What problems is LoadProof solving and how is that benefiting you?
The main problem that this program helps us resolve is investigating customer order issues. Whether it be damage to the product, missing product, the quantity shipped, or packaging issues LoadProof has been instrumental in addressing these concerns. It is often very difficult to understand the cause of many problems. Factors like where, when, who, and why are sometimes almost impossible to determine. At the very least we will know what our shipment looked like when it left our facility. That is usually all we need to prove. If not all, it that is one of the most important first steps to deciphering a problem. From there, many times the issue is shifted to a third-party contributor and we are absolved of the claim.
Another very helpful use of LoadProof is during internal audits. Knowing the issue is a vital need in problem-solving. A million words a photo provides could mean the difference in resolving or not resolving a question. It is hard to fix something if you do not know what is happening. Review collected by and hosted on G2.com.