--- title: JivoChat Reviews meta_title: 'JivoChat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 51 reviews by the users' company size, role or industry to find out how JivoChat works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 51 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # JivoChat Reviews **Vendor:** JivoChat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.6/5.0 **Total Reviews:** 51 ## About JivoChat JivoChat is an all-in-one business messenger designed to enhance customer communication by integrating multiple channels into a single platform. It enables businesses to engage with clients through live chat, social media, messengers, and phone calls, ensuring seamless and efficient interactions. Key Features and Functionality: - Omnichannel Support: Consolidates various communication channels, including WhatsApp, Instagram, Facebook, Telegram, email, and Apple Business Chat, allowing businesses to interact with customers on their preferred platforms. - Live Chat for Websites and Mobile Apps: Provides customizable chat widgets for both web and mobile platforms, facilitating real-time engagement with website visitors and app users. - Chatbots and AI Integration: Utilizes AI-powered chatbots to handle standard inquiries, automate responses, and operate 24/7, thereby reducing the workload on human agents. - Proactive Engagement Tools: Features proactive chat invitations, pre-chat buttons, and real-time visitor monitoring to initiate conversations and boost conversion rates. - CRM Integration: Offers built-in CRM capabilities and integrates with existing CRM systems, enabling efficient management of customer interactions and data. - Telephony and Video Calls: Supports voice calls, video calls, and callback features, providing versatile communication options to meet diverse customer needs. Primary Value and Solutions Provided: JivoChat addresses the challenge of fragmented customer communication by unifying various channels into a single interface, enhancing response times and customer satisfaction. Its AI-driven automation and chatbot features allow businesses to handle a high volume of inquiries efficiently, reducing operational costs. The platform's proactive engagement tools and real-time monitoring capabilities help in capturing leads and increasing conversion rates. By integrating with existing CRM systems and offering comprehensive analytics, JivoChat empowers businesses to streamline their customer service processes and build stronger relationships with their clients. ## JivoChat Reviews ### 1. The features doesn't work even after reporting the problem several times over the last 2 years **Rating:** 1.0/5.0 stars **Reviewed by:** Adnan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2024 **What do you like best about JivoChat?** Easy app. I guess the everyone can use it for basic features, but if you want more from the functions, there is always problem. **What do you dislike about JivoChat?** There is a lot of the functions, but they are not working. For example the Mandatory to listen for telephony channel is not working at all. The customer support not even reply to our account... Very bad quality of technical support. **What problems is JivoChat solving and how is that benefiting you?** Jivochat is multichannel so we can keep the contact customers from one channel. Basically we use it only, because we used to use it from start. ### 2. Useless software **Rating:** 0.0/5.0 stars **Reviewed by:** Karsten K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2019 **What do you like best about JivoChat?** User interface is nice, call back functionality would be nice if it would work **What do you dislike about JivoChat?** Useless software - offers a call back functionality but the field the client can use to enter his phone number is in lots of countries to short. Client will not get an error message but connection fails. - customer service is promising a lot but never finally solving any problem or even replying to tickets. It is a black box. - chats should be delivered by email as important informations about the chat (like the URL the client visited or the source of the client) is not included in the chat archive. In 40% of the cases the emails are not sent by the Jivochat system. - If one is signed in on two devices, like desktop and mobile, and you sign out the status is changing on both devices, showing you are offline. As it should be. But still clients see you online and message are delivered. Status is automatically switchin back to online. - If you are signed in on a mobile device and one tries to accept an incoming chat, it often takes 2-3 minutes until one can answer the clients request. With this time delay a client is often gone from the chat. **Recommendations to others considering JivoChat:** Do not use it **What problems is JivoChat solving and how is that benefiting you?** initially it was a easy to use chat software, with more and new functionalities more and more bugs came up. and they have been never sorted even if they have been reported several times over a longer period of time ## JivoChat Discussions - [Is JivoChat legit?](https://www.g2.com/discussions/is-jivochat-legit) - 2 comments, 1 upvote - [View JivoChat pricing details and edition comparison](https://www.g2.com/products/jivochat/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+11%3A53%3A00+-0500&secure%5Bsession_id%5D=3043fcac-4fb5-404e-b5b1-ba3dc265272a&secure%5Btoken%5D=9a00624b31d25be16413571aeb5ad4ee333e6db12c4cc28f2adda3a5fb904c23&format=llm_user) ## JivoChat Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation ## Top JivoChat Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [tawk.to](https://www.g2.com/products/tawk-to/reviews) - 4.5/5.0 (197 reviews)