--- title: Merchant Central by NMI Reviews meta_title: 'Merchant Central by NMI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 100 reviews by the users' company size, role or industry to find out how Merchant Central by NMI works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 100 scale: '5' date_modified: '2026-06-22' parent_category: name: Financial Services url: https://www.g2.com/categories/financial-services --- # Merchant Central by NMI Reviews **Vendor:** NMI **Category:** [Financial Services CRM Software](https://www.g2.com/categories/financial-services-crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 100 ## About Merchant Central by NMI NMI Merchant Central Payments CRM helps banks, ISOs, and payment providers manage and grow merchant portfolios while navigating the complexities of risk management and compliance. Merchant Central offers a comprehensive set of tools to streamline the merchant lifecycle—from lead acquisition and underwriting to onboarding, monitoring, risk assessment and ongoing support. It falls within the financial services CRM category, serving organizations that require operational efficiency, compliance oversight, and scalable infrastructure to support high volumes of merchant activity. Merchant Central is designed for institutions managing complex portfolios and agent channels, as well as software providers embedding payments into their platforms. It enables teams to reduce manual work, eliminate fragmented processes, and improve merchant satisfaction across every stage of the relationship. Core components of Merchant Central include: A modular portfolio management hub that automates onboarding, residuals tracking, and reporting, while integrating seamlessly with existing CRMs or operating as a standalone solution. ScanX – A powerful risk assessment engine that streamlines merchant underwriting through automated data collection for Know Your Customer (KYC), Know Your Business (KYB), and Anti-Money Laundering (AML) compliance. MonitorX – A continuous compliance and monitoring tool that enables real-time oversight of merchant risk and regulatory adherence across the entire portfolio. White-label configuration – Allows banks and ISOs to offer branded experiences across onboarding, reporting, and account management. Scalable automation – Supports high-volume portfolios while reducing manual effort and minimizing “not in good order” (NIGO) applications. Merchant Central modernizes merchant services, optimize agent channel operations, and reduce merchant churn by providing fast, compliant, and centralized portfolio management. ## Merchant Central by NMI Reviews ### 1. Great Customer Service and Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Merchant Central by NMI?** The Merchant Central staff, is of course, very knowledgeable and helpful. They promptly respond to tickets. Additionally, the system itself is fairly easy to use and therefore user-friendly. Both programming/building new workflows and creating/converting new leads. **What do you dislike about Merchant Central by NMI?** There is not much I dislike, but one of the main concerns is the ability to connect to other Acquirers in order to receive a live data feed for Merchant Processing. The current turn-around time to have something like this even considered is 2 years out, which we all know it is impossible to wait that length of time for any feature request. In that amount of time somenone can switch CRM providers. **Recommendations to others considering Merchant Central by NMI:** Overall a really good product with great team members providing assistance as needed **What problems is Merchant Central by NMI solving and how is that benefiting you?** With Iris CRM we are able to store all of our client data in one central location which makes it easier to access whether we are in or out of the office. ### 2. Versatile Tool with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Joseph S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Merchant Central by NMI?** I do like the versatility of Merchant Relationship Management by NMI. It has a lot of features that are very useful. For instance, the ticket type creation is one of the most powerful tools on the operation side; although there were initially some misunderstood uses, once you build them out, it works really great. The email templates for automating communication are also valuable, helping us streamline interactions with merchants. These templates help automate a lot of communication, making the whole process more efficient and yielding good feedback from merchants. The ticket types are also versatile and expansive, with roughly 300 ticket types that I utilize, allowing us to manage the workflow better. Categorizing tickets is extremely valuable for pulling reports, and overall, email templates make communication very automated, which is extremely helpful. **What do you dislike about Merchant Central by NMI?** I think an area that could improve is creating a parent to child ticket relationship. Right now, if I have an item that needs to be worked on by multiple people, I have to create multiple tickets, which isn't efficient. It would be helpful to have a parent ticket that spawns child tickets for each group that needs to work on it. Once all child tickets are completed, the parent ticket would automatically close. Also, there's a lot of empty space when logging into an account, and it'd be great to see key details like the terminal type or pricing program without digging through tickets. NMI also lacks inventory management, so we have to use a third-party provider, which complicates managing applications. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Merchant Relationship Management by NMI helps me with documenting and referencing historical records, which is crucial for handling merchant calls and researching past issues. ### 3. Boosts Operational Efficiency with Some Integration Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Rashi R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Merchant Central by NMI?