Juphy Reviews & Product Details

The best thing about Juphy is that the tool is very well-built and well-maintained. The support team is proactive, and they listen to every feedback. The overall interface is very clean, which is a very essential thing, because we are ultimately using a Social Inbox to unclutter our customer support tasks. Review collected by and hosted on G2.com.

Now-a-days, every tool that handles customer support messages/comments etc., should have some form of CRM feature to identify customers, and/or track their relationships with the product/services we are offering. But, unfortunately Juphy lacks this feature. Review collected by and hosted on G2.com.

Clean Simple User interface, Tags are easy to use and label, quick to respond to the messages, Could manage multiple brands at ease. the filtering option is good, they have a clean report option, If you like to keep things organized, juphy could help you here. Review collected by and hosted on G2.com.

Lack of mobile app, more social platform support is needed, as of now, it lacks the ticketing option. Ticketing plays a vital role in any support SAAS app, I believe Juphy would develop that option soon. Updates are slightly slow, it could be improved. Review collected by and hosted on G2.com.

It's like FreshDesk but with extended functionalities and benefits Review collected by and hosted on G2.com.

No mobile app. This is something very important for us because we are constantly on the move and having a mobile app will allow us to respond to customer comments and feedback much faster. Review collected by and hosted on G2.com.

Unlike some of its competitors, it's focused on one thing and does it well. As a freelancer I need to quickly be aware when someone has posted on a social media account. I used to achieve this by running multiple social media instances using programmes like Station, and while it worked it wasn't very efficient, plus I was always concerned that I'd miss posts. With Juphy everything is consolidated, so I can see exactly what posts I need to respond to and can now do so much more promptly. As a one man business I'm very glad I stumbled onto Juphy and I’m looking forward to seeing what the future holds for them. Review collected by and hosted on G2.com.

Juphy works well, but you need to be aware it's a web app. I asked the Juphy team and they said they are going to be bringing out a desktop app but this hasn't happened (yet) for Windows, but they do have a Mac app in beta. If they can get an app out it would be a big deal and save me having yet another tab open. Review collected by and hosted on G2.com.

I highly recommend Juphy, it is a huge timesaver and it saves a lot of mental effort where you can be easily on top of everything going on in all of your channels. Review collected by and hosted on G2.com.

There is nothing that I dislike so far in Juphy. Review collected by and hosted on G2.com.

Juphy helps me a lot to manage my support, centralizing everything in one place. Review collected by and hosted on G2.com.

The Brazilian Portuguese interface language is missing. Review collected by and hosted on G2.com.

I like that they do YouTube comments. Currently YouTube doesn't have a way to allow a team member to answer comments without you giving them full access to your account and videos. Review collected by and hosted on G2.com.

They're still waiting on Instagram APIs to be released so that they can do IG DMs Review collected by and hosted on G2.com.

An innovative way to interact with social interactions in one place and keep your customers happy. Delivered by a team that is always available and provide excellent support, the development team listens to customers and adding more features. A must buy if you want an unified inbox solution with clean UI, and multiple accounts connected without having to jump from one account to the other. Review collected by and hosted on G2.com.

Missing some channels such as LinkedIn, I know it is in the works at the moment, and I am looking forward for it. Review collected by and hosted on G2.com.

I love that Juphy supports the option to run multiple businesses from one account. Review collected by and hosted on G2.com.

I dislike that there isn't an option for a gmail integration at this point. (fingers crossed, will have that option soon) Review collected by and hosted on G2.com.

Juphy is a great tool when you need to tie many channels together in one place. If your main focus is on the most popular social media channels such as Facebook, Instagram, Twitter, and YouTube, then you're pretty much covered.

Another thing I like about Juphy is that their team is quite active especially in the development area. Users are allowed to request, discuss, and votes for features they want, and Juphy actually listens and delivers what people really wants. Review collected by and hosted on G2.com.

Juphy is quite new and not as developed as its competitors. They are still missing some channels such as LinkedIn, Line Official Account, and Microsoft 365/Outlook integrations.

Their mobile app just came out couple weeks ago. It is usable (quite similar to dekstop web app) but there are still room for improvements. I would also like to see at least equivalent features for the different versions. Review collected by and hosted on G2.com.