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Kipwise Reviews & Product Details

Kipwise is a smart company knowledge management tool that integrates seamlessly with Slack, Google Drive and more, so you can build up your team knowledge base super easily from your daily communication. • The most seamless knowledge management process on Slack Direct Slack sign-in, handy slash commands and Slack actions to create and search for team knowledge directly in Slack, smart Slack bot to help automate your flow. You simply don’t need to leave Slack to build up your team knowledge base. • Connect the tools you use everyday Kipwise integrates seamlessly with the tools your team already uses like Google Drive, Confluence, Chrome, so setting up is easy and you no longer have to search in multiple places just to find a file. • Content review flow To ensure your content is always accurate and up-to-date, you can set designated reviewers for your content and we will automatically remind them to review the content in pre-set intervals or when teammates created content in folders that they don’t have review rights in. • Build up knowledge base automatically through Q&A Couldn’t find something on Kipwise? Assign the question to a teammate, the Q&A will be saved to Kipwise automatically when your teammate answered. Over time, Kipwise can learn from your questions to improve search accordingly. • Smart Kipwise Bot to help automate your flow Kipwise bot can deliver the best answer from the knowledge base for your questions and save important team knowledge to Kipwise automatically.

Seller

Kipwise

Discussions

Kipwise Community

Overview by

Amanda Wong (Co-founder at Kipwise - turn everyday communications into saved team knowledge easily)

Pricing

Pricing provided by Kipwise.

Basic

$2.25

per user per month

Professional

$4.25

per user per month

View More Pricing Information

Top-Rated Alternatives

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Kipwise Media

Kipwise Demo - Create and search for saved knowledge, without leaving Slack

Turn important Slack messages into wiki docs easily using Slack Action. Handy search command to search for Kipwise Pages, and information from other integrated sources directly in Slack. Got questions with existing answers already? Provide a quick answer to your teammates with just a few clicks.

Kipwise Demo - Connect the tools you use everyday to access important info in one place

Instantly connect existing knowledge and tools so you can access important info in one place, both on Slack via our Kipwise search command or on the Kipwise web portal.

Kipwise Demo - Build up your team wiki automatically through Q&A

Couldn’t find something via Kipwise? Assign the question to a teammate, the Q&A will be saved to Kipwise automatically when your teammate answered. Your knowledge base grows automatically when your team is doing their daily job.

Kipwise Demo - Real-time collaborative web editor

So your team can edit the same page at the same time and see the changes immediately. Embed images, videos or content from integrated sources to create media-rich and visually appealing content.

Kipwise Demo - Built-in content review flow

To ensure your content is always accurate and up-to-date, you can set designated reviewers for your content and we will automatically remind them to review the content in pre-set intervals or when teammates created content in folders that they don’t have review rights in.

Kipwise Demo - All your team knowledge organized on an easy-to-search online dashboard

Pages can be organized into folders with permission control so only selected teammates can access certain folders.

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Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/6/2022

"Good software to help you share knowledge within a team"

4/5

What do you like best about Kipwise?

It's super easy to create pages dedicated to knowledge that can be edited and shared with the team. You can create like a whole system that also each department to create tabs in which they can write up some knowledge they have: processes, way of working, etc. You can use it anytime with any colleague to explain something. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

The UX/Ui is not great; It can become a real mess if you don't try to put some sort of organization from the start. As anyone can create, copy, and edit. The best is to have one dedicated person per team to create or edit, and all other users can just read and comment. Review collected by and hosted on G2.com.

Alexis G.

Onboarding Specialist

Mid-Market (51-1000 emp.)

2/15/2022

"Kipwise is a good tool to explain internal day to day processes."

3.5/5

What do you like best about Kipwise?

I greatly enjoy the article format and simplicity of the documents. It makes it very easy to follow a bulleted list of instructions and allows for greater detail to be fleshed out. I love the ability to enclose links to other articles that pertain to relative information, both internal and external. I love the slack extension. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

I don't enjoy the actual home page and how the home area presents articles. It is difficult to find articles other than the 'favorites' and 'search' functions. It is easy to have outdated articles or articles that no longer pertain to the organization's current processes. Review collected by and hosted on G2.com.

Kayley W.