** I appreciate how Merchant Central by NMI brings together all the merchant operations, including sales, operations, risk, and support, making it a comprehensive tool for these functions. It's particularly effective in solving operational inefficiency and improving visibility, which are crucial for my work. The biggest advantage for me is the time-saving efficiency and the support for operational activities. I also like its combination of usability, flexibility, and the way it facilitates team collaboration. **What do you dislike about Merchant Central by NMI?** Integration can be also limited or require additional effort **What problems is Merchant Central by NMI solving and how is that benefiting you?** I use Merchant Central by NMI to solve operational inefficiency and lack of visibility. It saves time with efficiency in operations, plus it's usable, flexible, and great for team collaboration. ### 4. Seamless Customer Experience and the IRIS Gateway Portal Is a Game Changer **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda W. | Customer Experience Manager and Office Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Merchant Central by NMI?** I love how seamlessly it works with our customers. NMI is always doing new things to update both the gateway and MC which is always appreciated. The new gateway portal in IRIS is a game changer. **What do you dislike about Merchant Central by NMI?** More autonomy to change ticket types and statuses. **What problems is Merchant Central by NMI solving and how is that benefiting you?** The pricing template and custom properties have us reimagining our Onboarding process. It grabs all the information we need and pushes it to the correct app. This is beneficial because it saves us a ton of time! ### 5. Powerful Merchant Relationship Management **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Merchant Central by NMI?** Centralized merchant relationship management product that does many things that others don't it seems to get to the goal line but doesn't always cross it **What do you dislike about Merchant Central by NMI?** It needs; Account badges/identifiers: Adding clearer visual identifiers would help differentiate accounts more quickly and reduce the risk of errors. Improved bulk change functionality: Expanding bulk-edit capabilities would streamline updates and save considerable administrative time. Ability to suppress line items: Providing more flexibility to suppress or hide specific line items when needed would improve reporting clarity and client-facing documentation. More integrated onboarding: A more seamless and consolidated onboarding workflow would enhance both internal efficiency and the client experience. Quicker project turn around, better auto fill, too many steps in many processes **What problems is Merchant Central by NMI solving and how is that benefiting you?** It greatly centralizes our merchant relationship management ### 6. Streamlined CRM for Merchant Services **Rating:** 5.0/5.0 stars **Reviewed by:** Charles A. | Project and Business Development Director, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Merchant Central by NMI?** I really like Merchant Relationship Management by NMI for its convenience in capturing leads and new clients using webforms. It's also great for sending out welcome emails and keeping track of customer interactions. My favorite feature is the ability to notify and track leads and flows into the system, which can then be converted into actions like emails. The initial setup was easy, and they helped us bring over our leads from Salesforce. We moved from Salesforce because it was huge and clunky, while Merchant Relationship Management is streamlined. It's the best one for Merchant Services, and I rate it a 10 for recommendation. **What do you dislike about Merchant Central by NMI?** They are always making improvements but the more processing banks they have that we can one click from a lead into a submitted app the better. Only other thing I wouldn't mind seeing is more customization to the visuals on their webform solution. We use it extensively but it lacks on the customization visually. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Merchant Relationship Management by NMI allows us to capture leads and new clients with webforms, send welcome emails, and keep track of customer interactions. It helps notify and track leads effectively, converting data into actions like emails, making CRM management streamlined compared to our previous system. ### 7. IRIS CRM - an amazing CRM for the payment processing industry **Rating:** 5.0/5.0 stars **Reviewed by:** Thanh T. N. | Senior Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Merchant Central by NMI?** What I like best about IRIS CRM is its clean user-friendly interface with lots of categories and fields. The platform offers some customization options to tailor the system to our specific needs. **What do you dislike about Merchant Central by NMI?** At the time of this review, IRIS CRM is going through an upgrade from Version 1 to version 2, so it may take a little time for end users to get used to this upgrade. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We used our own proprietary system to manage our merchant processing portfolio; however, we decided to sunset this system and look for a new one. Comparing IRIS CRM to our own in-house system, the new system is much more robust, bug-free, and has a lower cost to maintain. IRIS CRM also saves us time because we can give third-party resellers access and get their monthly report. ### 8. Love IRIS! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa B. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** Notes/Keeping Tickets Organized I also love being able to separate leads **What do you dislike about Merchant Central by NMI?** Wish the ticket system was a tad different but overall is great **What problems is Merchant Central by NMI solving and how is that benefiting you?** Tickets/Support issues. Being able to track and get back to merchants timely ### 9. