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# Lansweeper vs Spiceworks Cloud Help Desk Comparison - What are their main differences?

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LansweeperSpiceworks Cloud Help Desk[+ Add Product](#)

Reviews

**Lansweeper** [

4.4/5(69)

](https://www.g2.com/products/lansweeper/reviews#reviews)

**Spiceworks Cloud Help Desk** [

4.3/5(311)

](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews#reviews)

Pricing

**Lansweeper**
Free Trial

**Free** 0 per asset · Free Trial

**Spiceworks Cloud Help Desk**
 **Free** · Spiceworks Hosts It

**Pricing Insights**
from reviews

Time to Implement

**Lansweeper**
1 month

Based on 27 responses

**Spiceworks Cloud Help Desk**
1 month

Based on 13 responses

Return on Investment

**Lansweeper**
11 months

Based on 20 responses

**Spiceworks Cloud Help Desk**
5 months6 months sooner

Based on 12 responses

Perceived Cost

**Lansweeper**
$$$$$

**Spiceworks Cloud Help Desk**
$$$$$

Average Discount

**Lansweeper**
10%

**Spiceworks Cloud Help Desk**
11%1% more

 ![Lansweeper](https://images.g2crowd.com/uploads/product/hd_favicon/bef45300ba837b949e0efed6a25ed429/lansweeper.svg "Lansweeper")

 ![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Lansweeper**
[
Asset Management (2)
](https://www.g2.com/products/lansweeper/reviews?filters%5Bsentiment_snippet%5D=2242266&qs=pros-and-cons#reviews)[
Alerts (1)
](https://www.g2.com/products/lansweeper/reviews?filters%5Bsentiment_snippet%5D=2242255&qs=pros-and-cons#reviews)[
App Limitations (1)
](https://www.g2.com/products/lansweeper/reviews?filters%5Bsentiment_snippet%5D=2489047&qs=pros-and-cons#reviews)[
Cloud Integration (1)
](https://www.g2.com/products/lansweeper/reviews?filters%5Bsentiment_snippet%5D=2489036&qs=pros-and-cons#reviews)

**Spiceworks Cloud Help Desk**
[
Collaboration (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046791&qs=pros-and-cons#reviews)[
Communication Efficiency (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046794&qs=pros-and-cons#reviews)[
Connectivity Issues (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046793&qs=pros-and-cons#reviews)[
Integration Issues (1)
](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?filters%5Bsentiment_snippet%5D=2046786&qs=pros-and-cons#reviews)

Integrations

**Lansweeper**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image")

Jira Service Management

](https://www.g2.com/products/jira-service-management/reviews)[
View all
](https://www.g2.com/products/lansweeper/integrations)

**Spiceworks Cloud Help Desk**
Not enough data

Screenshots

**Lansweeper**
 ![Lansweeper screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1753772/Cybersecurity.png)

**Spiceworks Cloud Help Desk**
 ![Spiceworks Cloud Help Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/37907/uploads_2Ff8ebd717-d7c5-4b49-b614-73ac8625c5f3_2FTickets_and_Tasks.png)

Ratings

Meets Requirements

**Lansweeper**

9.3

9.354

**Spiceworks Cloud Help Desk**

8.6

8.6286

Ease of Use

**Lansweeper**

8.8

8.856

**Spiceworks Cloud Help Desk**

8.7

8.7287

Ease of Setup

**Lansweeper**

8.8

8.852

**Spiceworks Cloud Help Desk**

8.7

8.7215

Ease of Admin

**Lansweeper**

9.0

9.047

**Spiceworks Cloud Help Desk**

8.8

8.8217

Quality of Support

**Lansweeper**

8.9

8.942

**Spiceworks Cloud Help Desk**

8.4

8.4235

Has the product been a good partner in doing business?

**Lansweeper**

9.2

9.239

**Spiceworks Cloud Help Desk**

8.9

8.9176

Product Direction (% positive)

**Lansweeper**

8.6

8.651

**Spiceworks Cloud Help Desk**

8.1

8.1286

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.1

13

Ticket and Case Management

Ticket Creation User Experience

Not enough data

8.2(won by default)

13

|

Verified

Ticket Response User Experience

Not enough data

8.3(won by default)

13

|

Verified

Workflow

Not enough data

8.8(won by default)

11

|

Verified

Automated Response

Not enough data

8.3(won by default)

10

Service Level Agreement (SLA) Management

Not enough data

8.8(won by default)

7

|

Verified

Attachments/Screencasts

Not enough data

8.8(won by default)

11

|

Verified

Ticket Collaboration

Not enough data

8.1(won by default)

12

|

Verified

Customer/Contact Database

Not enough data

9.0(won by default)

8

|

Verified

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

8.3(won by default)

