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Compare Lansweeper and Spiceworks Cloud Help Desk 
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At a Glance
Market Segments
Mid-Market (66.7% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Free 0 per asset
Free
Lansweeper
Star Rating
(59)4.4 out of 5
Market Segments
Mid-Market (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 0 per asset
Browse all 4 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansLansweeper vs Spiceworks Cloud Help Desk
When assessing the two solutions, reviewers found them equally easy to use. However, Lansweeper is easier to set up and administer.reviewers also preferred doing business with Lansweeper overall.
- Reviewers felt that Lansweeper meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Lansweeper is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Lansweeper over Spiceworks Cloud Help Desk.
Pricing
Entry-Level Pricing
Lansweeper
Free
Free
0 per asset
Perfect for home and small networks that have less than 100 assets.
- Asset Discovery & Inventory
- Includes 100 assets
- Unlimited User Seats
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Lansweeper
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
9.3
46
8.6
286
Ease of Use
8.7
47
8.7
287
Ease of Setup
8.8
43
8.7
215
Ease of Admin
9.0
41
8.8
217
Quality of Support
8.8
35
8.4
235
Has the product been a good partner in doing business?
9.2
33
8.9
176
Product Direction (% positive)
8.7
44
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Asset Inventory
9.7
15
Not enough data
9.8
14
Not enough data
9.2
8
Not enough data
7.7
8
Not enough data
9.3
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.0
15
Not enough data
Feature Not Available
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
Incident Management
Not enough data
Feature Not Available
Not enough data
8.8
125
Not enough data
9.3
131
Not enough data
8.2
113
Not enough data
8.2
102
Reporting
Not enough data
8.6
127
Not enough data
8.4
107
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.1
98
Not enough data
8.9
106
Not enough data
8.9
89
Not enough data
Feature Not Available
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lansweeper and Spiceworks Cloud Help Desk share no categories
Unique Categories
Lansweeper is categorized as IT Asset Management
Spiceworks Cloud Help Desk is categorized as Service Desk and Help Desk
Reviews
Reviewers' Company Size
Lansweeper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.8%
Hospital & Health Care
6.9%
Logistics and Supply Chain
5.2%
Mechanical or Industrial Engineering
3.4%
Hospitality
3.4%
Other
67.2%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
Is Lansweeper safe?
2 Comments
NS
Define safe. It's only as safe as you configure it. Being that the software primarly is on-prem, security is in your hands. The Lansweeper Cloud Site, that...Read more
Lansweeper has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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