhere in the company who can help you or answer your question completely.
Customer support is fabulous, Very fast and thorough! Sometimes i wait to ask a question when we are really busy because i know someone from MC will be getting back to me in a very short time, ready to try to reproduce the problem and either fix it immediately or escalate it to the expert that can help! We had a few issues that were solved very quickly.
Being the IT person on our team, i'm not sure of the pricing and ROI, but our financial folks were delighted when they compared costs with other systems. From the user end, if cost were no object, I think we would still select MC for the ease of implementation, flexibility and usefulness of the product.
We had been evaluating using the same software as Facilities and the planning was in the second year with very little progress when we decided to try something else. We evaluated several similar products but this one far outshone the others. Review collected by and hosted on G2.com.