Leadoo Features
Self-Service Experience (5)
Knowledge Base
As reported in 22 Leadoo reviews. Provides a repository of information that can be used by those seeking support.
Searchable Articles
Makes articles in the knowledge base searchable on the web. This feature was mentioned in 22 Leadoo reviews.
Community Forums
Enables users to engage with other users to solve common issues. 21 reviewers of Leadoo have provided feedback on this feature.
Mobile Optimization
As reported in 20 Leadoo reviews. Optimizes the customer self-service experience on mobile devices
Personalization
Based on 20 Leadoo reviews. Gives the user targeted, personalized results based on their activity or preferences
Self-Service Platform (4)
Branding
As reported in 20 Leadoo reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.
Automation
Automates some or all operation related tasks 20 reviewers of Leadoo have provided feedback on this feature.
Artificial Intelligence
Utilizes artificial intelligence to improve workflows or customer experiences 20 reviewers of Leadoo have provided feedback on this feature.
Integrations
Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 20 reviewers of Leadoo have provided feedback on this feature.
Communication (5)
Pop-up Chat
Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives. This feature was mentioned in 18 Leadoo reviews.
Notifications
Delivers notifications to both sides of the conversation. This feature was mentioned in 17 Leadoo reviews.
Targeted Emails
Sends automated emails to further engage clients and potential clients. 17 reviewers of Leadoo have provided feedback on this feature.
In-App Messaging
Based on 16 Leadoo reviews. Allows for live chat to be enabled within the app for customer help.
Co-Browsing
As reported in 12 Leadoo reviews. Allows agents to join a customer's browser session and navigate through the website with them.
Internal Use (6)
Customization
Based on 17 Leadoo reviews. Allows users to customize chat colors, text, logos, and branding.
Conversation Archiving
As reported in 17 Leadoo reviews. Archives conversations in a separate location for later reference.
Lead Development
As reported in 17 Leadoo reviews. Enables employees to denote potential customers.
Knowledge Base
Establishes a knowledge base for employee reference during conversations. 16 reviewers of Leadoo have provided feedback on this feature.
Team Inbox
Provides a central location for help requests, helping employees respond sooner. This feature was mentioned in 15 Leadoo reviews.
Customer Profiles
Allows for the creation of profiles for contacts and customers. 14 reviewers of Leadoo have provided feedback on this feature.
Messenger (4)
Sequencing
Mapped-out responses for conversations. This feature was mentioned in 36 Leadoo reviews.
AI
Artificial intelligence (AI) and chatbot involvement. 35 reviewers of Leadoo have provided feedback on this feature.
Live Chat
Based on 34 Leadoo reviews. Live human component of conversations.
Customization Interface
Quality of interface for designing and customizing conversation maps. 35 reviewers of Leadoo have provided feedback on this feature.
Channels (5)
Social Media
As reported in 29 Leadoo reviews. Conversations enacted over social media.
Website
Conversations enacted through embedding or pop-ups on websites. This feature was mentioned in 36 Leadoo reviews.
Text Message (SMS)
Based on 28 Leadoo reviews. Conversations enacted through text message (SMS).
Voice Assistants
Conversations enacted through voice assistants. This feature was mentioned in 27 Leadoo reviews.
Other
Based on 27 Leadoo reviews. Conversations enacted through other channels.
Customers (5)
Targeting
As reported in 32 Leadoo reviews. Overall quality of customer targeting based on needs or situations.
Profiles
Based on 30 Leadoo reviews. Creation and modification of customer profiles based on conversations.
Analytics
Based on 38 Leadoo reviews. Reporting based around specific and overall conversation results.
Lead Gathering
Capture and organization of leads from conversations. 39 reviewers of Leadoo have provided feedback on this feature.
Sales Conversion
As reported in 35 Leadoo reviews. Success rate of conversations leading to customer purchases.
Responses (5)
Customization
As reported in 69 Leadoo reviews. Customize your chat workflows with rules and automations.
Control
Control who the chatbot converses with (and when). This feature was mentioned in 65 Leadoo reviews.
Route To Human
Has the ability to connect interlocator with a human agent when the need arises. This feature was mentioned in 61 Leadoo reviews.
Menu bars
Can provide interlocators with menus, through which they can choose a relevant response. 64 reviewers of Leadoo have provided feedback on this feature.
Drip sequences
As reported in 58 Leadoo reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.
Platform (7)
Live chat
Provide tools for live chat on one's website. 61 reviewers of Leadoo have provided feedback on this feature.
Integrations
As reported in 62 Leadoo reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.
Branding
Has the ability to customize look and feel of chatbot to match` company branding. This feature was mentioned in 68 Leadoo reviews.
Analytics
Gives user the ability to analyze conversations with the chatbot and see its performance. 68 reviewers of Leadoo have provided feedback on this feature.
A/B testing
Based on 57 Leadoo reviews. Allows users to test the efficacy of various responses through A/B testing.
Role-based access
Allows for varying access to chatbot and admin settings, depending on user, their role, etc. This feature was mentioned in 60 Leadoo reviews.
Collection of information
As reported in 65 Leadoo reviews. Can collect and store information from interlocators, such as email, phone number, etc.
Generative AI (6)
AI Text Generation
Based on 40 Leadoo reviews. Allows users to generate text based on a text prompt.
AI Text Summarization
As reported in 39 Leadoo reviews. Condenses long documents or text into a brief summary.
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
AI Text Summarization
Condenses long documents or text into a brief summary. This feature was mentioned in 13 Leadoo reviews.
Agentic AI - Visitor Identification (1)
Cross-system Integration
Works across multiple software systems or databases
Agentic AI - Customer Self-Service (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Conversational Marketing (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
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