---
title: Luma Health Reviews
meta_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 84 reviews by the users' company size, role or industry to
  find out how Luma Health works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 84
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Patient Experience
  url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675
---


# Luma Health Reviews
**Vendor:** Luma Health  
**Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 84
## About Luma Health
Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.



## Luma Health Pros & Cons
**What users like:**

- Users value the **automation features** of Luma Health, enhancing patient engagement while minimizing the need for human intervention. (1 reviews)
- Users value the **easy communication** with patients, facilitating quick and effective replies. (1 reviews)
- Users appreciate the **comprehensive features** of Luma Health, enhancing patient engagement and streamlining operational efficiency. (1 reviews)
- Users appreciate the **easy communication** with patients, enabling seamless text exchanges and quick responses. (1 reviews)
- Users value the **outstanding customer support** of Luma Health, appreciating the team's brilliance and compassion in problem-solving. (1 reviews)
- Customizability (1 reviews)
- Customization (1 reviews)
- Users love the **ease of communication** with Luma Health, allowing quick texting and responses from patients. (1 reviews)
- Efficiency (1 reviews)
- Efficiency Improvement (1 reviews)

**What users dislike:**

- Users find the **complex interface** of Luma Health challenging, needing prior knowledge of products for effective use. (1 reviews)
- Users face challenges with **data management** in Luma, often stemming from inaccurate or incomplete system-level data. (1 reviews)
- Users report that **incomplete data** often leads to issues with Luma's functionality, affecting overall user experience. (1 reviews)
- Users find Luma Health **not user-friendly** due to its complexity and the need for product familiarity to navigate successfully. (1 reviews)
- Users find Luma Health's **system complexity** challenging, needing prior knowledge for effective use and data management. (1 reviews)
- Technical Issues (1 reviews)


## Luma Health Discussions
  - [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) - 1 comment, 1 upvote
  - [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) - 1 comment, 1 upvote
  - [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) - 1 comment, 1 upvote
  - [How does Luma Health enhance our patient’s experience?](https://www.g2.com/discussions/patient-experience) - 1 comment, 1 upvote
  - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment

- [View Luma Health pricing details and edition comparison](https://www.g2.com/products/luma-health/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-08-09+20%3A08%3A16+-0500&secure%5Bsession_id%5D=d631ae3c-4206-47f2-95b4-d16adba16599&secure%5Btoken%5D=65490e2478eaf0f067dda05fd390979c240fb45a5ddc27899c6688ad25ef82b1&format=llm_user)

## Luma Health Features
**Additional Functionality**
- Patient Records Management
- Pre-Appointment Screening
- EMR/EHR
- Calendar Management
- Third-Party Integrations
- SMS Messaging
- Customizable Branding
- Broadcast Messaging
- Commenting/Notes
- Cancellation Management
- Room Scheduling
- Billing & Invoicing
- Email Marketing
- Faculty/Staff Management
- Recurring Appointments
- AI Copilot
- Multiple Appointment Types
- API
- Alerts/Notifications
- No-Show Tracking
- Patient Portal
- Multi-Physician
- Payment Processing
- Wait List Management
- Electronic Signature
- Task Management
- Reporting/Analytics
- Patient Communications
- HIPAA Compliant
- Prescription Renewal
- Patient Questionnaires
- Insurance Eligibility Verification
- Patient Intake
- Multi-Location
- Virtual Meetings
- Approval Process Control
- Check-in/Check-out
- Mobile Access
- Generative AI
- Reminders
- Online Scheduling

**Information Flow**
- Referrals Management
- Campaign Management
- Forms Management

**Platform**
- User Authorization - HIPAA Compliant Messaging
- Compliant Texting - HIPAA Compliant Messaging
- Compliant Emailing - HIPAA Compliant Messaging
- Clinical Communication - HIPAA Compliance
- HIPAA Compliance - HIPAA Compliant Messaging
- Operating Systems - HIPAA Compliant Messaging
- Message Lifespan - HIPAA Compliant Messaging
- Workflow Enhancement - HIPAA Compliant Messaging
- PCI Compliance

**Patient Convenience **
- Tablets and Kiosks
- Payment Collection
- Form Workflow
- Patient Check-in
- Mobile Patient Intake
- Customizable Forms
- Data Collection

**Patient-Centered Functions**
- Online Presence Management
- Patient Feedback Management
- Patient Portal
- Patient Communications
- Third-Party Integrations
- Compliance Management
- Multi-Channel Communication
- Calendar Management
- Patient Records Management
- Campaign Management
- Appointment Management
- Self Service Portal
- Intake Management
- Records Management
- Claims Management
- Document Management
- Invoice Management
- Forms Management

