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# JivoChat vs tawk.to Comparison - What are their main differences?

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JivoChattawk.to[+ Add Product](#)

Reviews

**JivoChat** [

4.6/5(51)

](https://www.g2.com/products/jivochat/reviews#reviews)

**tawk.to** [

4.5/5(203)

](https://www.g2.com/products/tawk-to/reviews#reviews)

Pricing

**JivoChat**
No pricing available

**tawk.to**
Free Trial

**Free** Per Month · Free

**Pricing Insights**
from reviews

Time to Implement

**JivoChat**
Not enough reviews yet

**tawk.to**
1 month

Based on 46 responses

Return on Investment

**JivoChat**
Not enough reviews yet

**tawk.to**
6 months

Based on 34 responses

Perceived Cost

**JivoChat**
$$$$$

**tawk.to**
$$$$$

Average Discount

**JivoChat**
Not enough reviews yet

**tawk.to**
21%

 ![JivoChat](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a63bb29e6bab0c60414a7b281c2a05b3/jivochat.png "JivoChat")

 ![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")

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Pros & Cons

**JivoChat**
Not enough data

**tawk.to**
[
Ease of Use (6)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683139&qs=pros-and-cons#reviews)[
Easy Setup (3)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=2291744&qs=pros-and-cons#reviews)[
Chatbot Issues (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683408&qs=pros-and-cons#reviews)[
Limitations (2)
](https://www.g2.com/products/tawk-to/reviews?filters%5Bsentiment_snippet%5D=1683498&qs=pros-and-cons#reviews)

Integrations

**JivoChat**
Not enough data

**tawk.to**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_db4c97d6a091779bee99b5765660281e/zapier.png "Product Avatar Image")

Zapier

](https://www.g2.com/products/zapier/reviews)[
View all
](https://www.g2.com/products/tawk-to/integrations)

Screenshots

**JivoChat**
No screenshot available

**tawk.to**
 ![tawk.to screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/40346/screenshot-2.png)

Ratings

Meets Requirements

**JivoChat**

9.3

9.339

**tawk.to**

9.1

9.1175

Ease of Use

**JivoChat**

9.6

9.640

**tawk.to**

9.0

9.0175

Ease of Setup

**JivoChat**

9.5

9.529

**tawk.to**

9.0

9.090

Ease of Admin

**JivoChat**

9.5

9.529

**tawk.to**

9.0

9.078

Quality of Support

**JivoChat**

8.9

8.941

**tawk.to**

8.4

8.4142

Has the product been a good partner in doing business?

**JivoChat**

9.1

9.129

**tawk.to**

8.9

8.967

Product Direction (% positive)

**JivoChat**

8.8

8.840

**tawk.to**

8.9

8.9168

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

9.0

40

8.1

156

Generative AI

AI Text Generation

Not enough data

6.8(won by default)

12

AI Text Summarization

Not enough data

5.9(won by default)

9

AI Text-to-Speech

Not enough data

5.7(won by default)

9

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.6(won by 0.4)

39

|

Verified

9.2

140

|

Verified

Notifications

9.2(won by 0.3)

39

|

Verified

8.9

139

|

Verified

Targeted Emails

9.4(won by 1.5)

36

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

99

|

Verified

In-App Messaging

9.3(won by 0.4)

38

|

Verified

8.9

116

|

Verified

Co-Browsing

7.4

7

8.3(won by 0.9)

40

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

9.3(won by 0.8)

39

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.5

123

|

Verified

Conversation Archiving

9.5(won by 0.7)

38

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.8

124

|

Verified

Lead Development

8.8(won by 0.4)

36

|

Verified

8.4

112

Knowledge Base

8.2

38

8.6(won by 0.4)

117

|

Verified

Team Inbox 

9.2(won by 0.5)

37

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.7

109

|

Verified

Customer Profiles

9.3(won by 1.0)

38

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

110

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Customization

Not enough data

Not enough data

Control

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Menu bars

Not enough data

Not enough data

Drip sequences

Not enough data

Not enough data

Platform

Live chat

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

A/B testing

Not enough data

Not enough data

Role-based access

Not enough data

Not enough data

Collection of information

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![JivoChat](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a63bb29e6bab0c60414a7b281c2a05b3/jivochat.png "JivoChat")](https://www.g2.com/products/jivochat/reviews)

JivoChat

Small-Business(50 or fewer emp.)

