Maintenance Connection Reviews & Product Details

Maintenance Connection Overview

What is Maintenance Connection?

Accruent’s Maintenance Connection is a browser-based SaaS application built for the real-time maintenance and management of your organizational assets. Maintenance Connection is a unique solution that combines the benefits of a computerized maintenance management system (CMMS) and the scalability of an enterprise asset management (EAM) software. With its configurable interface, flexible business automation, and RESTful API, Maintenance Connection is built to communicate with your software toolchain while promoting organization-wide collaboration through real-time visibility. Base functionalities include: • Complete work order management • Preventive maintenance scheduling • Asset lifecycle management • Inventory & spare parts management • Business process automation & notifications • Real-time reporting & dashboards Maintenance Connection can be deployed in the cloud or on-premise and can be accessed from any modern browser using any desktop or mobile device. Each Maintenance Connection subscription comes with a dedicated account executive, unlimited technical support, and access to future updates & enhancements. Accruent’s Maintenance Connection is built to be scalable for any organization, offering extensive flexibility and configurability that ensure deep functionality across major industries like manufacturing, healthcare, and energy creation & distribution.

Maintenance Connection Details
Languages Supported
German, English, French, Spanish
Product Description

Maintenance Connection is a computerized software solution that allows you to track work orders, asset management and preventative maintenance to help you manage your maintenance.


Seller Details
Seller
Accruent
Company Website
Year Founded
1995
HQ Location
Austin, TX
Twitter
@AccruentLLC
1,313 Twitter followers
LinkedIn® Page
www.linkedin.com
1,148 employees on LinkedIn®
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Maintenance Connection Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Response from Adam O'Brien of Maintenance Connection

Thanks for the review of Maintenance Connection! Glad to hear that our work to streamline the asset maintenance process for organizations is being leveraged by you and your team.

We hear you on your pain points of app performance consistency. We did undergo a significant infrastructure upgrade shortly after you posted your review and would love to know if the changes that have occurred in the last year and a half have helped. We've also had a few key updates to our reporting module in recent releases that were aimed at simplifying the reporting process and making things more user friendly. Let me know if you care to connect to see if the changes are taking things in the right direction for you and your team!

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I like that we can go one place for creating and maintaining a work order history. I appreciate housing a living record of our inventory. Not only that but it creates reports that will give us a picture of project status. Review collected by and hosted on G2.com.

What do you dislike?

Maintenance Connection's ability to be robust also deters from being user friendly. Locating data within the system can be time consuming. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for a one stop shop, you found it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It allows us to go to one location for a variety of software needs. We use to have one unorganized location for our inventory. We had a separate software for our work orders. We had yet another software for our contracts. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: G2 Gives Campaign
What do you like best?

Hierarchy tree logic of asset organization. Asset data and attachments. Labor reports, asset data and history reports. Review collected by and hosted on G2.com.

What do you dislike?

The original GUI was quite clunky however has improved significantly. At times the MC cloud can be slow. Need more storage (greater than 10mb) for some manuals. Need a better report system. Trying to figure out the data that is going to pop out can be difficult. I wish I could report to a Service Requester the status of their problem i.e. parts on order, waiting on sub contractor etc etc. KPI boards are not as informative as I would like. The PO, inventory, and stock systems are horrible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

PMs performed timely, accurately, and uniformly. Work requests being addressed quickly and effectively. Looking at asset history and cost analysis. Review collected by and hosted on G2.com.

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Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

MC offers the most comprehensive format for maintaining and track equipment records. Similar programs put more emphasis on the preventive maintenance tasks and lack data fields necessary to track equipment data. The reporting tool is also very helpful. Review collected by and hosted on G2.com.

What do you dislike?

The reporting tool can be very tricky. If I was not able to create the report I needed, I could reach out to MC support for help. If there was more of a push button route for building the SQL string that would make a world of difference. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Place an emphasis on your structure and expected level of detail at inception. A clear idea of the system you want in the beginning will reduce the chances of having to go back and make changes at a later date. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking equipment history and realizing changeout dates. Review collected by and hosted on G2.com.

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Response from Adam O'Brien of Maintenance Connection

Hey Emily - Thanks so much for taking the time to review Maintenance Connection!

