--- title: klink.cloud Reviews meta_title: 'klink.cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how klink.cloud works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 4 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # klink.cloud Reviews **Vendor:** K-LINK **Category:** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) **Average Rating:** 3.9/5.0 **Total Reviews:** 4 ## About klink.cloud klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints. ## klink.cloud Pros & Cons **What users like:** - Users appreciate the **ease of use** and effective call monitoring features of Klink.cloud for all roles. (1 reviews) - Users find Klink.cloud's **call recording feature** effective for monitoring service levels and user-friendly for all roles. (1 reviews) - Users praise the **ease of use** of klink.cloud, making it accessible for all roles while monitoring services effectively. (1 reviews) **What users dislike:** - Users feel that the **analytics dashboard improperly counts abandoned calls** during the IVR stage, skewing service level metrics. (1 reviews) - Users find the **multiple errors** while using K-Link extremely frustrating, impacting their overall experience. (1 reviews) - Users find that **abandoned call calculations** in the Queue service level are misleading and should exclude IVR stage drops. (1 reviews) ## klink.cloud Reviews ### 1. I have experience using K-Link Cloud CRM. **Rating:** 2.5/5.0 stars **Reviewed by:** Ei T. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2025 **What do you like best about klink.cloud?** The most convenient thing about using K-Link is that it can be serviced by many staff. **What do you dislike about klink.cloud?** Getting multiple errors while using K-Link is very frustrating. **What problems is klink.cloud solving and how is that benefiting you?** Convenient for multiple incoming calls. - [View klink.cloud pricing details and edition comparison](https://www.g2.com/products/klink-cloud/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+16%3A34%3A31+-0500&secure%5Bsession_id%5D=1a06f9cf-b2fe-4443-99ba-2aca35508c08&secure%5Btoken%5D=fd5d2e3b6360a3bce5b60481352bde4313a94677b81f7265d957601d50afe4da&format=llm_user) ## klink.cloud Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Email **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions ## Top klink.cloud Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)