Maintenance Connection Reviews & Product Details

I like that we can go one place for creating and maintaining a work order history. I appreciate housing a living record of our inventory. Not only that but it creates reports that will give us a picture of project status. Review collected by and hosted on G2.com.

Maintenance Connection's ability to be robust also deters from being user friendly. Locating data within the system can be time consuming. Review collected by and hosted on G2.com.

Hierarchy tree logic of asset organization. Asset data and attachments. Labor reports, asset data and history reports. Review collected by and hosted on G2.com.

The original GUI was quite clunky however has improved significantly. At times the MC cloud can be slow. Need more storage (greater than 10mb) for some manuals. Need a better report system. Trying to figure out the data that is going to pop out can be difficult. I wish I could report to a Service Requester the status of their problem i.e. parts on order, waiting on sub contractor etc etc. KPI boards are not as informative as I would like. The PO, inventory, and stock systems are horrible. Review collected by and hosted on G2.com.

MC offers the most comprehensive format for maintaining and track equipment records. Similar programs put more emphasis on the preventive maintenance tasks and lack data fields necessary to track equipment data. The reporting tool is also very helpful. Review collected by and hosted on G2.com.

The reporting tool can be very tricky. If I was not able to create the report I needed, I could reach out to MC support for help. If there was more of a push button route for building the SQL string that would make a world of difference. Review collected by and hosted on G2.com.

The ease of entry and reporting on data. Review collected by and hosted on G2.com.

Processing time when creating a WO, and during startup. Review collected by and hosted on G2.com.

Flexibility of set for ease of use and inventory visibility and controls. Review collected by and hosted on G2.com.

There have been some growing pains as the company expands with some limited support issues. Review collected by and hosted on G2.com.

Service Requestor is very easy to use and provides service ticket creation approval capability (desired). The Tech WorkCenter facilitates rapid task completion, status, and activity while Techs are using mobile devices - tasks can be esaily closed in the field and eliminates the need for non value-add office work.

Accruent Launch Team has been helpful and flexible in their support of our team and clients. Review collected by and hosted on G2.com.

Cost increases for additional annual site user licenses Review collected by and hosted on G2.com.

The software is easy to use even if you are not familiar with it. It is simple and easy to implement in small or large organizations Review collected by and hosted on G2.com.

It can be hard to find previous work orders. There is too much searching when trying to find previous reports. It should all be in one easy spot to access. Review collected by and hosted on G2.com.

MC is so intuitive and easy to use while providing the functionality needed to run daily equipment and facility operations. Asset management and work order modules are solid. The reporter module makes it extremely easy to extract and analyze data. Review collected by and hosted on G2.com.

The mobile version could use some work. It's a work in progress and has come a long way from a few years ago, but the difference between the desktop and mobile versions keep our technicians from using it. Also ideally we should be able to use the mobile phone cameras to scan bar codes, currently this is not possible. Two way communication between requesters and MRO users needs to be addressed. Review collected by and hosted on G2.com.

We have an enterprise environment of over 18000 users, and 150 sites. The best part of this program is the user interface on both the requester side, as well as the super user / technician side.

Its very easy for users to submit a request. And its very easy for our maintenance technicians to complete work orders. There are also a bunch of custom settings and buttons we can add to make it specific to our organization. Review collected by and hosted on G2.com.

Some of the default templates have a ton of information that I wish we could remove. This is definitely not a big deal, but it would be nice to remove some of the buttons and features we dont use to clean up the user experience. Review collected by and hosted on G2.com.

Very easy to use and customer service is pretty good. MC does go out of their way to help make sure that we are happy with the project. MCU is a great additional feature for people trying to get more out of the application. I can personalize the application based on how each site we implement will use it. Review collected by and hosted on G2.com.

No after hours support and not enough releases/improvements made within any given year. MC's inconsistent performance on RF guns and while it is good to cater to smart devices, let's not forget how traditional warehouses operate. The LDAP is not built for more than a hand full of databases--so it is difficult to maintain or use when you have a larger number of databases. Review collected by and hosted on G2.com.

With my experience with MC the asset management utilization is the most helpful aspect, there are also great add ons for creating work orders and creating purchase orders. the user interface is very friendly and can be used on my phone my ipad or wherever I am on the go to get my job done. I am not happy that I can use in chrome. Review collected by and hosted on G2.com.

previously I could only use MC in internet explorer which was not very helpful for me as I am on call 24 hours a day and have to lug my computer with my but now I can use my I phone or ipad so I can really be anywhere and able to order parts or view work orders, there are not many other issues I can think of at this time. Review collected by and hosted on G2.com.

- Filtering and finding your intended work orders is always possible, even if you have a little info about the work order. (For example just knowing part of the description or requester name on a specific date!). So I can find the status of every work order I need.

- Providing different types of customizable reports is a real positive point.