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Arnie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** I have been using the service since last May and enjoy using it. I appreciate the automatic email templates that we can set up. And we consistently use it to store information about our clients and possible future clients. It is very dynamic and fluid. I am using version 2 and most of my co-workers are using the first version. They said they don't like how everything is pushed into each other, it seems like it's all too close together. I enjoy having everything there for me to find easily. **What do you dislike about Merchant Central by NMI?** I don't have much CRM experience, so I don't really have anything I can compare it to. I don't have any complaints about it so far. I use the 2nd version and most of my co-workers are used to the first version. I always have to put /v2/ into the address bar to get it to switch over. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Client contact and note taking. Keeping track of clients and possible clients. Using the notes to keep track of what we have previously done for the merchant and what we need to do in the future. Helping the client log into the CRM to view their profile and get important documents. ### 10. Overall a very solid CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Asha H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** Intuitive and user-friendly interface. Comprehensive contact management features for efficient customer information organization. Streamlined sales and pipeline management with clear visual representations. Robust reporting and analytics capabilities for data-driven decision-making. Seamless integration options with popular applications and systems. Customization features to tailor the CRM program to specific business needs. Prompt and helpful customer support. **What do you dislike about Merchant Central by NMI?** Limited functionality and features in the mobile app compared to the desktop version. Pricing plans may not be as flexible or affordable for small businesses. Certain advanced features may require additional configuration or customization. Lack of support for specific industry-specific requirements or niche markets. Limited automation options for certain repetitive tasks. Occasional performance issues or lags during high usage periods. The learning curve may be steep for users who are new to CRM software. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Overall, the solutions provided by IRIS CRM in contact management, sales pipeline management, reporting, analytics, and integration help businesses overcome common CRM challenges. By addressing these problems, IRIS CRM benefits users by improving customer relationships, increasing sales effectiveness, driving data-informed decision-making, and promoting collaboration within the organization. ### 11. Using IRIS for over a decade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Merchant Central by NMI?** IRIS CRM brings everything together to make for a much more cohesive and efficient experience for our ISO. Having all our reporting in one place makes providing support much quicker and easier. It helps simplify things for our busy sales reps who can view their portfolio reporting and make tickets for all their clients across most if not all platforms without needing multiple logins. Residuals calculations and reporting have advanced significantly over the last few years and we can now compare income and expense items with ease and see where losses are coming from, etc.. Our sales team has all their leads and their Voip dialer ready anytime and anywhere so they don't miss a beat. Right from the lead reps can send an e-sign app, get notified when it has been signed, then have it submitted right through the IRIS TurboApp and get notifications from underwriting and once approved the new account is automatically loaded into IRIS. Over the past 10+ years using IRIS the functionality has advanced significantly and it is now working better than ever. **What do you dislike about Merchant Central by NMI?** There is not much to dislike. If I had to nitpick I would go with the process of configuring and customizing the functionality, permissions, and settings of each module and feature. That can be quite an undertaking and something that is ongoing due to the ever-changing nature of merchant services and the associated processors, platforms, and service providers. It takes time to dial everything in but the IRIS team is always there to provide guidance and also listen to suggestions which they pass on directly to their developers. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We run our entire sales process through the IRIS system, helping to make our sales reps extremely efficient by putting everything they ned in one place. Once accounts are boarded our support team can provide support to clients using various processors all from one place eliminating the need for multiple reporting websites and multiple helpdesk. Residuals payouts have never been easier and residuals verification helps us eliminate unnecessary losses. ### 12. My experience with Iris has been great **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** I like that I am able to download a variety of reports and track everything from volume by card type to the number of transactions as well. I have not had any experience with competitors. **What do you dislike about Merchant Central by NMI?** I would like to be able to download files a little easier, such as multiple downloads. I would also like to see charts for volume and deposits across the year rather than just on month. **What problems is Merchant Central by NMI solving and how is that benefiting you?** It keeps track of all of our company data, allowing us to see the volume and transactions as a whole or broken out by group or merchant. I was not here prior to IRIS so I do not know if it has improved the business performance. ### 13. IRIS CRM seems to have some things nailed down and others in an infancy stage. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Merchant Central by NMI?