Magentrix Customer Community Reviews & Product Details


What is Magentrix Customer Community?

Deliver content and share information with your customers with a Salesforce connected Customer Portal. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Remove barriers to your clients by automating anything related to how they interact with the business using a modern web portal. Social features let users collaborate on files and documents. Fully brand-able and configurable to meet customer portal needs. Build a web portal for customers to update info tied to accounts (or opportunity) stored in Salesforce. Approve documents, collaborate on cases or use our online training and certification. Intelligently optimizes synchronization with Salesforce data resulting in less API calls for high performance and uninterrupted data accessibility. Uses existing account/opportunity structure and works with any custom objects or bolt-on’s. Where we really stand out from the crowd is our integrated IDE and support. You can configure just about anything with clicks not code. Most of our customers are up and running in days. Our reviews speak for themselves - our customers love us! The most powerful feature of Magentrix is our Salesforce integration. It's included out-of-the-box, is fully configurable and uses existing account/opportunity structure. No duplication of records and we dynamically adjust API calls.

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Magentrix Customer Community Screenshots


Magentrix Customer Community Profile Details

Magentrix Customer Community Profile Details

Provided by:

Provided by:
Peter Ganza

Website
www.magentrix.com
Related Links
Q&A
Languages Supported
English, French, German, Russian, Spanish
Vendor
Magentrix Corporation
Company Website
Year Founded
2012
HQ Location
Thornhill, Canada
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
16
Twitter
@magentrix
Twitter Followers
1,041
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Companies Using Magentrix Customer Community

TriNet
Sodexo
Tufin
Esna
Accellion
SecureAuth
Entertainer
OpenSymmetry
SIOS Technology
Jonas Software
MDS Medical
Aquion Energy

Magentrix Customer Community Reviews

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1-5 of 5 total Magentrix Customer Community reviews

Magentrix Customer Community Reviews

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1-5 of 5 total Magentrix Customer Community reviews
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Executive Vice President
Hospital & Health Care
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Magentrix is a superb, modern solution delivered by an awesome support organization"

What do you like best?

It's hard to define what I like best about Magentrix, because there's few business problems that Magentrix cannot effectively tackle, and the people at Magentrix really bend over backwards for customers. The application is sophisticated, user-friendly, mobile-friendly, and very modern. The Salesforce integration is flawless, and it's easy to work with all standard and custom objects in Salesforce. Probably the best part of Magentrix though is the support team! Magentrix is our #1 vendor, by a long shot. I truly feel like they are an extension of our team, and always go above and beyond to ensure that we have what we need. Moreover, they actually implement many enhancement requests to extend the functionality of the platform.

What do you dislike?

Magentrix' key benefit - it's scalability and robust security - can be a bit overwhelming for admins to configure. However, Magentrix' support is fast, timely, and thorough, so it's really a non-issue.

Recommendations to others considering the product:

Don't even think twice. It has nearly every conceivable feature (and then some) and can be highly customized to meet every organization's business needs. The security controls are robust.

What problems are you solving with the product? What benefits have you realized?

Our first business problem was replacing our old Salesforce portal with a more feature-rich portal for our customers to submit tickets, upload documentation, collaborate on tickets with our support team, and access help, training documentation, and videos. We have had this first-generation portal in place for years and it's been basically "set it and forget it" since our initial implementation of the product 5+ years ago. Customers love it, and it's a key part of our relationship with them, and ensuring we deliver exceptional support.

As our company has grown and we have found ourselves with massive amounts of disorganized content in countless formats, we have experienced a lot of frustration. Attempts to try and centralize this content in Google Drive or Office/Sharepoint have failed due to the features lacking in both platforms. With Magentrix, we now are migrating all of our Office (Excel / Word / PPT), Google Drive files, videos on YouTube and Vimeo, text documents, code snippets, PDFs, external links, and images to Magentrix where we can categorize, tag, search, and collaborate on directly within the platform. The security controls are robust. We have content accessible to customers, for specific customers (say, Administrators), for our managers only, and for specific departments or project groups. This business problem alone has been a growing nightmare as our employees could not find or access the information they needed when they needed it. We intend to slowly migrate our Google and Word docs over to Magentrix native editor for easier editing and searching, but it's great that we can do this in phases while still having all content centralized, organized, searchable, and easy to find.

Another growing pain has been internal company communication. We are beginning to utilize the social collaboration features in Magentrix to address these issues, and have setup Groups for each department and project team so collaborate, share files, and message one another (Facebook style, simple to use and learn for everyone at every level). Soon, we'll be extending these Groups to customers so that we may collaborate with them and share files during new customer implementations.

We've also purchased the LMS (Learning Management System), as a way to help with initial onboarding and training of new employees, conduct ongoing HIPAA training, and conduct ongoing advanced training. We intend to roll this LMS out to customers in the future.

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Technical Support Manager
Computer Software
Enterprise
(1001-5000 employees)
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"Magentrix portals are feature rich and were extremely easy to learn and setup"

What do you like best?

The product is high quality and powerful. I love the easy integration with SFDC. The support team is very knowledgeable and answered all of our questions extremely fast and accurately.

What do you dislike?

We have not identified any dislikes at this time with the Magentrix portals.

Recommendations to others considering the product:

I highly recommend Magentrix to other companies. We've had an extremely positive experience with their product, support, and professional services teams.

What problems are you solving with the product? What benefits have you realized?

We needed to implement portals for our customers quickly and Magentrix's solution was our choice. We looked at many other vendors and their solutions were too expensive, too difficult, and too complex to setup/configure.

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GM
Telecommunications
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
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"Great Company to work with and solid product"

What do you like best?

Love the continuous improvements in the solution and the creativity around staying ahead of the competition. Most importantly, I like that the solution is super reliable and always does what you need it to do.

What do you dislike?

Every time I dislike something, it is taken care of. I have no dislikes in the current version.

What problems are you solving with the product? What benefits have you realized?

Customer portal for sales (quote generation, online purchasing) and support (ticketing and Knowledge Base access), and recently for Learning Management.

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Director, IT
Fund-Raising
Mid-Market
(51-200 employees)
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"Magentrix is great"

What do you like best?

Magentrix support is quick to respond and resolve issues.

What do you dislike?

I wish they had more Salesforce expertise on staff.

What problems are you solving with the product? What benefits have you realized?

We use Magentrix as a portal for our Matching Gift application for companies.

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Sr. System Executive
Outsourcing/Offshoring
Mid-Market
(201-500 employees)
Validated Reviewer
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"Magentrix - Cloud solution to your business"

What do you like best?

With magentrix development we can develop the portal which will have both configurable & customizable things provided to business.

Magentrix is the good platform to work on cloud and connected with business with all the browser, tablets and mobiles.

What do you dislike?

For some of the configuration of data connectivity we are dependent & required to raise the request for magentrix team.

Recommendations to others considering the product:

I would happy to recommended magentrix here as it will gives a lot of flexibility to any business.

What problems are you solving with the product? What benefits have you realized?

We are more focusing on Knowledge base, Profit & non- profit domians.

Magentrix Customer Community Pricing

Customer Portals - Elite Edition

Magentrix Customer Community User Ratings

9.0
Ease of Use
Average: 8.8*
9.0
Quality of Support
Average: 8.8*
9.0
Ease of Setup
Average: 8.5*
* Customer Self-Service Category
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