**Operations Management**
- Administrative Processes
- Back Office Processes
- Workflow Coordination
- Practice Specialty Support

**Patient Communication & Engagement**
- Personalized Patient Outreach
- Intelligent Chatbots & Virtual Assistants
- Two-Way Patient Messaging
- AI-Powered Appointment Reminders

**Additional Functionality**
- Customizable Templates
- AI Copilot
- Third-Party Integrations
- Data Import/Export
- Secure Data Storage
- Audit Trail
- Collaboration Tools
- Reporting & Statistics
- Drag & Drop
- Search/Filter
- Archiving & Retention
- Vulnerability Scanning
- Customizable Reports
- Data Security
- Self Service Portal
- Customizable Forms
- For Healthcare
- Document Storage
- Risk Alerts
- API
- Generative AI
- HIPAA Compliant
- Activity Tracking
- Access Controls/Permissions
- Real-Time Reporting
- Document Templates
- Reminders
- Compliance Tracking
- Version Control
- Activity Dashboard
- Risk Analysis
- Monitoring

**Patient Experience**
- Secure Communications
- Patient Experience Management
- Historical Reporting
- Real-Time Reporting
- Discharge Management
- Invoice Management
- Registration Management
- Admissions Management
- Booking Management
- Calendar Management
- Claims Management
- Appointment Management
- Communication Management
- Workflow Management
- Email Management
- Contact Management
- Document Management
- Pipeline Management
- Lead Management
- Task Management
- Client Management

**Administration **
- Patient Data Transfer
- HIPAA Compliance
- Insurance Credentialing
- ID Verification
- Appointment Scheduler Integration
- E-Signature
- Insurance Eligibility Verification
- Patient Records Management

**Operations**
- Workflow Management
- Interoperability
- Digital Intake Forms
- Engagement Measuring
- Patient Satisfaction Management
- EHR Integration
- Patient Intake
- Patient Engagement
- Care Plan Management
- Communication Management
- Customizable Forms
- Care Summaries
- EHR-Agnostic
- Assessment Management
- Social Media Integration

**Added Efficiencies**
- EMR/EHR
- Compliance
- Medical Billing
- Patient Information Management
- Medical Billing
- Third-Party Integrations
- Data Integration
- Tax Management
- Expense Management
- Claims Management
- Fixed Asset Management
- Materials Management
- Cash Management
- Workflow Management
- Subscription Management
- Invoice Management
- Audit Management
- Availability Management
- Employee Management
- Insurance Management
- Practice Management
- Care Plan Management
- Appointment Management
- Compliance Management
- Records Management
- Document Management
- Calendar Management
- Assessment Management
- Template Management
- Patient Records Management
- Inventory Management
- Communication Management
- EMR/EHR
- Forms Management
- Contact Management
- Accounting Integration
- Out-Patient Management
- Payroll Management
- Physician Management
- Registration Management
- Task Management
- Policy Management
- Revenue Management
- In-Patient Management
- Lab Information Management
- Bed Management
- Patient Flow Management
- Vaccine Management
- Financial Management
- Telemedicine Integration

**Scheduling & Access Optimization**
- Self-Service Appointment Scheduling
- Digital Intake & Pre-Visit Forms
- AI-Based Scheduling Optimization
- Waitlist & Cancellation Management

**Additional Functionality**
- Compliance Tracking
- Self Service Portal
- Document Storage
- Activity Tracking
- Charting
- Reporting & Statistics
- API
- HIPAA Compliant
- Activity Dashboard
- Appointment Scheduling
- Customizable Reports
- Real-Time Updates
- E-Prescribing
- Scheduling
- Pharmacy
- Generative AI
- AI Copilot
- Real-Time Data
- Data Import/Export
- Client Portal
- Real-Time Reporting
- Automated Scheduling
- Multi-Location
- Alerts/Notifications
- Order Entry
- Access Controls/Permissions
- Customizable Templates
- Reminders
- Project Accounting
- Medical Coding
- Payment Processing
- Payment Reconciliation
- Approval Process Control
- Revenue Recognition
- Resource Allocation & Planning
- General Ledger
- Mobile Access
- Purchasing & Receiving
- For Medical Purposes
- Secure Data Storage
- Financial Reporting
- Accounts Payable
- Accounts Receivable
- Budgeting/Forecasting
- Financial Analysis
- Electronic Payments
- Patient Scheduling
- Live Chat
- Patient Engagement
- Physician Scheduling
- Multi-Physician
- Patient Portal
- Telemedicine
- Insurance Eligibility Verification
- Claims Scrubbing
- Patient Intake
- Clinic Interoperability
- SOAP notes
- Billing & Invoicing
- Task Scheduling
- Chat/Messaging
- Goal Setting/Tracking
- For Occupational Therapists
- Progress Tracking
- Progress Reports
- Mobile Alerts
- Customizable Forms
- Drag & Drop
- Waiting Time Tracking
- Document Templates
- Patient Monitoring
- Customer Database
- Real-Time Notifications
- Monitoring
- Patient Location Tracking
- SMS Messaging
- Contact Database
- Surveys & Feedback
- Real-Time Monitoring
- Clinical Notes
- Credit Card Processing
- Growth Charts
- Scheduled/Automated Reports
- Immunization & Allergy Tracking
- Medical History Records
- Treatment Planning
- Coding Assistance
- Email Reminders
- Availability Indicator
- For Podiatrists
- Online Intake Forms
- Customizable Fields
- Imaging and X-rays
- Calendar Sync
- Customizable Branding
- Facility Scheduling
- Referral Tracking
- For Speech Therapists
- Historical Reporting