** I like the most of the API and the experience that the sales reps can have. It does a lot for residuals which is a nice feature with your sales CRM. It is easy to create a good workflow for employees. They have a support rep named Eric; he is fantastic. **What do you dislike about Merchant Central by NMI?** The dialer's recordings are awful. Call routing is not very sophisticated. There are no listeners for merchant tables. I would say my only real complaints are the dialer. It is below expectations, especially for what people pay for that feature. The dialer metrics are unreadable, and there are no API endpoints to get that data. It is not good. I would also say that permissions are not straightforward. For example, if you have a group setting, it will override label settings in documents. It is the right move, but tracking down a permissions issue can be next to impossible. Also, some minor things, like being able to hide statuses by group, not just the entire status category. Email triggers only go out to assigned users on a lead; it would be cool if there were an ability to email a class on a trigger whether or not they're set to a lead The tiny amount of permissions regarding people and their ability to view merchant records and financial information is highly annoying. For example, if a support rep is assigned to a lead, they will be assigned to that merchant record and can view the financial statement. How about permission to disable that for specific users? Or control that on a more granular level. That is a huge miss. Also, when financial information is pulled at ~3 AM, it will create a new lead record if a lead does not have a matching MID, which can be frustrating to clean up. A section should be made where administrators or accountants can connect leads with the correct merchant record before the system creates a blank. We have spent a lot of time cleaning this up because some banks get MIDs at the very beginning of the underwriting process, and some get them at the very end, so if the timing is off, you may have hundreds of leads in your system which have no info but a MID **What problems is Merchant Central by NMI solving and how is that benefiting you?** It's a sales CRM and financial tool all in one. ### 14. Best CRM for payments professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Marco O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Merchant Central by NMI?** The lead management, tasks, residual reporting and integration with processors. Essentially i feel like IRIS has everything a payments professional would need in order to run an succesful business in an organized manner. **What do you dislike about Merchant Central by NMI?** I like Iris overall but one thing i would improve is the account overview table. Ive noticed that when i approve an account, and if i ever need to do changes the crm marks it in the approved section for that month. Also when an account closed it subtracts that from the approved accounts for the month it got approved in. essentially if an account got approved january, it should always count towards the account approved that month and never change afterwards regardles if it closes 2 months later. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Its helping my business to stay organized and be up to date with all that is going on with my accounts and merchants. It also facilitates and speeds up the process of applying and filling out applications ### 15. An extremely comprehensive CRM for ISOs that simplifies many processes albeit with a few hiccups. **Rating:** 4.0/5.0 stars **Reviewed by:** Asad A. | Intern Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Merchant Central by NMI?** What I like about IRIS is how it puts the many features required to be a functional ISO into one space. This, along with the fact that many parts are buildable by the ISO, such as the lead cards, tickets, how tickets work, etc, makes it extremely useful for reporting, handling data, and managing customer relations. Being able to change things up as users share their experiences is very nice. **What do you dislike about Merchant Central by NMI?** There are two main caveats with IRIS. The first is that it does not feel like there is much testing from the User experience perspective. This is understandable as it is hard (even for me as the person who sets the system up for the agents) to test all the things the agents could do and what would happen, but after seeing a lot of the steps/things agents go through when using it, it feels like this may not be tested enough. Let me give you an example, when using the mobile app and getting notifications, you will get them on your phone just as a normal notification. An agent informed me that regardless of if the notification is linked to a ticket or not, they are always taken to the merchant record and they have to navigate to what they notification actually was. This isn't a huge thing, but it annoys the agents who complain, and it is slightly understandable. The second thing would be the handling of feedback given to IRIS by different ISOs. It is unclear if changes that get voted highly are actually being implemented and what is going on. Typically with other companies, they will notify the person who gave the feedback/request if the company starts working on it, as well as post it publicly to the same place they allow users to post suggestions/feedback. This could be helpful, because I have told many people in my organization that I have requested features from IRIS but that is all I can leave it at. Part of the second caveat plays into the fact of how customizable the system is, which I absolutely love, so it makes sense that there would be a lot of feature requests and a want for visibility. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Residuals are done a million times faster than when they had to be put into excel, and it eliminates the possibility of man-made errors such as referencing a wrong cell when applying a residual template. I seriously enjoy mapping a residual file and knowing that from this point on it is just a few clicks from raw data to posted residuals. Our company is getting overwhelmed with emails, they overflood operations inboxes and then agents get upset when things aren't moving forward. By utilizing tickets, notifications, and having tickets associated with leads/merchants, it becomes way more organized and a lot harder for certain requests or new applications to be accidentally looked over. Document mapping reduces the redundancy of writing simple forms on apps, and encourages agents to actually use our CRM which is a big thing for us. We have set up an electronic mirf that automatically feeds into a lead card, which then feeds into the documents we have mapped. Every agent who has actually utilized this feature praises it, and they use the CRM a lot more after that than our previous CRM which had nowhere near these types of capabilities. It terms of reporting, it is a lot simpler for executives and managers to coordinate, for example with how many call center appointments got run or how many new deals were approved this month. By having a system containing this all, there isn't a need for a weekly email to check up on the status of these items. ### 16. I'm a daily user of IRIS and hope it stays that way **Rating:** 4.5/5.0 stars **Reviewed by:** Shane V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** IRIS is fairly intuitive and makes boarding merchants easier. Additionally, having templates for pricing, emails, etc saves me time. I like that it is user-friendly for our merchants as well. We rarely have to walk them through anything. They receive their credentials and are off to the races. **What do you dislike about Merchant Central by NMI?** Some of the more complex things I do in IRIS are cumbersome. For example, if I want to update half a dozen pricing templates with the same set of changes, I have to update each template separately, deleting the same set of fields on each one and adding the same set of fields on each one, instead of doing a bulk update across all 6 templates at once. **What problems is Merchant Central by NMI solving and how is that benefiting you?** It houses our merchant account details, populates online forms they complete, and is integrated with our backend systems, which allows data and reports to be generated for us internally and for our merchants. ### 17. Love the support center. **Rating:** 4.0/5.0 stars **Reviewed by:** Rebekah P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** I love that the CRM has live updates for all users to see and that we can allow different users to have many different rights. The support staff are very friendly and helpful with all the questions I have. **What do you dislike about Merchant Central by NMI?** There are a couple of additions I think would benefit the CRM and it's users. The ability to use IRIS as personal cloud storage for documents and videos that can be updated like Google Drive and combined it with Docusign to receive sensitive documents once. **What problems is Merchant Central by NMI solving and how is that benefiting you?** It's allowing us to keep track of all of the customers we work with and letting everyone in the business know what's going on with each customer. ### 18. IRIS CRM provides a wonderful helpdesk experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** I like how easy it is to navigate the helpdesk portion of the software. It provides a high degree of organization, which makes it easy to find what I am looking for. **What do you dislike about Merchant Central by NMI?** I would like to see more customization regarding the font size. Currently, we have a lot of customization features but font size is not one of them. Being able to adjust the font size would be a great feature. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS CRM allows us to be more organized and it helps improve workflow. The helpdesk portion which I utilize the most is very well designed. The dialer portion is also a great feature that allows calls to be organized and emails and notifications to be sent if a call is missed. This ensures that we can always communicate with our clients. ### 19. IRIS is intuitive and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrod P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Merchant Central by NMI?** IRIS has solved a lot of problems internally for our company. It allows us to keep everything in one place and in a very organized manner. Our productivity has increased overall. **What do you dislike about Merchant Central by NMI?** There are a few bugs in the IRIS mobile application that I'd like to see improved. Access to documentation and certain communication abilities need to be fixed. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We previously were using email as a primary means of communication. That has been replaced with IRIS, which keeps everything in one place and allows us to easily refer back at a later time. ### 20. Set up residual report one time and you are good to go for all following uploads **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa A. | Billing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** I love the ease of uploading and reading residual reporting. **What do you dislike about Merchant Central by NMI?** Version 2 has a different "look" and "interface" but when you click on "Residuals" it takes you back to the old version look. I prefer the old look. Seems crisper and easier to follow. **What problems is Merchant Central by NMI solving and how is that benefiting you?** As previously stated, the time save of uploading over 20 different residual reports monthly has greatly improved my time management. You set up your report the first time you load it and all following uploads are magically configured. Fantastic. ### 21. Once you learn how to use it, its a pretty solid tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan G. | Sales & Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** I'm a sales and marketing manager for my company. I like how it allows me to control and dispatch leads, keep track of merchants and communicate effectively with my reps. **What do you dislike about Merchant Central by NMI?