--- title: LiveAgent Reviews meta\_title: 'LiveAgent Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1538 reviews by the users' company size, role or industry to find out how LiveAgent works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 1538 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveAgent Reviews & Product Details Visit Website LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. * * * Product Website LiveAgent Seller [QualityUnit](https://www.g2.com/sellers/qualityunit) Discussions [LiveAgent Community](https://www.g2.com/products/liveagent/discuss) Languages Supported Arabic, Catalan, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) Solution Type All-in-One Overview by Quality Unit Show More ## Pricing Pricing provided by LiveAgent. ### Small Starting at $15.00 1 agent / Per Month ### Medium $29.00 1 agent / Per Month [ View More Pricing Information ](https://www.g2.com/products/liveagent/pricing) ## Top-Rated Alternatives [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/liveagent/competitors/alternatives) ## User Insights Average based on 1538 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## LiveAgent Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Customer Portal ](https://www.g2.com/products/customer-portal/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mitel ](https://www.g2.com/products/mitel/reviews) Show More ## LiveAgent AI Agent Performance Explore real-world performance insights that show how LiveAgent's agentic features compare to AI agents with similar capabilities. 50 Overall -16 below category avg Pros Cons 97%Wrong Escalation Rate 3%Correct Escalation Rate [ View AI Agent Performance Report ](/products/liveagent/performance) Powered by[![Swept.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif)](https://swept.ai) ![Jessica R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica R.") JR Jessica R. Account Manager Small-Business (50 or fewer emp.) 2/11/2026 "A highly reliable service, saving you money while delivering superior customer support." 5/5 What do you like best about LiveAgent? I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A major advantage of LiveAgent was its multi-site live chat system, which enabled us to seamlessly manage customer inquiries across multiple websites from the same hub. With LiveAgent, we consistently delivered a positive customer experience. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? LiveAgent's drawbacks were minimal. I appreciated how it delivered real-time notifications for chat requests and messages. It was great that using the web browser didn't negatively impact the mobile app. I also appreciated that LiveAgent's functional limitations were reasonable for a paid service. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent consistently managed its customer response system flawlessly. It was fantastic how it implemented the automated call system and enabled notifications for incoming customer chat requests and messages. With LiveAgent, both we and our customers were completely satisfied. Its excellent design allowed us to implement the necessary interventions correctly across both web browsers and mobile devices. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerSource: Organic ![Edjelie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edjelie M.") EM Edjelie M. Document Controller Enterprise (\> 1000 emp.) 3/28/2026 "It supports simplified customer access to assistance services across all channels." 5/5 What do you like best about LiveAgent? LiveAgent facilitated communication between all departments involved in customer service. I appreciated how it streamlined real-time request receipt and immediate responses. LiveAgent provided a single dashboard that displayed everything, significantly reducing response times. It's great that LiveAgent is constantly updated with new features that enhance service efficiency. I appreciated LiveAgent's efficiency in storing and readily accessible data related to all tickets and chats. The mobile app is excellent and consistently effective, simplifying the handling of any number of tickets and seamlessly navigating between conversations. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? No downsides, no complications with LiveAgent. The reports are excellent and consistently error-free. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent provided the ease we needed to consolidate all customer communication channels in one place. It improved ticket management and enabled us to respond to all incoming tickets quickly. Its documentation capabilities allowed us to provide customers with the necessary credibility and confidence in our responsiveness. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ingy H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ingy H.") IH Ingy H. Marketing Supervisor Small-Business (50 or fewer emp.) 10/21/2025 "The ideal way to make us more efficient when responding to customer tickets." 5/5 What do you like best about LiveAgent? Managing emails or social media messages as support tickets through LiveAgent and making everything easily accessible for teams to review interactions has supported our ability to ensure consistent service quality. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I would like to select the reply box that covers part of the original ticket and improve the auto-complete text. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent is always excellent. It eliminated the hassle of responding to each customer individually via Gmail or social media chat, or not being able to compare responses or easily find all previous interactions. Having everything and everyone in one place thanks to LiveAgent is amazing. Review collected by and hosted on G2.com. Show More 6/7/2026 Current UserValidated ReviewerSource: Organic ![Cole W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cole W.") CW Cole W. Digital Lead Enterprise (\> 1000 emp.) 11/15/2023 "Easy to use Customer Care Tool with a few Added Bells and Whistles" 3.5/5 What do you like best about LiveAgent? Ease of use of the plaform. Ability to segment data based and add tags as needed. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? UX is a bit disappointing and not up to industry standard. Also the tool is a jack of all trades, but master of none in our experience. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Social media customer service is a challenge. Creatives and customer service agents, have different skills and though creatives might be more indept at crafting messaging and pictures, they are not fully trained in handling customers., LiveChat allows GFL's customer service agents to handle social media complaints without giving them the full access. It also allows them to fully tag and save messages of FB and other META platforms in one place. Review collected by and hosted on G2.com. Show More Response from Quality Unit of LiveAgent [Editedit](https://www.g2.com/survey_responses/liveagent-review-8879579/official_response/edit) Hi Cole, Thank you for your positive feedback on the ease of use and data segmentation capabilities of LiveAgent. We've taken note of your feedback about the UX and understand there's always room for improvement. Your input is crucial as we actively work towards enhancing our platform. If there are specific areas where you'd like to see changes, please let us know. - LiveAgent Team 4/29/2026 Current UserValidated ReviewerSource: Organic ![Stéphane U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stéphane U.") SU Stéphane U. Manager - Pôle Consulting SI Compta/Gestion & Process Mid-Market (51-1000 emp.) 4/29/2026 "Easy Integration, Powerful Features" 5/5 What do you like best about LiveAgent? I love the simplicity of setting up LiveAgent, its ergonomics, and the flexibility of the reports. The management of the knowledge base and the chatbot with FlowHunt are great because they allow us to open our knowledge base to our customers and colleagues, which eliminates many level 1 inquiries. FlowHunt enables this automation through chat by drawing from our knowledge base to guide customers in their self-resolution. Additionally, we chose LiveAgent for its best features and the possible integration of telephony, as well as the ability to open the knowledge base and the chatbot. The initial installation was very easy, set up in just 15 days. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? It seems to me that a contact can only belong to one company, yet we have clients who have multiple companies. On the other hand, we cannot include this data in the forms, the client cannot choose the company for which the incident is encountered, so we have chosen to keep our form. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent allows us precise personalized tracking of incidents and opens our knowledge base, reducing level 1 requests thanks to FlowHunt for automation via chat. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 4/21/2026 "Simplifies Communication and Issue Tracking" 5/5 What do you like best about LiveAgent? It simplifies communication with our employees, who in our case are scattered across the state. It also gives us a broader view of common issues and helps us track them more effectively until they’re fully resolved. Both the ticketing software and the knowledgebase have been big leaps forward for us. Customer support is also great and timely. I feel confident that bugs and hiccups will be addressed—if not immediately, then within the foreseeable future. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? The forms system could be more robust—for example, by offering some math-based automation under the hood. A few other features also haven’t quite met our needs, like being able to automatically create a new ticket in another department when a user submits a ticket. These are edge cases for us, though. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? Better communication and faster problem-solving lead to happier employees and stronger retention. That, in turn, has a positive impact on the people we support (our "customers"). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Philip B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B.") PB Philip B. Senior Telecommunications Support Engineer Small-Business (50 or fewer emp.) 9/30/2025 "Affordable and Straightforward Support Solution" 4.5/5 What do you like best about LiveAgent? I find LiveAgent very easy to use and straightforward. It is quite cost-effective compared to other solutions we've used before. Logging and creating tickets is simple and direct with LiveAgent. I appreciate that we haven't encountered any issues so far. The setup process was also straightforward, as indicated by our team's experience, with no challenges reported. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? It suddenly signs me out of LiveAgent when I’m idle, and then my work timer resets. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent simplifies our ticketing system, is straightforward and easy to use, and is cost-effective compared to previous applications. Review collected by and hosted on G2.com. Show More 6/3/2026 Current UserValidated ReviewerSource: Organic ![Lea S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lea S.") LS Lea S. Social Media Manager Mid-Market (51-1000 emp.) 1/25/2026 "A supportive collaboration tool for organized ticketing and customer communication." 5/5 What do you like best about LiveAgent? What I like most about LiveAgent is its ease of use. The ability to categorize tickets by support department or project made it easy to quickly identify and route tasks to the appropriate party. LiveAgent's efficient and user-friendly ticketing system is fantastic, helping us organize and respond to all customer inquiries and issues in record time. I appreciate the multiple support channels it provides, which consolidate all communication channels in one place. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? What I don't like about LiveAgent is that its control panel interface is somewhat basic, and it would be better if the customization options were more flexible. I also dislike the slow page loading times during periods of high traffic. