--- title: KEI CRM Reviews meta_title: 'KEI CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how KEI CRM works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 4 scale: '5' date_modified: '2026-06-30' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # KEI CRM Reviews **Vendor:** Keiware Applications **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.9/5.0 **Total Reviews:** 4 ## About KEI CRM KEI CRM takes existing customer data (contact information, email, financial and more) and leverages it to improve marketing efforts by compiling the target market into a manageable resource for direct communications to the right person, or prospective customer. Users will improve customer communications because the auto messaging feature lets them know the minute users have received a message from them. The Document Management (an integral part of our KEI CRM system) matches messages to customer files by date, no more hunting for paper files. When users are ready to respond, all the customer's data is right in front of them. ## KEI CRM Pros & Cons **What users dislike:** - Users face challenges with **filter issues** when managing large customer sets in KEI CRM, limiting its effectiveness. (1 reviews) - Users face challenges with **limited lead management capabilities** , hindering the ability to manage larger customer bases effectively. (1 reviews) - Users find the **missing features** in KEI CRM hinder effective management of large customer bases and marketing automation. (1 reviews) ## KEI CRM Reviews ### 1. Best solution for Small sets of Customers **Rating:** 4.5/5.0 stars **Reviewed by:** Jai S. | Manager Key Accounts-International Business, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about KEI CRM?** KEI ARM is a good solution when you are dealing with small sets of customers. We need to enter some details about the customer, and then this CRM shows its magic. **What do you dislike about KEI CRM?** 1. We cannot deal with large sets of distributors/ customers using this software. 2. It doesn't offer the option of automation of marketing. 3. It doesn't have a connection with SMM. **What problems is KEI CRM solving and how is that benefiting you?** We are using KEI CRM to manage some sets of customers who purchase our Industrial grade products. It is B2B, and the number of customers is less, but it requires lots of strategic planning. ### 2. Support management and all adhoc works **Rating:** 2.5/5.0 stars **Reviewed by:** Priyanshi S. | Lead Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about KEI CRM?** Invoice and support it also provide some additional features like contact management **What do you dislike about KEI CRM?** Nothing which i dont like just easy and simple to integrate **What problems is KEI CRM solving and how is that benefiting you?** Billing issue and easy pricing manuals for small scale industry which is most useful feature also provide good tech support ### 3. Absolutely Amazing CRM Software for Marketing & Client Communication **Rating:** 3.5/5.0 stars **Reviewed by:** Neel r. | m, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about KEI CRM?** The best thing about KEI CRM is the ease of use; for a new person, it has excellent training tutorials & live webinars to learn how to use this CRM. For marketing person, it does help & simplify existing customer data like contact information, email, financial, etc. It can be easily accessed via mobile version & is very helpful in email marketing , Contact Management, etc. **What do you dislike about KEI CRM?** Price is on a little high side. Also, at times there is some lag in integrating all the information at one place. **Recommendations to others considering KEI CRM:** If you work in the sales & marketing domain & have difficulty in having all the client communication, notes in one place, you should try KEI CRM as it's easy to use, helps you to maintain everything in a single location, a great way to do email marketing to reach out to right prospect at the right time. Very effective & efficient CRM. **What problems is KEI CRM solving and how is that benefiting you?** It's a great tool for Email marketing & managing communication with the client at the same place. You don't need to use a system; it can work seamlessly on mobile version. Helps in automated Email marketing campaigns, recording every detail in one place and having an integrated chat as well. ### 4. Your marketing partner KEI crm **Rating:** 5.0/5.0 stars **Reviewed by:** Kailash K. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about KEI CRM?** Email marketing and contact management are most likely features of the KEI CRM **What do you dislike about KEI CRM?** Till now I haven't found anything dislike init. **Recommendations to others considering KEI CRM:** Strongly recommend this for small companies who are looking for economics solution for their customer relationship management. **What problems is KEI CRM solving and how is that benefiting you?** Customer relationship management and contact accessing is the main issue with my organization which is got resolved with the help of KEI CRM ## KEI CRM Discussions - [What is KEI CRM used for?](https://www.g2.com/discussions/what-is-kei-crm-used-for) - [View KEI CRM pricing details and edition comparison](https://www.g2.com/products/kei-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-05+09%3A33%3A24+-0500&secure%5Bsession_id%5D=73e30cc1-6a2c-4e35-9c15-b454a4e3990d&secure%5Btoken%5D=16cde56709c98822f1fee8f92e152b16bc4ca066333424f71814064b7d2be82b&format=llm_user) ## KEI CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top KEI CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,652 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,165 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,253 reviews)