** Although it is very versatile it is extremely bulky. It has a lot of excess stuff that I wish I could either hide or fill in with other more useful information. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Keeping tracking of leads, merchants, and residuals. It also helps us communicate with our agents and merchants effectively. ### 22. A reporting must have for any merchant and/or MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** IRIS CRM brings all of the most important data from several processor portals to one easy-to-read site. For merchants, they have valuable access to their transaction and statement history. For MSPs we are able to keep track of pricing, volume, contacts, helpdesk tickets, and more. **What do you dislike about Merchant Central by NMI?** One downside of IRIS CRM is that different processors provide different data so what you see if not always consistent across all possible processors. This is more of a limitation of the processor rather than IRIS, however. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS CRM allows me to communicate with agents and merchants in one easy to track location. I can resolve tickets, take calls, complete account changes, and more all from IRIS. ### 23. Its great having our reporting centralized in one place! **Rating:** 4.5/5.0 stars **Reviewed by:** Bob K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Merchant Central by NMI?** As an Administrator, I am pleased to be able to control user permissions and as we discover more about merchant facing, getting more and more comfortable. The IRIS support chat is a lifesaver and everyone is so knowledgeable. **What do you dislike about Merchant Central by NMI?** Would like to see more intrgrations for PCI reporting, faster statement uploads from TSYS. Also batch alerts would be an added bonus for when a merchant has not batched for a period of time. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Centralized reporting ### 24. Comprehensive CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Miranda W. | VP of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** There are so many things that it can do and automate! **What do you dislike about Merchant Central by NMI?** Sometimes I find that it is tough to navigate or know all of the options that it offers. Especially while it is hale 1.0 and half 2.0 version. **What problems is Merchant Central by NMI solving and how is that benefiting you?** I thiknk that the 2.0 versoin is going to be great! The view for many of the features is much more user friendly but right now we are kind of stuck in half and half. **Official Response from Ivan Szabo:** > Thank you for your valuable feedback. We are thrilled that our company was able to help you in a meaningful way. Your feedback has demonstrated that it does, and we appreciate you letting us know about your v2.0 UI concerns; we are working hard to update this soon. ### 25. Easy CRM solution. **Rating:** 3.5/5.0 stars **Reviewed by:** Chanel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** IRIS is super user-friendly, and integrating to map to our processes and forms is smooth. IRIS has SO many capabilities, and I learn more every day! **What do you dislike about Merchant Central by NMI?** I gave this a 7 out of 10 score because the new user interface is not user-friendly or easy to use. I would recommend the old version but not the more recent version. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS continues to further its integration options to map to our documentation correctly. ### 26. This is a GREAT tool for our company and team! **Rating:** 5.0/5.0 stars **Reviewed by:** Dean S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** IRIS is a must have crm for our company and team members! It allows us to track all of our business and our partners to streamline our sales process. **What do you dislike about Merchant Central by NMI?** The only dislike that I can think of is getting the system customized to our needs in a timely manner. **What problems is Merchant Central by NMI solving and how is that benefiting you?** We are able to track all of our sales channels plus incoming business...not to mention it assists with our team members KPI's. ### 27. IRIS = Easy To Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** The most helpful tool on the IRIS CRM is getting notifications when a ticket is opened up, and it helps keep tasks in check. From my experience, IRIS is one of the best CRMs you can use! **What do you dislike about Merchant Central by NMI?** The only downside for IRIS CRM is that the website looks a little outdated. The good news is that a new version titled V2 will be released and bring a fresh look to the IRIS CRM. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS CRM helps us solve the organization of our accounts and gives us easy user access to them. With IRIS CRM, we can keep our workflow productive and our business steadily growing. ### 28. CRM for the Payments Industry **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer P. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Merchant Central by NMI?** Residual calculations will cut the amount of time it takes to calculate them on your own by half. The application process with e-signature is a fantastic tool for sales people who are out in the field trying to get apps signed. **What do you dislike about Merchant Central by NMI?** How they bill their customers. The billing is very confusing and can end up costing a company double than what they expect. Make sure you understand the billing before signing up. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS is a full-service CRM tool that allows us to do all of our operational tasks in one location. It includes all the features and functions an ISO needs to run its business. ### 29. Sleek new CRM View **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Merchant Central by NMI?