Liongard Reviews & Product Details

The cloud inspectors are easy to configure through existing partner relationships. The built in alerts and metrics cover most of what we want to report on and track. Review collected by and hosted on G2.com.

Writing custom metrics can take some getting used to if you are not familiar with jmespath. Review collected by and hosted on G2.com.

The ability to automatically document our client networks has been invaluable. Not only does it give our techs confidence that what they are reading is completely up to date, but enables other departments to utilise the data to better serve our customers. Review collected by and hosted on G2.com.

Liongard doesn't yet cover all of the products we need, but it does cover the majority of them. Initial development of inspectors was very quick but this has slowed down a bit, it'd be great to see new inspectors coming through. Review collected by and hosted on G2.com.

What I like about Liongard is the amount of information, data and metrics it can provide an MSP about their customers. It helps keep monitoring the health of their systems so much easier. Review collected by and hosted on G2.com.

Honestly, there is nothing that I currently dislike about Liongard; the only thing I could think of is JSON coding that is used, I am more familiar with SQL, but JSON is not that difficult to learn. Review collected by and hosted on G2.com.

Ability to quickly look up systems requiring support, quickly isolating what went wrong and how to fix

Extremely good customer support. Have helped build custom metrics for reports and alerts.

Drastically cuts down on onboarding and ticket resolution time

Change documentation helps quickly ID what went wrong

Periodic reports give customers great insight into what service you're providing and where to make next upgrades/lifecycle management Review collected by and hosted on G2.com.

Charging extra for more endpoint inspectors on top of per client cost

Some inspectors/agents can be troublesome/time consuming to configure and keep running, especially older systems

Lack of integration with Threatlocker/Whitelisting software

Could definitely be better at providing better install scripts for major RMM tools like Ninja Review collected by and hosted on G2.com.

I can say that it has a large proportion of tools and advantages that unify the work and make security decisions according to the same report across various departments. We can use the program to diagnose networks and programs in all departments of the company, everything that has to do with web security, we can even apply orders after the collected data to formulate graphs that are easy to understand with other programs. Review collected by and hosted on G2.com.

It is very necessary to be able to open tickets to generate the implementation, this is somewhat slow and unpleasant when starting work with the program, it is a limited and distrustful program in this sense where it does not allow the client to generate full control of the installation, it is necessary have engineers for the implementation and on the other hand I can say that it is not very intuitive and you have to have time to become familiar with it. Review collected by and hosted on G2.com.

Captures system configuration documentation across cloud services, network devices, and on-premise systems, apps and services you manage for customers. Review collected by and hosted on G2.com.

Liongard has 2 pricing editions, from $33 to $39 Review collected by and hosted on G2.com.

The training program is easy to understand and the on-demand pacing makes it easy for anyone to pick up. Review collected by and hosted on G2.com.

Havent used it enough to run into any downsides as of yet. Review collected by and hosted on G2.com.

Support is always available. The interface is fairly intuitive. Review collected by and hosted on G2.com.

Documentation can be confusing. Interface is not intuitive enough. Review collected by and hosted on G2.com.

The connection into the majority of our tool stack across multiple vendors is extremely helpful Review collected by and hosted on G2.com.

Current integration limitations are holding this tool back from being a top tier for us. Review collected by and hosted on G2.com.

Liongard has several upsides in our workflow. The primary usage is change tracking and automated documentation, which works exceptionally well with their supported integrations. Between auto and manual discovery, we can map out just about every part of a small business network, and not only have that data at our fingertips, but synchronized with our PSA and Documentation platforms. The data is always available, and the change tracking has allowed us to catch mistakes made by both employees and customer misunderstandings. The reporting and alerting components are just icing on the documentation cake. Where we used to have to rely on a variety of workflows among different platforms, Roar has been able to replace many of those functions, giving us a single pane for managing alerting templates. The robot really does all the work, and while we still need humans to connect inspectors, we no longer have to wonder if the documentation is current. With their ability to sync to many MSP tools, Roar is a platform agnostic solution for the ubiquitous problem of making sure documentation is up to date. Review collected by and hosted on G2.com.

I dislike that I cannot fully displace staff with the robot. I'm waiting for a day that Roar can fully onboard an environment from A to Z without human involvement, but alas, that's not likely to happen. Review collected by and hosted on G2.com.