12

|

Verified

Email to Case

Not enough data

9.3(won by default)

12

|

Verified

Live Chat Support

Not enough data

7.5(won by default)

6

|

Verified

Social Media Integration

Not enough data

6.0(won by default)

5

Voice

Not enough data

Feature Not Available

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

Not enough data

5.8(won by default)

8

|

Verified

Customization 

Not enough data

7.4(won by default)

9

|

Verified

User, Role, and Access Management

Not enough data

9.2(won by default)

10

|

Verified

Third-Party Integrations

Not enough data

7.5(won by default)

8

|

Verified

Reporting

Not enough data

8.3(won by default)

9

|

Verified

Activity Dashboard

Not enough data

8.0(won by default)

11

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.9

24

Not enough data

Asset Inventory

Hardware Asset Inventory

9.7(won by default)

24

Not enough data

Software Asset Inventory

9.8(won by default)

20

Not enough data

Cloud Asset Inventory

8.9(won by default)

12

Not enough data

Mobile Asset Inventory

7.4(won by default)

9

Not enough data

Asset Discovery

9.4(won by default)

19

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - IT Asset Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Management

Central Dashboard

9.2(won by default)

22

Not enough data

Risk Management

8.3(won by default)

9

Not enough data

Integrations

8.6(won by default)

12

Not enough data

Asset Policy Management

Feature Not Available

Not enough data

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Requisition Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Maintenance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Additional Functionality

Cost Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

8.6

140

Incident Management

Ticket Prioritization

Not enough data

8.8(won by default)

125

Ticket Notifications

Not enough data

9.3(won by default)

131

Knowledge Base

Not enough data

8.2(won by default)

113

Knowledge Base/Ticket Integration

Not enough data

8.2(won by default)

102

Automate Ticket Routing

Not enough data

Feature Not Available

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

8.6(won by default)

127

Time Tracking

Not enough data

8.4(won by default)

107

Surveys

Not enough data

Feature Not Available

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

8.1(won by default)

98

Self Service

Not enough data

8.9(won by default)

106

Active Directory

Not enough data

8.9(won by default)

89

Multi-Channel Access

Not enough data

Feature Not Available

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Lansweeper](https://images.g2crowd.com/uploads/product/hd_favicon/bef45300ba837b949e0efed6a25ed429/lansweeper.svg "Lansweeper")](https://www.g2.com/products/lansweeper/reviews)

Lansweeper

Small-Business(50 or fewer emp.)

7.5%

Mid-Market(51-1000 emp.)

64.2%

Enterprise(\> 1000 emp.)

28.4%

[![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)

Spiceworks Cloud Help Desk

Small-Business(50 or fewer emp.)

22.1%

Mid-Market(51-1000 emp.)

65.8%

Enterprise(\> 1000 emp.)

12.1%

Small-Business

(50 or fewer emp.)

7.5%

22.1%

Mid-Market

(51-1000 emp.)

64.2%

65.8%

Enterprise

(\> 1000 emp.)

28.4%

12.1%

Reviewers' Industry

[![Lansweeper](https://images.g2crowd.com/uploads/product/hd_favicon/bef45300ba837b949e0efed6a25ed429/lansweeper.svg "Lansweeper")](https://www.g2.com/products/lansweeper/reviews)
Lansweeper

Information Technology and Services

11.9%

Financial Services

6.0%

Hospital & Health Care

6.0%

Logistics and Supply Chain

6.0%

Hospitality

4.5%

Other

65.7%

[![Spiceworks Cloud Help Desk](https://images.g2crowd.com/uploads/product/hd_favicon/5be6d62fe58d75bbfd3f9aa050f281b8/spiceworks-cloud-help-desk.svg "Spiceworks Cloud Help Desk")](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
Spiceworks Cloud Help Desk

Information Technology and Services

17.9%

Education Management

8.5%

Higher Education

4.9%

Hospital & Health Care

4.6%

Computer Software

2.6%

Other

61.6%

Alternatives

**Lansweeper Alternatives**

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

[
NinjaOne
](/products/ninjaone/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")

[
Device42, A Freshworks Company
](/products/device42-a-freshworks-company/reviews)

 ![GLPI](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d68fb3441984f65bb47553080870d100/glpi.png "GLPI")

[
GLPI
](/products/glpi/reviews)

**Spiceworks Cloud Help Desk Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

## Lansweeper vs Spiceworks Cloud Help Desk

When assessing the two solutions, reviewers found Lansweeper easier to use, set up, and administer. Reviewers also preferred doing business with Lansweeper overall.

- Reviewers felt that Lansweeper meets the needs of their business better than Spiceworks Cloud Help Desk.
- When comparing quality of ongoing product support, reviewers felt that Lansweeper is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Lansweeper over Spiceworks Cloud Help Desk.