The G2 on Laserfiche

Laserfiche Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Laserfiche's ease of use empowering, enabling self-service implementation and efficient process management. (118 mentions)

Users value the easy process automation with Laserfiche, enhancing efficiency and reducing errors across departments. (88 mentions)

Users appreciate the automation of form processes with Laserfiche, enhancing efficiency and document management. (83 mentions)

Users value the robust and flexible workflow automation in Laserfiche, enhancing efficiency and integration with other systems. (69 mentions)

Users commend the easy training and onboarding capabilities of Laserfiche, enhancing team efficiency and document management. (65 mentions)

Users experience a challenging learning curve with Laserfiche, making initial navigation and feature usage difficult. (39 mentions)

Users experience a small learning difficulty with Laserfiche, particularly when adapting to metadata fields and workflows. (33 mentions)

Users find the missing features in Laserfiche hinder their experience and highlight the need for better resources. (28 mentions)

Users express concern over update issues, highlighting difficulty in keeping up with the rapid growth of Laserfiche. (23 mentions)

Users report performance issues with Laserfiche, including slow form builds and delayed feature implementations. (22 mentions)

5 Pros or Advantages of Laserfiche

1. Ease of Use

Users find Laserfiche's ease of use empowering, enabling self-service implementation and efficient process management.

See 118 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great software for document storage"

What do you like about Laserfiche?

I enjoy the ease of use, and many case uses such as record management or document storage.

Jason S.

Enterprise (> 1000 emp.)

5.0/5

"Laserfiche is a great product!"

What do you like about Laserfiche?

Anyone can develop in Laserfiche. Their Learning Center has everything you need to build out your business processes, whether you’re using low-code to

2. Process Automation

Users value the easy process automation with Laserfiche, enhancing efficiency and reducing errors across departments.

See 88 mentions

See Related User Reviews

lecedric j.

Enterprise (> 1000 emp.)

5.0/5

"Great support and easy to use"

What do you like about Laserfiche?

Helps the city process invoices quickly. Also helps use store all of our city documents

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"From one document system to another...actual document system"

What do you like about Laserfiche?

My org has been now using Laserfiche for over a year and they LOVE IT! And so do we in IT because we have a great partner and it is easy to administer

3. Automation

Users appreciate the automation of form processes with Laserfiche, enhancing efficiency and document management.

See 83 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"From one document system to another...actual document system"

What do you like about Laserfiche?

My org has been now using Laserfiche for over a year and they LOVE IT! And so do we in IT because we have a great partner and it is easy to administer

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellence"

What do you like about Laserfiche?

Automation and ability to run scripts. Integrations

4. Workflow Management

Users value the robust and flexible workflow automation in Laserfiche, enhancing efficiency and integration with other systems.

See 69 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient, customizable, clean, powerful."

What do you like about Laserfiche?

Customization features, simple UI, powerful workflow features.

JOHN G.

Mid-Market (51-1000 emp.)

5.0/5

"Laserfiche, the right answer"

What do you like about Laserfiche?

I really appreciate the ease of use and the vast workflow functionality.

5. Document Management

Users commend the easy training and onboarding capabilities of Laserfiche, enhancing team efficiency and document management.

See 65 mentions

See Related User Reviews

Oliver M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Document Management with Stellar Integration"

What do you like about Laserfiche?

I like the ease of administration in terms of user creation and the end user's experiences with Laserfiche. The Microsoft Office integration works rea

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great software for document storage"

What do you like about Laserfiche?

I enjoy the ease of use, and many case uses such as record management or document storage.

5 Cons or Disadvantages of Laserfiche

1. Learning Curve

Users experience a challenging learning curve with Laserfiche, making initial navigation and feature usage difficult.

See 39 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Powerful software that can do so much"

What do you dislike about Laserfiche?

So dense! There is a lot to learn! They are helpful though.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Excellence"

What do you dislike about Laserfiche?

The interface used to be a downside but LF 12 has updated and modernized this!

2. Learning Difficulty

Users experience a small learning difficulty with Laserfiche, particularly when adapting to metadata fields and workflows.

See 33 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Powerful software that can do so much"

What do you dislike about Laserfiche?

So dense! There is a lot to learn! They are helpful though.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Efficient Document Management with Strong Security, Intimidating for New Users"

What do you dislike about Laserfiche?

It looks intimidating for all of our new users.

3. Missing Features

Users find the missing features in Laserfiche hinder their experience and highlight the need for better resources.

See 28 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient, customizable, clean, powerful."

What do you dislike about Laserfiche?

Some basic features are lacking and don't seem to be added after years of feature requests.

Holly V.

Enterprise (> 1000 emp.)

