---
title: Juphy Reviews
meta_title: 'Juphy Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 93 reviews by the users' company size, role or industry to
  find out how Juphy works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 93
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Juphy Reviews
**Vendor:** Juphy  
**Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 93
## About Juphy
All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfaction management process by bringing all the real-time social messages into one place. With a single click, quickly respond to all comments, direct messages, ads comments, and reviews through Juphy's dashboard. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data.




## Juphy Reviews
  ### 1. customer support via socials

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 13, 2024

**What do you like best about Juphy?**

it was easy and good to have all socials in one place

**What do you dislike about Juphy?**

it was difficult when twitter was removed and they migrated to zendesk

**What problems is Juphy solving and how is that benefiting you?**

answering multiple channels, twitter, instagram etc all in one place

  ### 2. It works, but definitely needs more polish

**Rating:** 3.0/5.0 stars

**Reviewed by:** Ted  E. | O, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2020

**What do you like best about Juphy?**

1. They are super active in developing the app. 
2. The automations, assigning messages to right people and tags works and those are things that some similar unified inbox tools are finding difficult to do, hence I switched to using Juphy

**What do you dislike about Juphy?**

1. UI/UX
2. Slow / unorganized developments 
3. No instagram messages 
4. Unorganized canned responses

**Recommendations to others considering Juphy:**

Try and stay if it works for you

**What problems is Juphy solving and how is that benefiting you?**

Saves me time from changin apps just to respond to customer messages

**Official Response from Cem Bingöl:**

> Hello Ted, 

Thank you for the review. We might be slow on development however it's not unorganized. We're trying to be transparent as possible when sorting the feature requests. UI/UX is a very personal matter. If you send us your feedback about it, it'll be very helpful. We actually support Instagram DMs. We released DMs as soon as Facebook allowed us to do so. You can always contact us at support@juphy.com

Best,
Cem


## Juphy Discussions
  - [What is Juphy used for?](https://www.g2.com/discussions/what-is-juphy-used-for) - 1 comment

- [View Juphy pricing details and edition comparison](https://www.g2.com/products/juphy/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A08%3A17+-0500&secure%5Bsession_id%5D=2830cb92-b2d2-45e0-afe4-384b28f424c9&secure%5Btoken%5D=a0cc6d12fd44a93f56610a95a493ae048a9a41c9b21c65d9002388b728d561f5&format=llm_user)

## Juphy Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Process**
- Mentions
- Tickets
- Macros

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Insight**
- Reporting
- Help Desk

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