# Kipwise Reviews **Vendor:** Kipwise **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 3.9/5.0 **Total Reviews:** 11 ## About Kipwise Kipwise is a smart company knowledge management tool that integrates seamlessly with Slack, Google Drive and more, so you can build up your team knowledge base super easily from your daily communication. • The most seamless knowledge management process on Slack Direct Slack sign-in, handy slash commands and Slack actions to create and search for team knowledge directly in Slack, smart Slack bot to help automate your flow. You simply don’t need to leave Slack to build up your team knowledge base. • Connect the tools you use everyday Kipwise integrates seamlessly with the tools your team already uses like Google Drive, Confluence, Chrome, so setting up is easy and you no longer have to search in multiple places just to find a file. • Content review flow To ensure your content is always accurate and up-to-date, you can set designated reviewers for your content and we will automatically remind them to review the content in pre-set intervals or when teammates created content in folders that they don’t have review rights in. • Build up knowledge base automatically through Q&A Couldn’t find something on Kipwise? Assign the question to a teammate, the Q&A will be saved to Kipwise automatically when your teammate answered. Over time, Kipwise can learn from your questions to improve search accordingly. • Smart Kipwise Bot to help automate your flow Kipwise bot can deliver the best answer from the knowledge base for your questions and save important team knowledge to Kipwise automatically. ## Kipwise Reviews ### 1. Good software to help you share knowledge within a team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Kipwise?** It's super easy to create pages dedicated to knowledge that can be edited and shared with the team. You can create like a whole system that also each department to create tabs in which they can write up some knowledge they have: processes, way of working, etc. You can use it anytime with any colleague to explain something. **What do you dislike about Kipwise?** The UX/Ui is not great; It can become a real mess if you don't try to put some sort of organization from the start. As anyone can create, copy, and edit. The best is to have one dedicated person per team to create or edit, and all other users can just read and comment. **What problems is Kipwise solving and how is that benefiting you?** We wanted to be able to centralize everything in one place in terms of knowledge. We started with a document but it was too hard to use. Kipwise helped us make self-growth achievable. ### 2. Kipwise is a good tool to explain internal day to day processes. **Rating:** 3.5/5.0 stars **Reviewed by:** Alexis G. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Kipwise?** I greatly enjoy the article format and simplicity of the documents. It makes it very easy to follow a bulleted list of instructions and allows for greater detail to be fleshed out. I love the ability to enclose links to other articles that pertain to relative information, both internal and external. I love the slack extension. **What do you dislike about Kipwise?** I don't enjoy the actual home page and how the home area presents articles. It is difficult to find articles other than the 'favorites' and 'search' functions. It is easy to have outdated articles or articles that no longer pertain to the organization's current processes. **What problems is Kipwise solving and how is that benefiting you?** We are solving the need for a centralized platform to house internal knowledge and processes. It makes training efforts more productive. We are getting our team trained as quickly as possible and an easy way to access it. ### 3. Kipwise is an excellent tool for companies that establish best practices for the tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kayley W. | Marketing Operations Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about Kipwise?** The best part of Kipwise is its documentation hosting capabilities with features that allow those documents to be segmented by category. The search bar allows for relevant articles/documents to appear, which makes it easy to find what you're looking for. **What do you dislike about Kipwise?** The only downside to Kipwise is that there is a learning curve when it comes to ensuring that users are following best practices, set by the company. If these practices aren't outlined, it can feel like a free-for-all within the platform and documents aren't categorized correctly, updated regularly, or there is repeat information that shouldn't be there. **What problems is Kipwise solving and how is that benefiting you?** Kipwise has helped significantly with training. When I was a Team Director, Kipwise allowed me to ask my direct reports, "Have you searched for that in Kipwise?" so I didn't have to answer the same question multiple times from each individual. Such a time saver! ### 4. Not intuitive and hard to search **Rating:** 1.0/5.0 stars **Reviewed by:** Boen Q. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Kipwise?** I do like that you can make an article about anything and you are able to import screenshots and documents to make it easier for people to follow. I also like that anyone can create an article. **What do you dislike about Kipwise?** It's really not intuitive and very hard to search. Even when you know keywords and stuff you still have to search through lots of results to potentially find the one you are looking for. **What problems is Kipwise solving and how is that benefiting you?** We use it to have company-wide instructions on how to complete tasks. I do like the benefit that other people can edit documents so if someone leaves the company we don't have to completely rewrite the entire article. ### 5. Great Knowledge Base Tool for Growing Companies **Rating:** 4.0/5.0 stars **Reviewed by:** Madeline S. | Client Success Manager/ Salesforce Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Kipwise?** I love that Kipwise integrates with slack. This feature is one of the reasons we chose this product. The ability to look for an article and send it mid-conversation without ever leaving slack is incredibly beneficial. Using Kipwise in slack promotes using the KB and following stated SOP's rather than tribal knowledge. I like that you can decide who can edit the articles. We allow anyone to create or edit articles which helps keep them up to date. **What do you dislike about Kipwise?