--- title: isolved Reviews meta_title: 'isolved Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1327 reviews by the users' company size, role or industry to find out how isolved works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 1327 scale: '5' date_modified: '2026-10-07' parent_category: name: HR url: https://www.g2.com/categories/hr ---

isolved Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the exceptional customer support of iSolved, appreciating the helpful assistance throughout payroll processes. (318 mentions)
Users appreciate the easy access to help and assistance provided by Isolved, enhancing overall satisfaction and experience. (307 mentions)
Users appreciate the ease of use of isolved, enhanced by excellent customer service and helpful features. (252 mentions)
Users appreciate the intuitive user interface of iSolved that simplifies payroll management and enhances the overall experience. (136 mentions)
Users value the quick response time of isolved, which enhances support and resolves issues effectively. (126 mentions)
Users express frustration with poor customer support from isolved, facing inefficient response times and unresolved inquiries. (133 mentions)
Users find isolved's interface not intuitive, leading to significant challenges in navigating basic features and functionality. (98 mentions)
Users find the limited features of isolved frustrating, feeling that basic functionalities need significant improvement. (68 mentions)
Users find isolved not user-friendly, facing navigation issues, inefficient support, and complex integration challenges. (57 mentions)
Users express frustration over the limited customization options in isolved, especially regarding its outdated interface and reporting. (51 mentions)

5 Pros or Advantages of isolved

5 Cons or Disadvantages of isolved

Felicia C.
FC
Felicia C.
"Effective Compliance Tracking, Needs Payroll Optimization"
4/5
What do you like best about isolved?

I appreciate isolved for its robust compliance tracking feature. This functionality is essential in helping our company keep up with important documents, ensuring we remain compliant with various laws and regulations. This gives us peace of mind and confidence that we are always adhering to regulatory standards. I also value the diverse solutions isolved offers, including Payroll, Recruiting, Onboarding, and HRIS, which collectively streamline our HR operations. Review collected by and hosted on G2.com.

What do you dislike about isolved?

I am frustrated with the managed payroll in isolved. We have had multiple off-cycle payroll runs due to errors and overpayments to staff, which disrupts operations and can lead to financial inaccuracies. This aspect of the service could definitely be improved to enhance the overall efficiency and reliability of the platform. Review collected by and hosted on G2.com.

ANGELA B.
AB
ANGELA B.
Admin
Mid-Market (51-1000 emp.)
"Streamlined Payroll and HR with Room for Reporting Enhancement"
5/5
What do you like best about isolved?

I like that isolved is an all-in-one platform that brings payroll, HR, and timekeeping together in one system. This integration makes reporting and compliance more efficient. I also appreciate the improvement in timekeeping and reduction in manual processing and errors. The system provided employee self-service access to pay and tax information, which was very helpful. Lastly, the initial setup was simple for everyone. Review collected by and hosted on G2.com.

What do you dislike about isolved?

I found the reporting customization to be limited. Exporting custom reports could be improved by offering more formats, fewer restrictions, and a more streamlined export process. Review collected by and hosted on G2.com.

Response from Natalie Nowak of isolved

We're glad to hear that you are enjoying the all-in-one platform and the improvements in timekeeping and reduction in manual processing and errors. We appreciate your feedback on the reporting customization and exporting custom reports. We are constantly working to enhance our system and will take your suggestions into consideration for future improvements.

NB
Nikki B.
Controller
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy Punch Adjustments, but Vacation Tracking Isn’t User-Friendly"
1.5/5
What do you like best about isolved?

I liked how easy it was to adjust a employees punch in or out. Review collected by and hosted on G2.com.

What do you dislike about isolved?

Not user friendly for vacation tracking. Review collected by and hosted on G2.com.

Howard Johnson K.
HK
Howard Johnson K.
Manager
Small-Business (50 or fewer emp.)
"A Reliable All-in-One HR Solution"
5/5
What do you like best about isolved?

"What I like best about isolved is how it streamlines multiple HR functions into one plat form payroll, time tracking, benefits, and employee management all in one place. It saves time, reduces errors, and improves the overall employee experience Review collected by and hosted on G2.com.

What do you dislike about isolved?

So far, I haven't found anything I dislike about isolved. It's been reliable and effective for my needs. Review collected by and hosted on G2.com.