34.0%

Mid-Market(51-1000 emp.)

66.0%

Enterprise(\> 1000 emp.)

0%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)

tawk.to

Small-Business(50 or fewer emp.)

73.5%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

4.6%

Small-Business

(50 or fewer emp.)

34.0%

73.5%

Mid-Market

(51-1000 emp.)

66.0%

21.9%

Enterprise

(\> 1000 emp.)

0%

4.6%

Reviewers' Industry

[![JivoChat](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_a63bb29e6bab0c60414a7b281c2a05b3/jivochat.png "JivoChat")](https://www.g2.com/products/jivochat/reviews)
JivoChat

Information Technology and Services

42.6%

Computer & Network Security

10.6%

Oil & Energy

6.4%

Retail

4.3%

Marketing and Advertising

4.3%

Other

31.9%

[![tawk.to](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6ed2d77695b366716566a1c359273048/tawk-to.png "tawk.to")](https://www.g2.com/products/tawk-to/reviews)
tawk.to

Information Technology and Services

12.3%

Computer Software

11.3%

Marketing and Advertising

8.7%

Internet

5.1%

Education Management

4.1%

Other

58.5%

FAQs

## JivoChat vs tawk.to FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between tawk.to vs JivoChat?

JivoChat stands out for higher reviewer satisfaction on setup, support, and ease of use, while tawk.to is more widely reviewed and noted for its ease of use and affordability.

| [tawk.to](https://www.g2.com/products/tawk-to/reviews) | [JivoChat](https://www.g2.com/products/jivochat/reviews) |
| --- | --- |
| 4.5/5 (203 reviews) | 4.6/5 (51 reviews) |
| Small-Business | Small-Business |
| 9.0 | 9.5 |
| 8.4 | 8.9 |
| Ease of Use (6 all-time mentions) | — |

### How do the pricing models of tawk.to and JivoChat compare?

Reviewers consider tawk.to the stronger value, with higher satisfaction on price and affordability themes.

- **tawk.to:** In recent reviews, many highlight tawk.to as affordable and cost-effective, with 2 all-time mentions of affordability.
- **JivoChat:** Reviewers note that JivoChat's per-agent seat licenses can be expensive to scale, but some appreciate its value for features.
- **Switching reasons:** Several reviewers mention choosing tawk.to for its robust free plan and lower cost compared to paid alternatives.

### What are the best alternatives to tawk.to and JivoChat?

The top 3 alternatives to tawk.to and JivoChat are Tidio, Zendesk for Customer Service, and Fin.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [tawk.to](https://www.g2.com/products/tawk-to/reviews) | 4.5/5 (203) | Small-Business | In recent reviews, many highlight its affordability and robust free plan. | Ease of Use (6 all-time mentions) |
| [JivoChat](https://www.g2.com/products/jivochat/reviews) | 4.6/5 (51) | Small-Business | Reviewers note value for features but mention per-agent pricing can be expensive. | Easy to use and integrates multiple channels |
| [Tidio](https://www.g2.com/products/tidio/reviews) | 4.6/5 (1959) | Small-Business | — | — |
| [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7034) | Mid-Market | — | — |
| [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3901) | Small-Business | — | — |

### Which Live Chat features should I prioritize when comparing tawk.to and JivoChat?

Buyers should prioritize Customization, Ease of Setup, Quality of Support, and Affordability when comparing tawk.to and JivoChat.