I know your concerns about ease of use of the reporting options within Maintenance Connection has been something we have heard a good amount of in the last few years and have been actively working to make sure we continue to improve as much as we can. Specifically, with our latest releases (v9.3), there's been a concerted effort to streamline the report building/maintaining process with UI enhancements, visual graph enhancements, and streamlining the behind-the-scenes setup effort.

Thanks again for partnering with us over the years... we've come a long way and we can't wait to continue forging forward together!

See how Maintenance Connection improved
Video Replay Operator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ease of entry and reporting on data. Review collected by and hosted on G2.com.

What do you dislike?

Processing time when creating a WO, and during startup. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just realize that you work on assets, they need WO's and you need to analyze how that's working for you. MC will facilitate and inform you of those assets and work being done on them. Machinery or Customers, assets drive our business. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Example, paperless parts requisitions. Quicker response, and better tracking. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Flexibility of set for ease of use and inventory visibility and controls. Review collected by and hosted on G2.com.

What do you dislike?

There have been some growing pains as the company expands with some limited support issues. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The core product is strong. It has the potential to be great. Acquisitions have provided some challenges in current years, but the team has the potential to move this software forward in the future and keep it as a top contender in the CMMS world. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Proper tracking of mobile equipment hours and repair cost for analytics. Major reduction in cash tied up in spare parts due to better visibility and controls. Review collected by and hosted on G2.com.

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Response from Adam O'Brien of Maintenance Connection

Thanks for taking the time to leave your review of Maintenance Connection!

It's always great to hear how we are helping organizations like yours reduce spend and gain insights in key areas like inventory management.

Thanks for sticking with us as we iron out the kinks of being apart of a bigger software family. We're optimistic that we've worked out the majority of the hiccups and are getting back to setting the industry standard for customer support that we have come to be known for!

EL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Service Requestor is very easy to use and provides service ticket creation approval capability (desired). The Tech WorkCenter facilitates rapid task completion, status, and activity while Techs are using mobile devices - tasks can be esaily closed in the field and eliminates the need for non value-add office work.

Accruent Launch Team has been helpful and flexible in their support of our team and clients. Review collected by and hosted on G2.com.

What do you dislike?

Cost increases for additional annual site user licenses Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've solved inventory stocking level variability problems (excess inventory) and enhanced overall Maintenance Team accountability. We've also noticed that using the Reporter/Dashboard to create daily reports has greatly improved daily communications amonst key stakeholders within Productions/Operations Teams. Review collected by and hosted on G2.com.

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Response from Adam O'Brien of Maintenance Connection

Thank you so much for the feedback on your experience with Maintenance Connection! So happy to hear that the inventory tracking & reporting has helped in your deployments and that the tools available for technicians are hitting the mark for field efficiency.

I know that we are always trying to see how we can provide the best value for our customers through multi-site deployments and I will make sure to get this feedback to our team to review to see how we can continue to provide the best value for our customers.

UG
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The software is easy to use even if you are not familiar with it. It is simple and easy to implement in small or large organizations Review collected by and hosted on G2.com.

What do you dislike?

It can be hard to find previous work orders. There is too much searching when trying to find previous reports. It should all be in one easy spot to access. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are better able to assist all employee buildings within the city. There are multiple locations and this software makes it easy to input and edit locations. This enables us to keep track of what work is being done and what has already been completed. Review collected by and hosted on G2.com.

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Response from Adam O'Brien of Maintenance Connection

Thank you so much for the feedback on your experience with Maintenance Connection. We've taken some steps in recent releases to address some of the concerns you had regarding the ease of locating past work orders through enhanced reporting and list filtering options directly from the main page.

Feel free to reach out if you are interested in running through the changes to see if it's going to make life easier for you!

See how Maintenance Connection improved
Maintenance Technician IV/Team Lead
Oil & Energy
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

MC is so intuitive and easy to use while providing the functionality needed to run daily equipment and facility operations. Asset management and work order modules are solid. The reporter module makes it extremely easy to extract and analyze data. Review collected by and hosted on G2.com.

What do you dislike?

