# Lansweeper vs Spiceworks Cloud Help Desk Comparison | | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 67 | 311 | | **Largest Market Segment** | Mid-Market (64.6% of reviews) | Mid-Market (65.8% of reviews) | | **Entry Level Price** | Free 0 per asset | Free | --- ## Top Pros & Cons ### Lansweeper Pros: - Asset Management (2 reviews) - Alerts (1 reviews) Cons: - App Limitations (1 reviews) - Cloud Integration (1 reviews) ### Spiceworks Cloud Help Desk Pros: - Collaboration (1 reviews) - Communication Efficiency (1 reviews) Cons: - Connectivity Issues (1 reviews) - Integration Issues (1 reviews) --- ## Ratings Comparison | Rating | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Meets Requirements** | 9.3 (53 reviews) | 8.6 (286 reviews) | | **Ease of Use** | 8.8 (54 reviews) | 8.7 (287 reviews) | | **Ease of Setup** | 8.9 (50 reviews) | 8.7 (215 reviews) | | **Ease of Admin** | 9.0 (45 reviews) | 8.8 (217 reviews) | | **Quality of Support** | 8.9 (41 reviews) | 8.4 (235 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (37 reviews) | 8.9 (176 reviews) | | **Product Direction (% positive)** | 8.6 (51 reviews) | 8.1 (286 reviews) | --- ## Pricing ### Lansweeper #### Entry-Level Pricing Plan: Free Trial Price: Free 0 per asset Description: Ideal for small teams who want to explore asset discovery. Start with 14 days of full access. Key Features: - Asset Discovery & Inventory - Continue free (up to 100 assets) - Unlimited User Seats [Browse all 4 editions](https://www.g2.com/products/lansweeper/pricing) #### Free Trial Yes ### Spiceworks Cloud Help Desk #### Entry-Level Pricing Plan: Spiceworks Hosts It Price: Free Description: Hosted hassle-free in the cloud. No installation and no hardware. [Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing) #### Free Trial No --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Lansweeper** | N/A | N/A | | **Spiceworks Cloud Help Desk** | 8.1/10 | 13 | #### Ticket and Case Management | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Ticket creation user experience** | Not enough data | 8.2 (13 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 8.3 (13 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.8 (11 reviews) ✓ Verified | | **Response Automation** | Not enough data | 8.3 (10 reviews) | | **SLA Management** | Not enough data | 8.8 (7 reviews) ✓ Verified | | **Attachments/Screencasts** | Not enough data | 8.8 (11 reviews) ✓ Verified | | **Ticket Collaboration** | Not enough data | 8.1 (12 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | 9.0 (8 reviews) ✓ Verified | #### Generative AI | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Customer Portal** | Not enough data | 8.3 (12 reviews) ✓ Verified | | **Email to Case** | Not enough data | 9.3 (12 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | 7.5 (6 reviews) ✓ Verified | | **Social Integration** | Not enough data | 6.0 (5 reviews) | | **Voice** | Not enough data | Feature Not Available | #### Platform | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Mobile User Support** | Not enough data | 5.8 (8 reviews) ✓ Verified | | **Customization ** | Not enough data | 7.4 (9 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) ✓ Verified | | **Integration** | Not enough data | 7.5 (8 reviews) ✓ Verified | | **Reporting** | Not enough data | 8.3 (9 reviews) ✓ Verified | | **Dashboards** | Not enough data | 8.0 (11 reviews) ✓ Verified | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Lansweeper** | 8.9/10 | 22 | | **Spiceworks Cloud Help Desk** | N/A | N/A | #### Asset Inventory | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Hardware Asset Inventory** | 9.6 (21 reviews) | Not enough data | | **Software Asset Inventory** | 9.8 (18 reviews) | Not enough data | | **Cloud Asset Inventory** | 8.8 (11 reviews) | Not enough data | | **Mobile Asset Inventory** | 7.4 (9 reviews) | Not enough data | | **Asset Discovery** | 9.3 (17 reviews) | Not enough data | #### Generative AI | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Central Dashboard** | 9.0 (19 reviews) | Not enough data | | **Asset Policy Management** | Feature Not Available | Not enough data | | **Risk Management** | 8.3 (9 reviews) | Not enough data | | **Integrations** | 8.6 (12 reviews) | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Lansweeper** | N/A | N/A | | **Spiceworks Cloud Help Desk** | 8.6/10 | 140 | #### Incident Management | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Automate Ticket Routing** | Not enough data | Feature Not Available | | **Ticket Prioritization** | Not enough data | 8.8 (125 reviews) | | **Ticket Notifications** | Not enough data | 9.3 (131 reviews) | | **Knowledge Base** | Not enough data | 8.2 (113 reviews) | | **Knowledge Base/Ticket Integration** | Not enough data | 8.2 (102 reviews) | #### Reporting | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Dashboards** | Not enough data | 8.6 (127 reviews) | | **Time Tracking** | Not enough data | 8.4 (107 reviews) | | **Surveys** | Not enough data | Feature Not Available | #### Access & Usability | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Mobile** | Not enough data | 8.1 (98 reviews) | | **Self Service** | Not enough data | 8.9 (106 reviews) | | **Active Directory** | Not enough data | 8.9 (89 reviews) | | **Multi-Channel Access** | Not enough data | Feature Not Available | #### Agentic AI - Service Desk | Feature | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Unique to Lansweeper (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to Spiceworks Cloud Help Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk) --- ## Reviewer Demographics ### By Company Size | Segment | Lansweeper | Spiceworks Cloud Help Desk | |---|---|---| | **Small-Business** | 7.7% | 22.1% | | **Mid-Market** | 64.6% | 65.8% | | **Enterprise** | 27.7% | 12.1% | ### By Industry #### Lansweeper - **Information Technology and Services:** 12.3% - **Hospital & Health Care:** 6.2% - **Logistics and Supply Chain:** 6.2% - **Financial Services:** 4.6% - **Hospitality:** 4.6% - **Telecommunications:** 3.1% - **Automotive:** 3.1% - **Broadcast Media:** 3.1% - **Primary/Secondary Education:** 3.1% - **Computer & Network Security:** 3.1% - **Other:** 50.8% #### Spiceworks Cloud Help Desk - **Information Technology and Services:** 17.9% - **Education Management:** 8.5% - **Higher Education:** 4.9% - **Hospital & Health Care:** 4.6% - **Computer Software:** 2.6% - **Consumer Goods:** 2.3% - **Marketing and Advertising:** 2.3% - **Retail:** 2.3% - **Primary/Secondary Education:** 2.0% - **Non-Profit Organization Management:** 2.0% - **Other:** 50.8% --- ## Alternatives ### Alternatives to Lansweeper - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4299 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (776 reviews) - [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) — 4.7/5 stars (51 reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) — 4.6/5 stars (40 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1334 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1127 reviews) - [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (676 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3904 reviews) ### Alternatives to Spiceworks Cloud Help Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1334 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (745 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (248 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3739 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (776 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1127 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (293 reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) — 4.6/5 stars (40 reviews) --- ## Top Discussions ### Lansweeper - Title: [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) — 2 comments > **Top comment:** "Define safe. It's only as safe as you configure it. Being that the software primarly is on-prem, security is in your hands. The Lansweeper Cloud Site, that..." - Title: [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) — 1 comment > **Top comment:** "software deployment manager" ### Spiceworks Cloud Help Desk - Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..." - Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lansweeper-vs-spiceworks-cloud-help-desk)