**Additional Functionality**
- Onsite Registration
- Patient Scheduling
- Activity Dashboard
- Wireless Internet Access Control
- Photo Capture
- Self Check-In/Check-Out
- QR Codes
- Alerts/Notifications
- Payment Processing
- Configuration Management
- AI Copilot
- Reporting/Analytics
- Interactive Content
- Data Synchronization
- Generative AI
- Digital Signage
- Multi-Language
- Wayfinding
- Virtual Keyboard
- User Session Management
- Customizable User Interface
- For Medical Purposes
- HIPAA Compliant
- Timeout
- Customizable Branding
- Queue Management
- Touch Screen
- ID Scanning

**Additional Functionality**
- Scheduling
- Contact Database
- Document Storage
- Activity Tracking
- AI Copilot
- Billing & Invoicing
- Customizable Fields
- Automated Scheduling
- Referral Tracking
- Reporting & Statistics
- Marketing Automation
- Reminders
- Alerts/Notifications
- Customizable Templates
- Mobile Access
- Monitoring
- Audience Targeting
- Live Chat
- Task Progress Tracking
- Predictive Analytics
- Task Scheduling
- For Healthcare
- Multi-Location
- Chat/Messaging
- Customizable Reports
- HIPAA Compliant
- Charting
- Forecasting
- Client Portal
- Mobile Alerts
- Customizable Forms
- Drag & Drop
- Waiting Time Tracking
- Document Templates
- Patient Monitoring
- Patient Intake
- Customer Database
- Real-Time Notifications
- Patient Location Tracking
- SMS Messaging
- API
- Self Service Portal
- Electronic Payments
- Surveys & Feedback
- Real-Time Monitoring
- Patient Scheduling
- Generative AI

**Generative AI**
- AI Text Summarization
- Generative AI

**Care Coordination & Automation**
- Risk Stratification & Patient Prioritization
- Automated Care Pathway Guidance
- Referral Management

**Additional Functionality**
- Scheduling
- Contact Database
- Document Storage
- Activity Tracking
- AI Copilot
- Billing & Invoicing
- Customizable Fields
- Automated Scheduling
- Referral Tracking
- Reporting & Statistics
- Marketing Automation
- Reminders
- Alerts/Notifications
- Customizable Templates
- Mobile Access
- Monitoring
- Audience Targeting
- Live Chat
- Task Progress Tracking
- Predictive Analytics
- Task Scheduling
- For Healthcare
- Multi-Location
- Chat/Messaging
- Customizable Reports
- HIPAA Compliant
- Charting
- Forecasting
- Patient Education
- Electronic Payments
- Multi-Language
- Patient Questionnaires
- Onboarding
- Confirmations/Reminders
- Appointment Scheduling
- Real-Time Data
- Sentiment Analysis
- Activity Dashboard
- Real-Time Analytics
- Medication History
- Online Refills
- Messaging
- Video Conferencing
- Real-Time Monitoring
- API
- Prescription Renewal
- Customizable Branding
- Historical Reporting
- Mobile Alerts
- Lab Results
- Telemedicine
- One-to-One Messaging
- Patient Monitoring
- Health Record Access
- Medical Billing
- Customer Database
- Bill Payment
- For Medical Purposes
- Electronic Signature
- Two-Way Audio & Video
- Video Consultations
- Secure Messaging

**Operational Intelligence & Integration**
- Predictive No-Show Analytics
- EHR & Practice Management Integration
- Operational Performance Dashboards

## Top Luma Health Alternatives
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