The mobile version could use some work. It's a work in progress and has come a long way from a few years ago, but the difference between the desktop and mobile versions keep our technicians from using it. Also ideally we should be able to use the mobile phone cameras to scan bar codes, currently this is not possible. Two way communication between requesters and MRO users needs to be addressed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TRY IT! It's so versatile and feature rich I'm sure it will exceed your expectations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Daily work requests, preventative maintenance, inventory tracking. Maintenance Connection has been invaluable in justifying equipment replacements, end of life costs, tech training, and currently we're in the process of integrating it with our document library. We are also exploring the possibility to integrate it with our building management system. Review collected by and hosted on G2.com.

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Response from Adam O'Brien of Maintenance Connection

Thanks for taking a moment to leave your review of Maintenance Connection.

We're really happy to hear that so much of the system is helping your organization... I know it's been a bit since this review was left but I am glad to say that we listened to our user base and have made some big updates to MC Express, our mobile application, to include barcode scanning with any mobile device's native camera. We're still working on making 2-way communication effective, as well, but that seems to be a part that continually evolves with technology.

See how Maintenance Connection improved
Technical Systems Analyst
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We have an enterprise environment of over 18000 users, and 150 sites. The best part of this program is the user interface on both the requester side, as well as the super user / technician side.

Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization. Review collected by and hosted on G2.com.

What do you dislike?

Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we dont use to clean up the user experience. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommend a thorough discussion with your vendor partner. We brought forward how our organization is broken apart, and how we would want the software to run. The partner then designed the system with that in mind, and showed us how to use it. Well worth the investment we spent for the 'training' fee. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to add assets into unique site locations, tracking maintenance and money spent on assets. We are able to then link work orders to assets to make better and more responsible decisions when it comes to repair vs replace.

Easy way for our users to submit maintenance requests; IE "light bulb out" to "heating isnt working in x room". Review collected by and hosted on G2.com.

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Systems Analyst
Mining & Metals
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very easy to use and customer service is pretty good. MC does go out of their way to help make sure that we are happy with the project. MCU is a great additional feature for people trying to get more out of the application. I can personalize the application based on how each site we implement will use it. Review collected by and hosted on G2.com.

What do you dislike?

No after hours support and not enough releases/improvements made within any given year. MC's inconsistent performance on RF guns and while it is good to cater to smart devices, let's not forget how traditional warehouses operate. The LDAP is not built for more than a hand full of databases--so it is difficult to maintain or use when you have a larger number of databases. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a good overall product that is very easy to adapt to and support is very responsive to questions and issues. All the training courses available on MCU are very useful, although first-time users may get a little confused since it is dependent on them understanding the application and modules already . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Moving from a paper-full equipment inspection workplace to a paperless one. One stop tracking of inspections across multiple sites and very easy to implement. Review collected by and hosted on G2.com.

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Technical Resource Advocate
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

With my experience with MC the asset management utilization is the most helpful aspect, there are also great add ons for creating work orders and creating purchase orders. the user interface is very friendly and can be used on my phone my ipad or wherever I am on the go to get my job done. I am not happy that I can use in chrome. Review collected by and hosted on G2.com.

What do you dislike?

previously I could only use MC in internet explorer which was not very helpful for me as I am on call 24 hours a day and have to lug my computer with my but now I can use my I phone or ipad so I can really be anywhere and able to order parts or view work orders, there are not many other issues I can think of at this time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

there are more features I wish were editable by the user verses sending them to MC and also wish some came standard. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am glad we have MC for the fact that we can run amazing reports on our medical assets and see what we are spending and see if we are billing accordingly as well as creating purchase orders for our vendors and work orders to complete the techs jobs efficiently and effectively. Review collected by and hosted on G2.com.

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Maintenance Planner
Chemicals
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

- Filtering and finding your intended work orders is always possible, even if you have a little info about the work order. (For example just knowing part of the description or requester name on a specific date!). So I can find the status of every work order I need.

- Providing different types of customizable reports is a real positive point.

- Using MC, I aware of all works done on a typical work day. It is very important for me as a maintenance planner.

- It is really easy for me, as a maintenance planner, to create preventive maintenance work orders at their due date. Review collected by and hosted on G2.com.

What do you dislike?

I think the appearance of software could be better. With a better schematic, the user will enjoy more of working with it. I extremely believe it is the context should be worked more on it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In my idea, MC is the most ideal CMMS software for those who are investigating available choices. With more than 3 years of experience of working with MC, now I'm really happy that MC has became the main part of my work life. It motivates me to find its features and use them more efficiently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I can track work orders at any stage and realize the problems of on-hold work orders. Generally MC helps me a lot to complete the work flow of a work order as soon as possible.