Marketing Operations Strategist

Mid-Market (51-1000 emp.)

4/4/2022

"Kipwise is an excellent tool for companies that establish best practices for the tool"

4/5

What do you like best about Kipwise?

The best part of Kipwise is its documentation hosting capabilities with features that allow those documents to be segmented by category. The search bar allows for relevant articles/documents to appear, which makes it easy to find what you're looking for. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

The only downside to Kipwise is that there is a learning curve when it comes to ensuring that users are following best practices, set by the company. If these practices aren't outlined, it can feel like a free-for-all within the platform and documents aren't categorized correctly, updated regularly, or there is repeat information that shouldn't be there. Review collected by and hosted on G2.com.

Boen Q.

Onboarding Specialist

Mid-Market (51-1000 emp.)

2/15/2022

"Not intuitive and hard to search"

1/5

What do you like best about Kipwise?

I do like that you can make an article about anything and you are able to import screenshots and documents to make it easier for people to follow. I also like that anyone can create an article. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

It's really not intuitive and very hard to search. Even when you know keywords and stuff you still have to search through lots of results to potentially find the one you are looking for. Review collected by and hosted on G2.com.

Madeline S.

Client Success Manager/ Salesforce Consultant

Mid-Market (51-1000 emp.)

9/29/2021

"Great Knowledge Base Tool for Growing Companies"

4/5

What do you like best about Kipwise?

I love that Kipwise integrates with slack. This feature is one of the reasons we chose this product. The ability to look for an article and send it mid-conversation without ever leaving slack is incredibly beneficial. Using Kipwise in slack promotes using the KB and following stated SOP's rather than tribal knowledge.

I like that you can decide who can edit the articles. We allow anyone to create or edit articles which helps keep them up to date. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

I'm not too fond of Kipwise's querying abilities. It has improved over time with the addition of, "tags" but there's still some way to go. Poor querying is a barrier for newer team members who do not know all the jargon associated with different topics. A knowledge base isn't helpful if you cannot find what you're looking for. Review collected by and hosted on G2.com.

What problems is Kipwise solving and how is that benefiting you?

Kipwise allowed us to centralize all of our SOP's and FAQ's. We frequently ran into issues when there was cross-department collaboration because they had no way to view what another department's SOP's were. We were also wasting tons of time resharing frequently used documents. These documents would also get updated and reshared, allowing multiple versions of the same document to circulate, creating confusion around SOP's. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/22/2022

"Great Tool with some kinks"

4/5

What do you like best about Kipwise?

Love how folders can be used to organize. Also being able to access through slack is a game changer! Having a website to use as a knowledge base that's also easy to access it wonderful. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

Sometimes finding the right article can be very difficult. It seems like over the past couple years the search feature has gotten better but there's still room for improvement. Review collected by and hosted on G2.com.

Kate B.

Director of Marketing Operations

Mid-Market (51-1000 emp.)

2/23/2022

"Great tool if you can learn to keep it organized."

5/5

What do you like best about Kipwise?

It's basically a foldering system for all things training. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

It can become pretty messy if up keep is lacking. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

12/21/2021

"Kipwise work's great for our company"

4.5/5

What do you like best about Kipwise?

It's very easy to use. Anyone in the company can create a post or edit an existing any time. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

There isn't much I dislike. It's easy to categorize and embed videos but maybe the layout could be more visually pleasing. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

2/15/2022

"Good tool but a lot to manage/update/upkeep."

2.5/5

What do you like best about Kipwise?

User Interface is great. Easy to navigate if organized properly. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

Documents and articles become outdated very quickly. Review collected by and hosted on G2.com.

Ekaterina M.

Marketing Lead

Small-Business (50 or fewer emp.)

4/14/2021

"A perfect solution for team wiki"

5/5

What do you like best about Kipwise?

Easy to navigate with flexible folder structure. You can set reviewers for your content so that you will receive automated review reminders. They have great integration with Google Drive, so setting up is easy. I simply need to connect my Google Drive, and I can search for the previous docs that I've created on Google Drive directly on Kipwise. Review collected by and hosted on G2.com.

What do you dislike about Kipwise?

I think table formatting can be improved. However, you can work around this by embedding a Google spreadsheet instead. Review collected by and hosted on G2.com.