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? LiveAgent perfectly met our needs. It offered a comprehensive ticketing system, knowledge base creation, and pre-prepared responses, all of which enabled us to achieve complete centralized customer support management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM Massimo M. helpdesk manager Small-Business (50 or fewer emp.) 4/20/2026 "Live Agent: a guarantee, easy and professional" 5/5 What do you like best about LiveAgent? I like the ease of use and navigation. The entire application is very clear and easy to use. I use it for tickets opened via email. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? I would improve data extraction from reports, for example it is not possible to extract the companies associated with the tickets Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? The problems we deal with concern our clients' web applications. Live Agent helps me with the responses and the tracking of logs and actions taken during ticket management is very effective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Konjengbam M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konjengbam M.") KM Konjengbam M. BDR Financial Services Mid-Market (51-1000 emp.) 10/27/2025 "Comprehensive Communication Hub with Robust Features—Requires Training to Master" 4.5/5 What do you like best about LiveAgent? It is a comprehensive platform for communication with the capacity to monitor, control and implement corrective measures. It have all communication from emails to calls. Its capability to monitor with the dashboard is effective. The integration of various communicating platform as well as other platforms makes it more robust in nature. I love its ability to store emails unlimited and the capability to search important emails is productive. The availability of analytics also assist in identifying performance appraisal to an extent. The automation of messages allows teams to focus on more important task while handling only the task which are different from all other assigned task for automation. The AI feature assist a lot in improving its responses. Review collected by and hosted on G2.com. What do you dislike about LiveAgent? This platform is an extremely powerful platform but the user needs a good amount of training and usage to be very efficient and effective while using this platform. I also wish that more number of AI providers are available as for now i have seen only two AI providers of open AI and Flow hunt. This limits the applicability. When integrating with various other platforms there is always a chance of the actual usage and application overshooting the budget. Review collected by and hosted on G2.com. What problems is LiveAgent solving and how is that benefiting you? It helps to streamline communication processes using this platform making previously jumble up communications more organized. It also assist in monitoring the team output and identifying issues to an extent. Frankly saying this platform increases the overall productivity. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 11/2/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about LiveAgent? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about LiveAgent ](https://www.g2.com/products/liveagent/discussions/new) GU Guest User I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) ![Jay p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay p.") JP Jay plaza • Last activity about 5 years ago how do i see the entire display of the ticket without clicking the enlarge button? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) [ View all Discussions ](https://www.g2.com/products/liveagent/discuss) ## Pricing Options Pricing provided by LiveAgent. ### Small Starting at $15.00 1 agent / Per Month ### Medium $29.00 1 agent / Per Month ### Large $49.00 1 agent / Per Month [ View More Pricing Information ](https://www.g2.com/products/liveagent/pricing) LiveAgent Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-liveagent) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service 4.3/5(7,016) [ Compare Now ](https://www.g2.com/compare/liveagent-vs-zendesk-for-customer-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/liveagent-vs-livechat) ##### ##### LiveAgent Features Platform Customization Reporting Activity Dashboard Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support Internal Use Customization [ View More Features ](https://www.g2.com/products/liveagent/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Contact Center](https://www.g2.com/categories/contact-center)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Snowflake worth the per-query cost for a small data team?](https://www.g2.com/discussions/is-snowflake-worth-the-per-query-cost-for-a-small-data-team)[What's the most recommended customer success platform for SaaS companies](https://www.g2.com/discussions/what-s-the-most-recommended-customer-success-platform-for-saas-companies)[Which notification infrastructure platforms prevent message loss during failover events and high-traffic periods?](https://www.g2.com/discussions/which-notification-infrastructure-platforms-prevent-message-loss-during-failover-events-and-high-traffic-periods) [Which breach and attack simulation vendors provide the best implementation guidance and adoption support so a security team does not buy a platform that sits unused because nobody got trained?](https://www.g2.com/discussions/which-breach-and-attack-simulation-vendors-provide-the-best-implementation-guidance-and-adoption-support-so-a-security-team-does-not-buy-a-platform-that-sits-unused-because-nobody-got-trained%20)[Best workforce management software for a small business](https://www.g2.com/discussions/best-workforce-management-software-for-a-small-business)[Pros and Cons Details](https://www.g2.com/products/liveagent/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)