Using report module, I can find the critical work shops and monitor their activity. Review collected by and hosted on G2.com.

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Water Services Technician
Government Administration
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Web based access, ease of use, and very adaptable to our working environment. I also love the mobile express and how easy it is to use. We can now have pictures added to our work orders. With the mobile units you can complete work orders from the field in a very short time, and it all goes directly into the database to be recalled whenever needed. Review collected by and hosted on G2.com.

What do you dislike?

So far nothing. We have just implemented your system, so we are still working out what works best for our work flow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you use a CMMS system for your business or City, this is the product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I work for a municipality, and a lot of times a customer or citizen will report a problem, and continually call back to see if it has been rectified, with the MC we can now check instantly on the status of a problem, and get back to the person with information on the problem or complaint. Being able to have the mobile version has allowed us to also cover ourselves by taking pictures of the repaired area of complaint, to prove to the customer that the problem has been resolved. It could prove beneficial to have that information in a court of law, as you know City's get sued all the time, and it would be nice to be able to call up a particular file when needed, instead of thumbing through filing cabinets full of paper. Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the ease of it. It is only one page and very simple to use. There are follow up emails that allow me to see my submission and also receive updates from facilities. It is a good system to use instead of our former emailing system in which you could track as well. You can attach photos to supplement your requests, which could be very useful if you cannot find the words to describe it or to help facilities identify the issue in a quicker manner. Review collected by and hosted on G2.com.

What do you dislike?

I would like to see the ability to have default settings for the location instead of having to go through the drop down menus each time. If it could remember my location or if I could set it or have abilities to save locations into a "favorites" list. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is simple to use and not a long drawn out severy Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A lot of our issues are safety related (as in preventative measures) and also maintenance requests to fix things, to remove items or equipment and tool maintenance. It is a system that seems to be working well for our site. We have safety walkthroughs every month, so any issues from lightning, electrical or plumbing can be address. As well as issues arise during tasks or walking by such a ergonomic or tripping hazards can be dealt with. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to get basic information in quickly and ramp up at a speed that works for your group was the most attractive feature for us. We started with building and room info and now have automatic assignments working. Next will be the consumables inventory. Every year we use more and get more out of it. as a user, I tend to rate things in the middle unless there is something special about it. I give MC very high ratings because it is deserved.

MC is also very easy to use. As a university, we get a new population in our halls every year and with a short demo of how to submit a work order, hundreds of new freshmen do it successfully the very first time. It is also easy for the users using MC Express on tablets to receive their work orders instantly (a big time saver if your buildings are spread out), record their time and materials and move on. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far. The software performs as advertised and we have even been able to interface it with our resident management system. The last upgrade solved one of the few complaints which was foreign language support. Several of our employees are not native English speakers and it was a great improvement to have Spanish and other languages available for users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Since we receive Federal funding, we have to be Section 508 compliant (all software must be accessible to everyone regardless of disability). MC worked with us to complete their VPAT so we could get through the procurement process as quickly as possible. Remarkably, the software was so well designed that they were compliant from the outset, we just had them document it.

Their "expert" employee model is a great idea. Every customer has the expert they need and there is a specialist somewhere in the company who can help you or answer your question completely.

Customer support is fabulous, Very fast and thorough! Sometimes i wait to ask a question when we are really busy because i know someone from MC will be getting back to me in a very short time, ready to try to reproduce the problem and either fix it immediately or escalate it to the expert that can help! We had a few issues that were solved very quickly.

Being the IT person on our team, i'm not sure of the pricing and ROI, but our financial folks were delighted when they compared costs with other systems. From the user end, if cost were no object, I think we would still select MC for the ease of implementation, flexibility and usefulness of the product.

We had been evaluating using the same software as Facilities and the planning was in the second year with very little progress when we decided to try something else. We evaluated several similar products but this one far outshone the others. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Completely doing away with paper, capturing accurate costs, having a reliable inventory and doing all the work records in the field using MC Express gives us great visibility and tracking. Using a structured system allows us to collect analyzable data that we can use to improve and streamline what we do and how we do it. Review collected by and hosted on G2.com.

