# KNO Plus Reviews **Vendor:** Alltius **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.3/5.0 **Total Reviews:** 4 ## About KNO Plus Alltius is a GenAI platform which effortlessly powers enterprise applications, websites and contact centres. With Alltius, you can create skillful, secure and accurate AI assistants that can 2X sales & reduce support costs by 50% in weeks. Modern digital sales and support journeys are broken. Despite high investments to improve them, customers still wait a long time to resolve their queries by support agents whereas buyers face irrelevant pitches by sales agents. Alltius transforms sales, support and customer interactions with AI assistants that help sales agents sell more, support agents close tickets & customers find information they need. Alltius’ customers saw 2X increase in sales, 1.9X in self-serve ticket deflection and 5X in ticket resolution time within weeks of implementation. Alltius is powering largest organizations in insurance, financial services, SaaS, consulting and more. Alltius distinguishes itself from DIY projects, traditional chatbot and other AI tools with it’s comprehensive features & capabilities: A. Versatility in terms of options to create AI assistants Knowledge Sources: Alltius integrates with a wide range of sources including APIs, URLs, documents, tickets, videos, structured databases, images, charts, and more. Skills: It is capable of performing diverse tasks such as answering queries, creating sales pitches, data comparison, writing to databases, ticket creation, labelling, and drafting emails. Channels: AI chatbots can be deployed in various channels including APIs, widgets, Slack, and others. B. Time to Value : Alltius delivers ROI within weeks with ability to Create and coach AI assistants in minutes, test and go-live in a day Get customer insights, product improvement recommendations & more from day 1 Auto-update your FAQs And more. C. Accuracy: Use Gen AI assistants that are hallucination free with our advanced segmentation and knowledge technologies. D. Cost Efficiency: Deploy AI assistants at 1/10th cost of DIY projects with efficient caching, self hosted solutions and non-LLM workflows E. Scalability: Operate at enterprise scale volumes with comfortably managing over 100k queries daily. F. Security: An extremely secure platform with SOC2 Type 2 and ISO certified solutions, with optional private cloud for ultimate data protection. Along with the platform, alltius’ expert team with AI experts from CMU, BCG, Google, Meta and more work alongside you to reach your Gen AI goals. Assist every lead or customer; instantly, easily with alltius. Check out alltius.ai to schedule a demo. ## KNO Plus Pros & Cons **What users like:** - Users value the **automation** of routine tasks by KNO Plus, enhancing efficiency and enabling focus on strategic interactions. (1 reviews) - Users value the **effective query resolution** from KNO Plus, enabling focus on strategic interactions while routine questions are managed. (1 reviews) - Users appreciate the **accuracy and efficiency** of KNO Plus, enhancing customer service and freeing employees for strategic tasks. (1 reviews) - Users value the **accurate query resolution** by KNO Plus, enhancing efficiency in customer service and sales interactions. (1 reviews) **What users dislike:** - Users find that KNO Plus has **significant limitations in handling complex queries** , requiring ongoing monitoring to maintain effectiveness. (1 reviews) - Users find the **learning curve steep** , requiring ongoing monitoring and adjustment for effective handling of queries. (1 reviews) - Users find that KNO Plus has a **poor understanding** of complex queries, requiring constant monitoring for effective use. (1 reviews) ## KNO Plus Reviews ### 1. Great promise but underwhelming **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2025 **What do you like best about KNO Plus?** It has great upside and ideation for product. Can be cheap depending on choice of offering **What do you dislike about KNO Plus?** Product rarely is delivered as the promised one Laggard when you compare it to some of the other tools out there Alot of things are stitched together **What problems is KNO Plus solving and how is that benefiting you?** Very simple knowledge based queries ### 2. An AI Voice That will Boast Your Company. **Rating:** 3.5/5.0 stars **Reviewed by:** Ahmad B. | Project Scheduler, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about KNO Plus?** By far, the most significant feature of Alltius is that it renders query resolution with great accuracy carried out by its AI assistants. It becomes a smart (suitable) part of our customer service and sales department that allows (makes sure) the employees to work on the more strategical interactions, while Alltius handles the routine issues and the FAQs. **What do you dislike about KNO Plus?** When it comes to handling simple queries, it is the weak point as it cannot be relied on in anything complicated, such as advanced and delicate questions or tasks requiring personal contact. That is a learning process which is demanding and, therefore, ongoing monitoring of all interactions is necessary to ensure that they are positive and carry a professional tone. **What problems is KNO Plus solving and how is that benefiting you?** Allethius has led to significant decreased weight of work on our customer support and sales team in order to deal with an easy inquiry and task. This freed up their time for complex customer interactions and lead generation hence our customers experienced improved service and our sales group becoming more efficient. ### 3. Excellent conversational AI chatbot for support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about KNO Plus?** I used Alltius as customer support agent. The Alltius platform is extremely easy to use. I created an AI assistant for my sales enablement collateral within 15 minutes and it worked well without fine tuning. I've been using it for my customer calls and it has given me excellent responses so far. My customer ratings ahve increased. I'm also using it almost everyday along with intercom and CRM software. It is easy to integrate and the customer support is top notch. **What do you dislike about KNO Plus?** I haven't faced any issues or disadvantages so far. **What problems is KNO Plus solving and how is that benefiting you?** I'm using Alltius to reply quickly to customer queries without spending a lot of time searching for answers. I'm able to reduce my customer response rate to minutes. ### 4. Super Intelligent Chatbot for Customer Support and Sales Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sumanyu M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2024 **What do you like best about KNO Plus?** The strong technical base and insane level of accuracy they can reach by Gen AI solutions. **What do you dislike about KNO Plus?** They could make their website better, the current one is not a proper showcase of what all they make. **What problems is KNO Plus solving and how is that benefiting you?** Ticket deflections is the best outcome of deploying the Alltius chatbot. Really helps me reduce burden on support teams. - [View KNO Plus pricing details and edition comparison](https://www.g2.com/products/kno-plus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+13%3A14%3A43+-0500&secure%5Bsession_id%5D=56fb1018-286e-4387-aacd-55b6a6f82b0a&secure%5Btoken%5D=47cdc537ee71e20f692e602e083516299ed5822b3123881f63cf4ca2a2c5519d&format=llm_user) ## KNO Plus Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top KNO Plus Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (3,924 reviews)