Kivo Features

Supports management and planning of sales accounts

Facilitates the planning of calls, and records and generates reports on outbound calls

Equips field sales teams with tools to better manage territories and report on field activities

Collects and stores patient and company data in a centralized database

Analyzes and maintains patient-provider interactions across multiple touchpoints to optimize customer interactions

Automates and streamlines tasks, integrations, communication, and personalization

Ensures that sales teams, health care organizations, and field service reps adhere to industry regulations

Ensures that the product development process stays on track and continues to meet both user and vendor needs

Prepares for, plans, manages, schedules, and conducts internal and external audits

Connects suppliers with product developers with consumers

Reviews, identifies, and assesses sources of risk in research and development

Collects both vendor- and customer-facing data relevant to the product development lifecycle, and generates performance and health reports

Enables real-time collaboration like automated notifications and rich editing and commenting capabilities to minimize miscommunication

Automates, centralizes, and archives documents and forms to create a single source of truth

Automates and manages processes like CAPA (Corrective and Preventive Action) to monitor quality and complaints and promote transparency

Accelerates time to market while reducing risk of medtech products and devices.

Ensures regulation compliance via notifications and triggers of noncompliant processes.

Collects and manages product, operations, and activity information.

Automates the collection and management of data and business processes.

Optimizes the activities of field sales / medical representatives before, during, and after the sales cycle.

Offers customizable dashboards and analytics to track completeness, compliance, quality, and timeliness of the study.

Offers a pre-built DIA TMF reference model hierarchy, and allows for configurable reference models to meet the specific needs of organizations and sponsors.

Supports inspections and regulatory audits by maintaining inventory and document reports, and having pre-built compliance with all relevant regulatory guidelines.

Designates customizable user roles and limit access to certain functions in the eTMF.

Allows users to upload multiple documents at once and provides dynamic indexing options.

Manages the status of all trial documentation at all stages and flags missing documentation.

Tracks each version of a document and shows changes from each version or reupload.

Allows documents and metadata to be easily searched within the system.

Establishes study level, country level, and site level milestones and what amount of mandatory and optional documents need to be collected throughout the study lifecycle.

Allows external or remote contributors to upload documents and work collaboratively in a controlled method.

Configures review, e-signature, and approval workflows for all documentation.

Tracks submissions plans for products to report against milestones and progress. Streamlines the entire dossier lifecycle and tracks the status of all submissions.

Supports the creation of technical files and essential principles checklists.

Provides templates and tools to create all planned regulatory content for a product.

Stores all previously submitted documents for use in audits or future submissions.

Enables traceability into the entire pre- and post-market lifecycle to monitor milestones, time to completion, and updates and approvals.

Maintains up-to-date dashboards for overseeing every task, deadline, project status, and workflow.

Allows multiple users to collaborate on documents and flag errors or updates.

Tracks key deadlines for submissions, renewals, and audits, and streamlines the document retrieval process for each activity.

Fields internal team and external agency messages or tickets related to regulatory concerns, and inboxes all correspondences.