4.5/5

"Robust and Reliable"

What do you dislike about Laserfiche?

A bit expensive. Sometimes the ala-cart module options can be confusing. It's nice to not have to pay for things you aren't going to use, but if you h

4. Update Issues

Users express concern over update issues, highlighting difficulty in keeping up with the rapid growth of Laserfiche.

See 23 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great product with many capabilites"

What do you dislike about Laserfiche?

It seems like upgrading versions might be difficult

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Efficient, customizable, clean, powerful."

What do you dislike about Laserfiche?

Some basic features are lacking and don't seem to be added after years of feature requests.

5. Performance Issues

Users report performance issues with Laserfiche, including slow form builds and delayed feature implementations.

See 22 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Great software for document storage"

What do you dislike about Laserfiche?

Nothing comes to mind. I think if I had to nit pick something is sometimes the error could be hardware related and Laserfiche may not tell you right a

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Laserfiche: Exceptional Document Management and Automation"

What do you dislike about Laserfiche?

Heavy document workflow leads to performance problems and lags Laserfiche has a cloud version that still needs more improvements and support

Laserfiche Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Laserfiche, and what problem is it built to solve?

Laserfiche is a SaaS product for AI-powered document management and process automation. It is built to accelerate processes across the enterprise through workflows, electronic forms, document management, and analytics.

What languages does Laserfiche support?

Laserfiche supports 7 languages: Arabic, Chinese (Simplified), English, French, German, Portuguese, and Spanish.

What company sizes and industries is Laserfiche the best fit for?

Laserfiche has been a strong fit for organizations across several company sizes and industries, with the clearest representation in mid-market and enterprise organizations and in government administration.

How long does it take to implement Laserfiche across a team?

Implementation timelines vary, but 3–6 months is the most commonly reported time to go live. Other reported timelines include shorter and longer rollouts, depending on the organization and project scope.

Time to go live	Relative frequency
3–6 months	Most commonly reported
6–12 months	Also common
1–3 months	Also reported
Less than 1 month	Less common
More than 12 months	Less common

What customer support options does Laserfiche provide, and how do users find the overall support experience?

Laserfiche provides direct support and self-service resources, with 24/7 live-representative support available. The overall support experience is often described as responsive and helpful, with knowledgeable assistance and quick issue resolution; some users also encounter slow case handling or find troubleshooting more involved.

What is the experience like for teams switching to Laserfiche from another tool?

Switching to Laserfiche has helped teams move from older or less capable document systems toward a centralized repository with more flexible workflows, forms, and search. The change is valued for stronger automation and easier access to records, though getting the new environment configured and learning its tools can take meaningful effort.

What features or capabilities could make Laserfiche even more useful?

Laserfiche could be more useful with improvements that make building and refining processes less demanding. Users point to several areas where added flexibility and guidance would help:

Expand form customization, including more controls, easier styling, and richer options for reassignment.
Make workflow design easier to navigate, with clearer terminology, templates, and more straightforward editing.
Strengthen reporting and analytics so teams can manage and review process data more effectively.
Improve feature consistency across cloud and self-hosted deployments, particularly for newer capabilities.

How useful do Laserfiche users find its AI features in everyday use?

AI features are useful in day-to-day work when they reduce manual data entry and help staff extract information from documents, but the experience is not uniformly mature. Users describe practical value in automating metadata and form tasks, while also wanting broader, more flexible capabilities.

Document capture and metadata: Smart Fields help extract information and populate metadata from documents.
Forms and information retrieval: AI-assisted form filling and chat-based tools can help users complete forms and find information.
Document summaries: Automatic summaries can condense lengthy documents into a quicker overview.

Is Laserfiche considered safe and secure for handling data?

Laserfiche is used to centralize sensitive records and control access through permissions, which users value for keeping documents protected and available to the right people. Careful permission setup matters, and some users raise concerns about whether particular security requirements, such as criminal-justice standards, are met in their environment.

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Melody V.

City CLerk

Mid-Market (51-1000 emp.)

Originally submitted 4/14/2025

"User-Friendly Document Management with Room for Improvement"

5/5

What do you like best about Laserfiche?

I like how user-friendly Laserfiche is and how easy it is to train people on how to use it. It's pretty intuitive, so I don't have to spend a lot of time teaching a new user or someone from the public how to find a document. We have good instructions up online which helps. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

I wish the public portal was more customizable. It used to be more customizable, but with new updates, I can't do that as much. So some of my online users struggle to find stuff unless I have customized search forms in the portal. Review collected by and hosted on G2.com.

Kim T.

IT Analyst

Mid-Market (51-1000 emp.)