- Using MC, I aware of all works done on a typical work day. It is very important for me as a maintenance planner.

- It is really easy for me, as a maintenance planner, to create preventive maintenance work orders at their due date. Review collected by and hosted on G2.com.

I think the appearance of software could be better. With a better schematic, the user will enjoy more of working with it. I extremely believe it is the context should be worked more on it. Review collected by and hosted on G2.com.

Web based access, ease of use, and very adaptable to our working environment. I also love the mobile express and how easy it is to use. We can now have pictures added to our work orders. With the mobile units you can complete work orders from the field in a very short time, and it all goes directly into the database to be recalled whenever needed. Review collected by and hosted on G2.com.

So far nothing. We have just implemented your system, so we are still working out what works best for our work flow. Review collected by and hosted on G2.com.

I like the ease of it. It is only one page and very simple to use. There are follow up emails that allow me to see my submission and also receive updates from facilities. It is a good system to use instead of our former emailing system in which you could track as well. You can attach photos to supplement your requests, which could be very useful if you cannot find the words to describe it or to help facilities identify the issue in a quicker manner. Review collected by and hosted on G2.com.

I would like to see the ability to have default settings for the location instead of having to go through the drop down menus each time. If it could remember my location or if I could set it or have abilities to save locations into a "favorites" list. Review collected by and hosted on G2.com.

The ability to get basic information in quickly and ramp up at a speed that works for your group was the most attractive feature for us. We started with building and room info and now have automatic assignments working. Next will be the consumables inventory. Every year we use more and get more out of it. as a user, I tend to rate things in the middle unless there is something special about it. I give MC very high ratings because it is deserved.

MC is also very easy to use. As a university, we get a new population in our halls every year and with a short demo of how to submit a work order, hundreds of new freshmen do it successfully the very first time. It is also easy for the users using MC Express on tablets to receive their work orders instantly (a big time saver if your buildings are spread out), record their time and materials and move on. Review collected by and hosted on G2.com.

Nothing so far. The software performs as advertised and we have even been able to interface it with our resident management system. The last upgrade solved one of the few complaints which was foreign language support. Several of our employees are not native English speakers and it was a great improvement to have Spanish and other languages available for users. Review collected by and hosted on G2.com.

Everything is at your finger tips, If used and set up properly you can manage, forecast and track all Assets, We have maintenance people that are not good at computers and they have found using the system easy with a little practice and are comfortable using different aspects of the program. Review collected by and hosted on G2.com.

So far I have no dislikes, it was easy and simple to set up and get operating. Review collected by and hosted on G2.com.

The ability to manage preventive, reactive, and proactive maintenance with the ability to report anything you want. Review collected by and hosted on G2.com.

Sometimes the system is slow. I'm not sure if it's Maintenance Connection's IT infrastructure or our company's. Review collected by and hosted on G2.com.

The features and details are very thorough. I can find just about all the information I need. Review collected by and hosted on G2.com.

when there is a lot of network traffic, it really slows down. Some of the java has issues with Internet explorer versions and such. Also, the reports are not always clear and easy to get the important data out. Review collected by and hosted on G2.com.

Streamlined and easy to use data entry. Almost all of your information can be collected in a single process instead of having to jump around from window to window or pre-fill data in one part of the program so that it's available for the work order module. Review collected by and hosted on G2.com.

Some information is difficult to access. For example, the vendor info can only be seen from the inventory portal - finding it on its own is clunky. User-Defined Fields are great but are not integrated into the printable portion of the work order. Size restrictions on images is also cumbersome. Review collected by and hosted on G2.com.

I enjoy the ease of access and the training videos. Review collected by and hosted on G2.com.

Sometimes there is too much of a lag if you type too fast. Review collected by and hosted on G2.com.

I like the rich user interface and easy to use administration functionality Review collected by and hosted on G2.com.

Nothing at this point. I really like the product so far from what i have seen and used. Review collected by and hosted on G2.com.

the ability to run a wide range of reports, the calendar view for work order assignments, the format features for different types of work orders, mc mobile Review collected by and hosted on G2.com.

Less asset based, two screens that pop-up on MC6, MC mobile does not allow fraction materials entry, lack of dynamic searching on MC6, there are a limited number of format conditions that can be assigned this should be unlimited for al "shops" Review collected by and hosted on G2.com.

The program is seamless - it really meets every need of the facilities department and beyond. Review collected by and hosted on G2.com.

The chat feature is hit and miss, not always available. Chat is my go to because I have a busy office and talking by phone is not always easy. Review collected by and hosted on G2.com.

That is has a ticketing system to create work orders to send out to my team for projects that we will be building. Review collected by and hosted on G2.com.

As I realize that this tool really does not meet my needs of building out the tower sites like other software I have used but then again that is not the purpose of this software but my company is using it as such. Review collected by and hosted on G2.com.