- **Customization:** Customization is the most frequently mentioned feature across both products; tawk.to has 1 all-time mention of limited customization.
- **Ease of Setup:** tawk.to scores 9.0 and JivoChat scores 9.5 on Ease of Setup.
- **Quality of Support:** tawk.to scores 8.4 and JivoChat scores 8.9 on Quality of Support.
- **Affordability:** tawk.to is cited for affordability in 2 all-time mentions; JivoChat reviewers note per-agent pricing can be expensive.

### What are the pros and cons of tawk.to vs JivoChat?

tawk.to's headline strength is affordability and ease of use, while JivoChat is praised for ease of use and multichannel integration.

- **tawk.to strengths:** Ease of Use (6 all-time mentions), Easy Setup (3), Affordable (2), Features (2), Simple (2), Easy Communication, Easy Integrations, Helpful, Integrations, Interface Ease, Intuitive, Messaging Features.
- **tawk.to trade-offs:** Chatbot Issues (2), Limitations (2), Limited Features (2), Expensive, Inadequate Reporting, Limited Customization, Not Intuitive, Quality Issues.
- **JivoChat strengths:** Reviewers highlight ease of use, multichannel integration, and efficient setup.
- **JivoChat trade-offs:** Some reviewers mention per-agent pricing as expensive and note occasional support delays or technical issues.

### Is tawk.to or JivoChat better for small businesses?

tawk.to is the better fit for small businesses, with a larger small-business segment and strong affordability sentiment.

- **tawk.to:** Largest segment is Small-Business; reviewers consistently highlight its affordability and robust free plan as ideal for small teams.
- **JivoChat:** Largest segment is Small-Business; reviewers appreciate its multichannel features but note that per-agent pricing can be a barrier for small teams.

### Which Live Chat platform has better integrations?

Reviewers favor tawk.to for integrations, with more frequent mentions of integration capabilities.

- **tawk.to:** Integrations are cited in recent reviews, with 1 all-time mention of easy integrations and compatibility with various platforms.
- **JivoChat:** Reviewers mention integration with social media channels and CRMs, but no all-time mention count is supplied.

### How do tawk.to and JivoChat compare on customer support?

JivoChat holds a slight advantage in Quality of Support, with a 0.5-point higher score than tawk.to.

- **tawk.to:** Reviewers describe support as generally responsive, but some mention inconsistent experiences and limited customization support.
- **JivoChat:** Reviewers highlight efficient and helpful support, though a few note occasional delays or lack of 24/7 availability.

### Which is easier to implement, tawk.to or JivoChat?

JivoChat scores higher on Ease of Setup, with a 0.5-point advantage over tawk.to, indicating a smoother implementation experience.

- **tawk.to:** Reviewers frequently mention quick and easy setup, though some note the dashboard can feel cluttered during high chat volume.
- **JivoChat:** Reviewers consistently describe setup as straightforward and efficient, with a 9.5 Ease of Setup score.

### Which product has better Customization?

Customization is the most frequently mentioned feature, with tawk.to receiving both positive and negative feedback on customization options.

- **tawk.to:** Customization is cited as a strength in recent reviews, but also as a limitation in 1 all-time mention; Ease of Use score is 9.0.
- **JivoChat:** Reviewers note ease of use and some customization capabilities, with a 9.6 Ease of Use score, but no all-time mention count for customization.

Alternatives

**JivoChat Alternatives**

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

[
LiveChat
](/products/livechat/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

**tawk.to Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio")

[
Tidio
](/products/tidio/reviews)

 ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift")

[
Drift
](/products/drift/reviews)

## JivoChat vs tawk.to

When assessing the two solutions, reviewers found JivoChat easier to use, set up, and administer. Reviewers also preferred doing business with JivoChat overall.

- Reviewers felt that JivoChat meets the needs of their business better than tawk.to.
- When comparing quality of ongoing product support, reviewers felt that JivoChat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of tawk.to over JivoChat.