Originally submitted 4/29/2026

"Forms and Workflows That Streamline Customer Intake and Automation"

5/5

What do you like best about Laserfiche?

Using forms and workflows in combination to accept information from a user and then use it to automate our jobs and eliminate paper. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

We are limited in our ability to use some of the newest features because we aren't in cloud. Review collected by and hosted on G2.com.

Jonathan A.

Administrative Director

Mid-Market (51-1000 emp.)

4/27/2026

"Facilitate Document Management with Efficiency"

5/5

What do you like best about Laserfiche?

I like the ease of consultation and how Laserfiche consolidates the document repository. I appreciate that it provides us with a secure site to maintain all the company's information, which helps us make decisions about which documents we have and which are important for the company. The initial setup was very user-friendly for everyone, from experts to newcomers. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

We are starting but we want more templates. We are starting to register documentation but we still don't have the query templates for document analysis with AI. Review collected by and hosted on G2.com.

Noemi R.

Mid-Market (51-1000 emp.)

4/28/2026

"Versatile System with Seamless Implementation"

5/5

What do you like best about Laserfiche?

What I like most about Laserfiche is the ability to go from idea to implementation in a short period of time. I think it's the most versatile system we currently have in place that delivers many solutions with just this one tool. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

I don't have any areas that I know for certain need improvement. I just know that on occasion, I'll have some errors in forms that may act up a little bit, and I end up finding the solutions in the community. So I really don't have anything that is not working to satisfaction right now. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

Originally submitted 11/14/2019

"Smart for Forms, Lacks AI Yet Easy Setup"

4.5/5

What do you like best about Laserfiche?

I love how Laserfiche allows me to use smart fields to pull facts from unstructured documents, which makes tasks easier. I appreciate the ability to use API connections to enhance forms, making them smarter. Setting it up is easy, with no software to install. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

The cloud environment is great but like any product there are still minor features that should be added. We have issues with customer report features with already exist on the on-premise version. Details from tables and collections are not an option. Currently lacks AI agents. Review collected by and hosted on G2.com.

Don G.

IT Manager

Construction

Mid-Market (51-1000 emp.)

Originally submitted 4/4/2023

"Laserfiche pros and cons"

4/5

What do you like best about Laserfiche?

Automations and customizations in both forms and workflow.

Can quickly build and deploy a form with an approval workflow process in minutes. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

Having to know a good amount of JS and CSS to really get the forms to fit and function the way you want to. I feel that many of the features could be pre-built into forms for easy of development. Review collected by and hosted on G2.com.

Beck R.

Enterprise (> 1000 emp.)

4/28/2026

"Effortless Document Management with Seamless ERP Integration"

5/5

What do you like best about Laserfiche?

I like how easy Laserfiche is to use and how there are lots of ways to integrate different applications with it. It provides a seamless way to search for documents and store them, and it allows us to easily get the information from the documents to our ERP. This makes Laserfiche valuable because we can save time and resources as we don't have to do these tasks manually. Laserfiche works great for our system and there's nothing I would improve or change. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

There is not anything I dislike Review collected by and hosted on G2.com.

Stephanie A.

Enterprise (> 1000 emp.)

Originally submitted 4/25/2024

"Streamlines Document Management with Efficiency"

5/5

What do you like best about Laserfiche?

I like how Laserfiche enables the district to respond to requests efficiently and in a timely manner. It supports legal requirements with accuracy and reliability. I also appreciate how it streamlines workflows and improves operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

I would like to see the ability to utilize quick fields for large documents containing thousands of pages and indexing them individually to a specific student, separate that student's document from the large document and store it to that specific student's repository. Review collected by and hosted on G2.com.

Michael P.

Air Quality Technician

Small-Business (50 or fewer emp.)

Originally submitted 4/24/2024

"Increase productivity, efficiency, and organization while simultaneously decreasing workload."

5/5

What do you like best about Laserfiche?

Laserfiche has been a great tool to provide solutions to problems that would otherwise utilize excesive resources in both time and personnel. The learning curve has been gradual especially when employing the multitude of resources available. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

Laserfiche has been limited in the way it can interact with systems being used in my organization and could potentially create more work in implementing a work around solution. Review collected by and hosted on G2.com.

Christopher R.

Enterprise (> 1000 emp.)

4/29/2026

"Streamlines Onboarding with Secure Workflows"

4/5

What do you like best about Laserfiche?

I like how easy it is for end users to fill out a form and the data flows to the right place. There's great security in place to protect against data leakage. Review collected by and hosted on G2.com.

What do you dislike about Laserfiche?

Workflow building is difficult because there are so many options. As a new user there is a lot of options. Having example workflows available can help to determine how to set this up. Review collected by and hosted on G2.com.