Alma S.
AS
Alma S.
Accounting/HR Manager
Mid-Market (51-1000 emp.)
"Isolved Payroll and HR"
3.5/5
What do you like best about isolved?

They are up to date with the new OBBB requirements for OT. They respond quickly when running payroll glitches occur. Review collected by and hosted on G2.com.

What do you dislike about isolved?

Timekeeping. Too rigid and timeclocks actually did not work in our building. Also, when they offer to help us see what we can do to take advantage of options they send a sales person who doesn't know the actual functionality. Review collected by and hosted on G2.com.

Ky T.
KT
Ky T.
HR Manager
Mid-Market (51-1000 emp.)
"Open Enrollment 2026"
5/5
What do you like best about isolved?

We use Isolved for everything in our company so I am very familiar with the platform. I also like the fact that I have always been able to reach someone when I need help. Review collected by and hosted on G2.com.

What do you dislike about isolved?

Too many platforms; FSA, COBRA, Proscreening, Payroll, ACA, Payment, etc. A lot of passwords and different platforms to learn. Review collected by and hosted on G2.com.

VC
Victoria C.
HR Manager
Mid-Market (51-1000 emp.)
"Prehistoric Feel and No Mobile App Made It Hard to Use"
1.5/5
What do you like best about isolved?

I liked that when I approved pay changes or job changes, the update showed on the screen right away. The downside was that sometimes it was hard to tell whether I had moved too quickly while approving those changes. I also really enjoyed how fast their response rate was. Review collected by and hosted on G2.com.

What do you dislike about isolved?

It felt very prehistoric compared to other HCMs. The lack of a mobile/app option ultimately turned us away. The web-based app just wasn’t functional for us. Review collected by and hosted on G2.com.

Hayley R.
HR
Hayley R.
"Centralized Payroll Solution with Room for UX Improvement"
2.5/5
What do you like best about isolved?

I rely on isolved for onboarding and payroll as a manager. It provides a centralized area for keeping employee records and makes payroll smoother. I appreciate the ability to easily pay employees, handle issues that would otherwise take time to resolve, and offer portals for caregivers to see pay. I also like that it calculates overtime hours and addresses banking issues. The initial setup of isolved was easy. Review collected by and hosted on G2.com.

What do you dislike about isolved?

I think their self service portal is too difficult for most of my employees to use Review collected by and hosted on G2.com.

Response from Natalie Nowak of isolved

We're glad to hear that isolved has been helpful for your onboarding and payroll needs. We appreciate your feedback about the self-service portal and will take it into consideration for future improvements.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"User-Friendly ATS with Excellent Support, But Lacks Interview Management"
3.5/5
What do you like best about isolved?

The functionality is pretty easy once you learn how to use the system. It walks you through the sourcing process from requisition to approvals to job posting to background check/drug screen. I also like being able to create screening questions, which serve as an initial interview within the system.

I've also been super appreciative of the great customer support whenever I have a question or issue. We use it as a stand-alone tool (not integrated with our HCM), which works fine for now; but we're moving to a new HCM with and ATS, so we'll discontinue using isolved once we're up and running with that. Review collected by and hosted on G2.com.

What do you dislike about isolved?

I really wish it had interview management functionality. It feels incomplete as an ATS without a way to create interview questions and score them. This is a major missing piece. I also wish it generated offer letters. (If it does, I haven't found how to do that.) Review collected by and hosted on G2.com.

DH
Dorothy H.
Human Resources Director
"A Revolutionary All-in-One HR Platform"
5/5
What do you like best about isolved?

I love how user-friendly isolved is, making it easy for me to manage tasks effectively. Everything being in one place simplifies my workflow and enhances efficiency, as I don't have to switch between multiple platforms. This integration is seamless and highly beneficial for daily operations. Additionally, isolved has proven to be a great investment for our organization, greatly supporting our payroll, onboarding, compliance, and rewards management. It has received positive feedback for being superior to the previous platform our team used. With its extensive capabilities and ease of use, I am confident in my decision to rate it a perfect 10 for recommendation to friends and colleagues. Review collected by and hosted on G2.com.

What do you dislike about isolved?

Nothing Isolved works great. Review collected by and hosted on G2.com.

Response from Natalie Nowak of isolved

We're thrilled to hear that you find isolved user-friendly and beneficial for your organization's operations. Thank you for sharing your positive experience!