# What are the features of customer portal?

What are the features of customer portal?

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Customer portals are meant to provide 1:1 customer support and success. When customers are successful, businesses are successful, too.

Most customer portals offer a form of service ticketing, along with file storage. If managed closely, it’s just enough to service customers.

To help businesses deliver on long-term customer relationships we’ve added even more self-service features:


• Rewards & Redemption to motivate customer engagement

• The ability to host a robust content library with easy file-sharing
 
• Intuitive browsing so customers can easily navigate to content based on keywords, topics, and categories

• A world-class learning management system (LMS)

• Marketplaces and Storefronts to fulfill customer orders

• Social Groups for community conversations

• Detailed customer insights with Analytics

• Events promotion and registration to boost participation

• Customer feedback and idea-sharing

•Reporting and customizations

See these features in action by booking a demo: 
https://bit.ly/3OdEViz


##### Comment Metadata
- Posted at: about 4 years ago




## Related Product
[Magentrix Customer Portals](https://www.g2.com/products/magentrix-customer-portals/reviews)

## Related Category
[Customer Self-Service](https://www.g2.com/categories/customer-self-service)

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