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Feild Maintenance Supervisor
Oil & Energy
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Everything is at your finger tips, If used and set up properly you can manage, forecast and track all Assets, We have maintenance people that are not good at computers and they have found using the system easy with a little practice and are comfortable using different aspects of the program. Review collected by and hosted on G2.com.

What do you dislike?

So far I have no dislikes, it was easy and simple to set up and get operating. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great program to use and operate any size of maintenance program. It will help you safe dollars and justify dollars being spent and increase your quality control of service and maintenance being provided. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking man hours on projects and tasks to material inventory on site to minimize stock levels to a acceptable levels. Stock rooms work great to know where material is in case if parts are need else where that we can prevent excess down time by transferring or sending the right service truck to complete the work. Review collected by and hosted on G2.com.

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Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to manage preventive, reactive, and proactive maintenance with the ability to report anything you want. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the system is slow. I'm not sure if it's Maintenance Connection's IT infrastructure or our company's. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend Maintenance Connection to customers It's easy to use and very beneficial when tracking key improvement indicators. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Repetitive breakdowns allow us to put in long term corrective actions to eliminate the downtime.

Also, tracking peoples hours allows you to see what your direct reports are doing on a daily basis. Review collected by and hosted on G2.com.

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Director of Engineering
Facilities Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The features and details are very thorough. I can find just about all the information I need. Review collected by and hosted on G2.com.

What do you dislike?

when there is a lot of network traffic, it really slows down. Some of the java has issues with Internet explorer versions and such. Also, the reports are not always clear and easy to get the important data out. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It provides much more detail than other operating systems. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

tracking completions, history, and staff performance are really improved. Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Streamlined and easy to use data entry. Almost all of your information can be collected in a single process instead of having to jump around from window to window or pre-fill data in one part of the program so that it's available for the work order module. Review collected by and hosted on G2.com.

What do you dislike?

Some information is difficult to access. For example, the vendor info can only be seen from the inventory portal - finding it on its own is clunky. User-Defined Fields are great but are not integrated into the printable portion of the work order. Size restrictions on images is also cumbersome. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

By far one of the best CMMS products on the market. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The system makes our field technicians more accountable of the hours they are spending on maintenance requests. It also allows us to accurately track how much time is dedicated to projects. Review collected by and hosted on G2.com.

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Administration
Food & Beverages
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I enjoy the ease of access and the training videos. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes there is too much of a lag if you type too fast. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Watch the videos in their Library, they are very informative! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Timekeeping for employees for their jobs is hard to manage. With MC, you can log it in real time providing employees put their true time on their work orders. Review collected by and hosted on G2.com.

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Software Developer
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like the rich user interface and easy to use administration functionality Review collected by and hosted on G2.com.

What do you dislike?

Nothing at this point. I really like the product so far from what i have seen and used. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Love the tablet options to allow updates right on site... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

we kept track of regular maintenance checkup to ensure they were being completed, which in turn extends the life of our parts. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

the ability to run a wide range of reports, the calendar view for work order assignments, the format features for different types of work orders, mc mobile Review collected by and hosted on G2.com.

What do you dislike?

Less asset based, two screens that pop-up on MC6, MC mobile does not allow fraction materials entry, lack of dynamic searching on MC6, there are a limited number of format conditions that can be assigned this should be unlimited for al "shops" Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

street maintenance and repair requests. Works really well with parcel driven work orders in regards to running reports, viewing maintenance history etc... Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The program is seamless - it really meets every need of the facilities department and beyond. Review collected by and hosted on G2.com.

What do you dislike?

The chat feature is hit and miss, not always available. Chat is my go to because I have a busy office and talking by phone is not always easy. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Go to the training, learn all of the things this program can do, its powerful! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Just staying on top of the game all the time - never getting behind in PM work. There are many layers to this program that I am discovering every day. Review collected by and hosted on G2.com.

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UB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

That is has a ticketing system to create work orders to send out to my team for projects that we will be building. Review collected by and hosted on G2.com.

What do you dislike?

As I realize that this tool really does not meet my needs of building out the tower sites like other software I have used but then again that is not the purpose of this software but my company is using it as such. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

really do your due diligence work on your information that you are trying figure out the best way to resolve issues. using the correct software really needs to be evaluated closely Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This just gives a platform for those of us involved on a project be able to see what has been done out in the field on getting this project completed Review collected by and hosted on G2.com.

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