I was new to this position about 5 months ago. I am primarily a designer, and have very limited experience with non-designer programs, software, etc. In addition to analytics as a whole. The team at Listrak is always there to answer any questions I have whether it's their Help Center, their chat, or our account manager responding promptly to emails. Coming into this position felt a little daunting - because like I said, I am first and foremost a designer. Listrak made me feel not only comfortable but also confident through their educational courses and their support team so again, is always prompt to answer any questions or to address any issues I might be having.
As a whole, each and every employee I speak with is very polite, and understanding and always very forthcoming with assistance. And their platform is very easy to use and understand, once you get the hang of it. Again shout out to the education courses they offer! The composer and it's features make designing emails a breeze. The audiences make them easy to schedule. I can also view data and reports with ease as opposed to creating an excel sheet with rows and columns and numbers and data - which I promise you is every designer's worst nightmare.
I would recommend Listrak to each and every company who is looking for an efficient and easy to use email program. Review collected by and hosted on G2.com.
If I had any negative impact to give, it's the overall speed. For instance, when I try to view "Message History" it can take several minutes for that one page to load.
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And I would like to see some improvements with the Media Library:
1) I would like the ability to remove files more efficiently, as opposed to selecting them one by one. You can select a group of them as long as they are all together in a sequential file name. But, for instance, you can't sort by old files and delete old files. You can't sort by: "Newest" or "Oldest" and simply select the older files and remove them. So cleaning up the files is a multi-day task just to get some storage back on the drive. I would like to see something more efficient happen there.
2) Uploading files into the media library seems to happen at a slow rate. It can take 30 seconds or even up to a minute it seems for a photo to be uploaded and then appear inside a folder. If that can be sped up to be more efficient then that would be ideal.
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I love composer so much that it's almost ruined me for anything else. So when I see an email that uses complete code, it TERRIFIES me. For instance our E-Gift Card Email. It's entirely in HTML code, which I know next to nothing about. Meaning that if I did want to design that page and make it more attractive, I would have to collaborate with someone else in that process. Which is fine. But I do wish that for emails like that, I do wish that you could still build them in composer, and then have the option of having a section of HTML code (for the fill in box, or whatever), instead of having to write the entire email itself in code. I think it would just make it easier and more versatile for non-coders in the future to be able to design emails like that. Review collected by and hosted on G2.com.