** I'm not too fond of Kipwise's querying abilities. It has improved over time with the addition of, "tags" but there's still some way to go. Poor querying is a barrier for newer team members who do not know all the jargon associated with different topics. A knowledge base isn't helpful if you cannot find what you're looking for. **What problems is Kipwise solving and how is that benefiting you?** Kipwise allowed us to centralize all of our SOP's and FAQ's. We frequently ran into issues when there was cross-department collaboration because they had no way to view what another department's SOP's were. We were also wasting tons of time resharing frequently used documents. These documents would also get updated and reshared, allowing multiple versions of the same document to circulate, creating confusion around SOP's. ### 6. Great Tool with some kinks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Kipwise?** Love how folders can be used to organize. Also being able to access through slack is a game changer! Having a website to use as a knowledge base that's also easy to access it wonderful. **What do you dislike about Kipwise?** Sometimes finding the right article can be very difficult. It seems like over the past couple years the search feature has gotten better but there's still room for improvement. **What problems is Kipwise solving and how is that benefiting you?** With all the knowledge floating around the company, we're able to compile it in one place. This also allows for us to point people in the direction of kipwise first rather than coming to managers about the same questions over and over. ### 7. Great tool if you can learn to keep it organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Kate B. | Director of Marketing Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Kipwise?** It's basically a foldering system for all things training. **What do you dislike about Kipwise?** It can become pretty messy if up keep is lacking. **What problems is Kipwise solving and how is that benefiting you?** It was used for our training system. We could send a training document or article rather quickly to team mates. ### 8. Kipwise work's great for our company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Kipwise?** It's very easy to use. Anyone in the company can create a post or edit an existing any time. **What do you dislike about Kipwise?** There isn't much I dislike. It's easy to categorize and embed videos but maybe the layout could be more visually pleasing. **What problems is Kipwise solving and how is that benefiting you?** No real problems other than it takes muscle memory to get people to look their first before going round-robin asking every employee until they get an answer. However generally speaking it has been a benefit and a time saver for most. ### 9. Good tool but a lot to manage/update/upkeep. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Kipwise?** User Interface is great. Easy to navigate if organized properly. **What do you dislike about Kipwise?** Documents and articles become outdated very quickly. **What problems is Kipwise solving and how is that benefiting you?** Keeping it all up to date and current with processes and procedures. ### 10. A perfect solution for team wiki **Rating:** 5.0/5.0 stars **Reviewed by:** Ekaterina M. | Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2021 **What do you like best about Kipwise?** Easy to navigate with flexible folder structure. You can set reviewers for your content so that you will receive automated review reminders. They have great integration with Google Drive, so setting up is easy. I simply need to connect my Google Drive, and I can search for the previous docs that I've created on Google Drive directly on Kipwise. **What do you dislike about Kipwise?** I think table formatting can be improved. However, you can work around this by embedding a Google spreadsheet instead. **What problems is Kipwise solving and how is that benefiting you?** We were simply using Google Docs before using Kipwise and Kipwise has definiitely helped my team to be more organized, saving us a lot of time in finding information that we need. ### 11. Easy to use, great integrations and outstanding customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy L. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Kipwise?** User-friendly and very easy to setup. The search is awesome - with their Slack integration and Chrome extension, you can easily surface information on your knowledge base directly inside Slack or via the browser extension. Also like their collaborative editing function, making it very easy to collaborate on taking notes with my teammates. Their customer support is fantastic - they respond very quickly when I have questions and are always very helpful. **What do you dislike about Kipwise?** Would love to be able to customize the user dashboard but I know it's something they are going to launch soon. **Recommendations to others considering Kipwise:** It's a great tool and I highly recommend it! **What problems is Kipwise solving and how is that benefiting you?** Wanted to share guidelines with my teammates in a more efficient way to standardize our workflows. And Kipwise have definitely helped us a lot in this area. ## Kipwise Discussions - [Security](https://www.g2.com/discussions/security-efc4271a-ce15-44f5-b692-80e88ac54e6a) - 1 comment, 1 upvote - [Subscription](https://www.g2.com/discussions/subscription-801f8e68-4795-4cf3-846b-f2b72033b58b) - 1 comment, 1 upvote - [Databases location](https://www.g2.com/discussions/databases-location) - 1 comment, 1 upvote - [View Kipwise pricing details and edition comparison](https://www.g2.com/products/kipwise/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+05%3A45%3A36+-0500&secure%5Bsession_id%5D=5aa31caf-89a4-4d0b-8be4-358ebc269d58&secure%5Btoken%5D=c2b446aee6f94775031405e0d1f916a12b6789b686fe0c10105642d2675c1a73&format=llm_user) ## Kipwise Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Security** - Verification - Role-Based Permission - Public vs Private **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Communication** - Tagging - Upload - Comments ## Top Kipwise Alternatives - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,254 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (10,743 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - 4.1/5.0 (4,227 reviews)