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Branch Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Branch Media

Branch Demo - Universal Ads analytics
Track ad conversions across every device and platform to understand true campaign ROI.
Branch Demo - Journeys customizable web to app banners
Create custom banners that convert web visitors into loyal app users.
Branch Demo - Branch Link Templates
Create templates to apply reusable attributes to your Branch Quick Links.
Branch Demo - Branch Custom QR Codes
Branch QR codes are powered by reliable deep linking, guaranteed attribution through install, and accurate conversion data.
Branch Demo - High level install analytics
Branch shows your all your channels - paid and organic in one place.
Branch Demo - Dashboard Reports
Customize, save, and share performance reports of your app through Branch Dashboard reports.
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Branch Reviews (450)

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Reviews

Branch Reviews (450)

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4.4
450 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the ease of use and strong customer support provided by Branch, highlighting its intuitive interface that simplifies link creation and tracking. Many appreciate the platform's ability to deliver accurate analytics, which aids in optimizing marketing campaigns. However, some users note that the dashboard navigation can be cumbersome, particularly when searching for older links.

Pros & Cons

Generated from real user reviews
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Aayush J.
AJ
Senior Associate
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Better than google analytics"
What do you like best about Branch?

I was able to get my campaign revenue data faster through Google Analytics. Review collected by and hosted on G2.com.

What do you dislike about Branch?

I received the revenue amount in dollars, and after that I need to convert it to Indian rupees. Review collected by and hosted on G2.com.

Gary A.
GA
Senior Quality Associate
Education Management
Mid-Market (51-1000 emp.)
"Saves Time and Boosts Marketing, But a Bit Pricey"
What do you like best about Branch?

Branch helps save valuable time. It helps you create links that takes you directly to the right page within a specific app. It is easy to use and can help in the marketing field, giving clear data and information. Review collected by and hosted on G2.com.

What do you dislike about Branch?

It is a little high on cost and the initial set up is a little complex. However, I do find Branch to be useful and convenient. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Enterprise (> 1000 emp.)
"Needs Improvement Despite Simple Link Creation and Strong Support"
What do you like best about Branch?

What I value most about Branch is the simplicity of link creation and the strong support provided, particularly in recent interactions. Review collected by and hosted on G2.com.

What do you dislike about Branch?

One area where Branch could improve is in the ease of navigating costs, adding new partners, and accessing more user-friendly reporting. These aspects have presented some challenges for our team. Review collected by and hosted on G2.com.

Lovepreet S.
LS
Senior App Developer
Mid-Market (51-1000 emp.)
"Branch is a very good option for generating deep links on the go, supports custom urls too."
What do you like best about Branch?

1. SDK is easy to integrate.

2. Configuration is simple.

3. Used almost on daily basis, has overall reports based on certain key type. Review collected by and hosted on G2.com.

What do you dislike about Branch?

1. All Quick links can't be downloaded at once.

2. Search function only runs loaded quick links not all.

3. There is no way to check report by particular link.

4. Customer Support doesn't help much. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Small-Business (50 or fewer emp.)
"Decent product, terrible customer service."
What do you like best about Branch?

Branch had a strong pricing model on a per unit basis and a large feature suite. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The customer service was easily the worst we have experienced. We're an app with about 1M users, and struggled to get them on the a call to sign an Enterprise contract, despite going over the free usage tier within a day. Onboarding support was not available, and the support agents were quite dismissive. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation
CA
Enterprise (> 1000 emp.)
"Excellent customer service"
What do you like best about Branch?

Our customer support team from Branch is exemptional. Quick to respond, always willing to hold working meetings to solve issues or help us innovate effeciencies and improvements. The tools have been easy to implement and adopt for our teams. Review collected by and hosted on G2.com.

What do you dislike about Branch?

Organizational and search limitations within the dashboard have made auditing tasks a bit cumbersome. Would love to see the search features within the linkhub expanded to include exclusion filters and other utilities. Review collected by and hosted on G2.com.

Armando D.
AD
Senior Account Coordinator
Mid-Market (51-1000 emp.)
"Branch as an effective mobile link creation and tracking software."
What do you like best about Branch?

Branch has been very helpful in creating essential links for mobile tracking such as app installs, link clicks, etc. It is easy to implement for multiple campaigns and for different channels of communication. It can be frequently used for multiple requirements such as link tracking, link creation, improving conversions and more. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The link search filter of the software needs to be improved to find old links created in the past. Review collected by and hosted on G2.com.

Saravanan U.
SU
Sr. Principal Software Engineer
Enterprise (> 1000 emp.)
"Good product for deep linking"
What do you like best about Branch?

Easy and customer/business friendly - asy for developers to understand and integrated Review collected by and hosted on G2.com.

What do you dislike about Branch?

Nothing dislike. All are well document and easy for developers to understand and integrated Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise (> 1000 emp.)
"Good for measuring app traffic, but buggy and doesn't integrate well with our vendors."
What do you like best about Branch?

The ability to customise the user journey Review collected by and hosted on G2.com.

What do you dislike about Branch?

Bugs - doesn't always do what it's meant to Review collected by and hosted on G2.com.

Nidhi A.
NA
Growth Manager
Enterprise (> 1000 emp.)
"Branch review"
What do you like best about Branch?

The best part about using Branch is that it's very user friendly. It has a step by step process of creating links making it easy for the user to creation of the link. Additionally, making a unique link specific to each campaign by adding UTM parameters helps in better analysis of campaign performance. Such features and data tracking is amongst other good features of the platform. Review collected by and hosted on G2.com.

What do you dislike about Branch?

The only problem I have faced using the platform is that finding links is a little difficult and tagging feature doesn't work very aptly at times. Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

16 months

Average Discount

10%

Perceived Cost

$$$$$

How much does Branch cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 10 purchases.

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Branch Features
Custom Event Tracking
Real-Time Insights
Attribution
Application Attribution
Campaign Analysis
Optimization
Integrations - Mobile Marketing
Attribution Windows
Retargeting Attribution
Cross-platform attribution
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Branch