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Knowmax Reviews & Product Details

Knowmax is a Knowledge management software which helps enterprises & brands achieve their CX goals. Knowmax enables a consistent knowledge flow across your assisted channels such as contact center, field, retail as well as Digital Channels such as Website, Mobile App, Chatbots to ensure that your customers and support advisors are able to find the right information at the right time. www.knowmax.ai

Seller

Knowmax

Languages Supported

Arabic, English, French, Spanish

Product Description

Knowmax is a smart and comprehensive knowledge management software built to simplify multiple channel content curation, accelerate findability, and enhance knowledge base management. With Knowmax, organizations and businesses of all sizes are able to create thoroughly-structured knowledgebases that fit their content management requirements and preferences for increased efficiency.

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Knowmax Media

Knowmax Demo - Knowmax Dashborad for your agent

Initiate superior experience through insights on top call drivers and information consumed by users across channels. This helps in delivering better knowledge for different user groups. CX Managers can optimize these insights to tweak processes and enhance NPS & C-Sat.

Allow users to format plain text, copy paste information from existing documents, insert hyperlinks, highlight information, upload media files, drag & drop content easily from libraries.

Knowmax Demo - Knowmax Support Multiple languages

Knowmax helps you create content in local or native languages that help agents to perform better during CX mainly across digital channels such as website, mobile app and chatbots.

Knowmax Demo - Knowledge Preview in different devices

Content created can be previewed across several devices and platforms right from Call Center Agent to ChatBot; and desktop to wearables. This helps you to validate content or information before publishing.

Knowmax Demo - Omni Channel content distribution

Easily integrate the support sections of your website, mobile application & chatbot with Knowmax to deliver information on digital channels. Avail ready connectors for Salesforce, Freshdesk and other leading CRMs along with open APIs that assist support teams.

Easily interlink departments to allow complete or partial access to information. Enable users with particular designations to view, change and publish content for your teams to access.Users can obtain rights and permissions to access content based on their roles.

Knowmax Reviews (24)

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Ramprakash Lakshminarayan .

Business Consultant - KM Process Modelling

12/12/2022

"Active knowledge eco sstem"

5/5

What do you like best about Knowmax?

The decision Tree feature is really the differentiator in this KM product. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Helpful - Easy to narrow down your search, and contextual matches make it very specific to the search.

Downside - Need conversational AI features Review collected by and hosted on G2.com.

Alan P.

Methods and Systems Specialist

Enterprise (> 1000 emp.)

3/18/2022

"Very innovative solution for knowledge/learning processes!"

5/5

What do you like best about Knowmax?

The capability of design/creating decision trees, being step-by-step processes making relations with created in and outside of the platform. I find highly valuable the use of picture guides, for businesses it is very handy to guide people visually through steps. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

I would like the platform to have more capabilities to register and extract traceability of content creators. Decision trees index and more features to edit pictures and articles. Delete feedback. Review collected by and hosted on G2.com.

sarath k.

Associate Consultant

Mid-Market (51-1000 emp.)

3/18/2022

"Single platforms for knowledge base and customer service"

4.5/5

What do you like best about Knowmax?

it is one of the best knowledge management portal which has dynamic features with wide range of contents.

helps to reduce human error and also convey proper information in crystal clear manner. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

For seamles flow in creating the discussion tree requires more pratices.

If some keywords are missing in client language fro tree which leads to changes in meaning. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/26/2021

"It is a good tool. Needs more effective utilization"

2.5/5

What do you like best about Knowmax?

One standard Knowledge Management portal having dynamic features and relevant categories for contact center process quality management. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

The form is not submitting when i just write none here, Review collected by and hosted on G2.com.

Recommendations to others considering Knowmax:

none as of now Review collected by and hosted on G2.com.

What problems is Knowmax solving and how is that benefiting you?

We have Knowmax as a single platform all purpose product for real time solution related to process, product, service, FAQs, Decision Tree. Picture Guides, new updates and offers,

My Training cost has reduced by 30% because of self paced learning enablement.

My Business turnover has increased due to high service quality & FTR; existing Customers are happy and wants to do more business with us.

Onboarding new talent has become 40% less time taking with good performance scale-up. Review collected by and hosted on G2.com.

Chris B.

IT Team Leader

2/10/2021

"Excellent for Decision Trees"

4.5/5

What do you like best about Knowmax?

KnowMax decision trees have the ability to embed articles with a range of content. This is great for providing detailed instructions at each step for complex processes Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Creating decision trees takes a bit of practice to get flowing really well. Review collected by and hosted on G2.com.

Verified User in Gambling & Casinos

Mid-Market (51-1000 emp.)

3/9/2021

"Tool which helps new bees to understand the process better"

5/5

What do you like best about Knowmax?

Picture guides, Tickler & broadcast messages which will help us understand and on the other hand it will help the customer when a picture guide sent to customers as a video Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

No dislikes as of now there might be a chance to let u know once explored better Review collected by and hosted on G2.com.

Sapan G.

Manager

Enterprise (> 1000 emp.)

2/27/2021

"Best tool to deliver excellent customer support"

5/5

What do you like best about Knowmax?

Minimizing agent errors and handling time. Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Not at present, As team is customized it accordingly as per user need. Review collected by and hosted on G2.com.

Suraj Ajay R.

Senior Manager

Mid-Market (51-1000 emp.)

3/2/2021

"Helping agents find solutions for customers in a blink"

5/5

What do you like best about Knowmax?

Reducing associate error , which will help us to convey accurate information Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

None of this moment based upon my experience Review collected by and hosted on G2.com.

Prakash L.

Senior Manager

Mid-Market (51-1000 emp.)

3/2/2021

"Standalone solution for customer service nee"

4.5/5

What do you like best about Knowmax?

Helping us in achieving contact center SLAs Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

None at this moment, this is actually helps agents to find information easily. Review collected by and hosted on G2.com.

Yogesh S.

Assistant General Manager

Mid-Market (51-1000 emp.)

3/2/2021

"Helping agents find solutions for customers in a blink"

4.5/5

What do you like best about Knowmax?

Enabling agents with the next best action Review collected by and hosted on G2.com.

What do you dislike about Knowmax?

Correction is quite easy along with a well-managed cloud content library. Review collected by and hosted on G2.com.

Pricing

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Knowmax Features

Administration

Database Management

Data Workflows

Issue Management

Compliance

Policies and Controls

Data Governance

Customer Support

Intelligent Search

Suggestions

Decision Trees

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Categories on G2

Knowledge Base

Customer Self-Service

Contact Center Knowledge Base

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Pros and Cons Details

4.5 out of 5 stars

Knowmax Reviews & Product Details

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Knowmax Reviews (24)

Knowmax Reviews (24)

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