** I really like how user-friendly the new IRIS CRM is. It is easier to access lead status changes right from the ticket, and eliminates the need for so many tabs! It is excellent. **What do you dislike about Merchant Central by NMI?** I do wish the background was more eye-friendly as it is bright. However, you are able to change the colour scheme which is very useful for those of us with glasses! **What problems is Merchant Central by NMI solving and how is that benefiting you?** When it comes to resolving tickets and making changes in the leads, the new IRIS CRM makes it much easier to navigate through tickets and lead records while making the changes needed. ### 30. All in One CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria F. | Financial Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** IRIS, to me, is an all-in-one CRM. We are able to accomplish all of our business needs in one place - from sales to deployment, IRIS has us covered. **What do you dislike about Merchant Central by NMI?** There are a couple features that would make some IRIS processes more efficient, but IRIS is always reviewing their feedback queue to see what modifications they can add and/or update. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS CRM has allowed for our company to house everything we need in one system. We can track leads, pay commissions, underwrite accounts, and have an internal ticketing system for helpdesk issues. ### 31. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Hannah K. | Director of Marketing and Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** Iris CRM helps with organization and streamlines managing customers. **What do you dislike about Merchant Central by NMI?** We just switched to the new version so getting used to that is taking some time, but the new version looks great! **What problems is Merchant Central by NMI solving and how is that benefiting you?** Without Iris CRM we would be lost and not be able to reach nearly as many clients and potential clients. ### 32. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** IRIS CRM is pretty self-explanatory, which makes it user-friendly. It has many tools to help us be successful, such as the calendar, lead queues, and documents section to help keep everything organized in one database. **What do you dislike about Merchant Central by NMI?** Notifications can be a bit annoying, and not being able to send documents for esign to internal employees is not possible but would be useful. The new layout is much improved from the cartooney look it had before. **What problems is Merchant Central by NMI solving and how is that benefiting you?** lead organization, support organization, clean process ### 33. Review **Rating:** 5.0/5.0 stars **Reviewed by:** frank l. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** Have a lot of features, also have direct integration with the processors **What do you dislike about Merchant Central by NMI?** getting the setting right is abit challenge, hope lead field management can have a better UI to move things around **What problems is Merchant Central by NMI solving and how is that benefiting you?** Merchant transaction check, providing helpdesk to merchant, ### 34. Powerful CRM for daily driving **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Client Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** Ease of use and the support received. The CRM is user friendly and does it all. **What do you dislike about Merchant Central by NMI?** None at this time but I would wish I can link multiple MIDS to a single helpdesk ticket. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Merchant services support ### 35. Very good CRM for a merchant services provider. **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan S. | Customer Succes Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** It is fairly easy to use. You can locate all of the relevant information in a quick manner that allows great service to be provided to the customer. **What do you dislike about Merchant Central by NMI?** Not many complaints at all over the CRM. Not the fanciest software but it has everything that an MSP needs. **What problems is Merchant Central by NMI solving and how is that benefiting you?** It is a great way to manage accounts as they start in the sales process and proceed to late stage account management. It helps streamline our productivity. ### 36. We love IRIS! **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha P. | CXO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** the only CRM that works for our payments industry **What do you dislike about Merchant Central by NMI?** sometimes there are not integrations with the other software we use **What problems is Merchant Central by NMI solving and how is that benefiting you?** organizing all of our merchants from the first touchpoint to live and beyond! ### 37. Freedom Merchants recommends IRIS CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Mike R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** IRIS CRM is extremely flexible. You can create the fields you need on the fly. Their customer service is very responsive and you can expect a response the same business day. **What do you dislike about Merchant Central by NMI?** We did have a little trouble getting the email fonts to align when adding text to the existing template, but the problem was solved by IRIS CRM customer service. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS CRM keeps our workflow clear and focused. ### 38. fantastic CRM for our industry **Rating:** 5.0/5.0 stars **Reviewed by:** Bill R. | sales agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Merchant Central by NMI?** love the functionality of it especially the calendar **What do you dislike about Merchant Central by NMI?** I wish it had spell check in notes section **What problems is Merchant Central by NMI solving and how is that benefiting you?** keeping track of leads and merchant look up ### 39. Great Project Support, Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Steven N. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** Intuitive features and design - easy to figure out complex processes **What do you dislike about Merchant Central by NMI?** Some of the supporting documentation could use updates. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Auto-boarding and lead tracking for software partners ### 40. One of the best tools to operate in Merchant services industry **Rating:** 5.0/5.0 stars **Reviewed by:** Sivaram E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Merchant Central by NMI?** Working with more than one processor, we required a centralized system to access our data, and IRIS was the perfect fit for your needs. **What do you dislike about Merchant Central by NMI?** Lack of support outside regular business hours. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS CRM allows me to provide an effective merchant-facing portal with all the required details for daily sales reconciliation. The sales rep user class allows applications to be boarded into the processors portal. ### 41. Easy to use and very customizable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** I like that i can create and make it cutom to my needs with instant help from their support team. **What do you dislike about Merchant Central by NMI?** I wish their were was even more functionality when it comes to user classes and groups. **What problems is Merchant Central by NMI solving and how is that benefiting you?** It helps me really create pipelines to differentiate different aspects of our business. It keeps everyone up to date with real time data. ### 42. Review of IRIS **Rating:** 5.0/5.0 stars **Reviewed by:** Mike M. | customer success/ support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Merchant Central by NMI?** I like how compatible it is with both mobile, and computer. IT is super easy to use and functions the way that i need to on a daily basis! The input is easy on leads! **What do you dislike about Merchant Central by NMI?** Would like for the app to be a bit better to use it does seem like sometimes it hard to navigate compared to the desktop verision. **What problems is Merchant Central by NMI solving and how is that benefiting you?** it is making life easy being able to differentiate between the different groups of merchants that we currently have as well as being able to put things in properly! ### 43. IRIS CRM gets the job done! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Merchant Central by NMI?** The portal is easy to use and the IRIS staff is super helpful and friendly **What do you dislike about Merchant Central by NMI?** Sometimes it takes a while for updates to show in system **What problems is Merchant Central by NMI solving and how is that benefiting you?** They are a one stop shop not just for me as an administrator but also for our agents and merchants. ### 44. Best CRM for Payments Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Merchant Central by NMI?** The UI is streamlined and simple. It does not take much time to get used to navigating the current setup. **What do you dislike about Merchant Central by NMI?** Some of the technical issues that persist. Most notably, not gathering data from access one or business track on time. Or glitching when opening new tickets. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Account management. ### 45. Luis Feliz - Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kim-Marie C. | VP, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** Luis provided exceptional support for my issue. He was very quick with his responses and thorough. **What do you dislike about Merchant Central by NMI?** Honestly, nothing. Support has always been superior. **Recommendations to others considering Merchant Central by NMI:** IRIS is a great tool for all business types. The support team is amazing to work with. **What problems is Merchant Central by NMI solving and how is that benefiting you?** IRIS assists us with servicing our merchants. ### 46. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Merchant Central by NMI?** IRIS is user friendly and allows for me to follow the progression of a customer from lead through active merchant. **What do you dislike about Merchant Central by NMI?** I still need to analyze the notifications within tickets. I feel I get too many notifications. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Keeping everything in one place. ### 47. CRM tool for credit card iso **Rating:** 4.0/5.0 stars **Reviewed by:** Greg T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** Organization of leads & follow up. Also texting from the CRM **What do you dislike about Merchant Central by NMI?** Look and feel seems outdated. Ability to easily upload docs for signatures **What problems is Merchant Central by NMI solving and how is that benefiting you?** It helps with organization and tracking. Gives us the ability to track the life cycle of our database. **Official Response from Ivan Szabo:** > We were thrilled to read your review of IRIS CRM. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their ISO goals. Thanks for pointing out what we can do better; we really appreciate your valuable feedback. ### 48. The best CRM system for merchant industery **Rating:** 5.0/5.0 stars **Reviewed by:** Saman D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Merchant Central by NMI?** The only user-friendly CRM for the merchant industry. The customer service is the best. Always improving the software. **What do you dislike about Merchant Central by NMI?** Task management, marketing, and automation are not as strong as they are supposed to be. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Residual and customer boarding ### 49. IRIS Review **Rating:** 1.5/5.0 stars **Reviewed by:** Jared K. | CRM Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** How it is a one-stop shop for many parts of our business. **What do you dislike about Merchant Central by NMI?** A lot of processes are not efficient. A lot of functionality is quite limited. **What problems is Merchant Central by NMI solving and how is that benefiting you?** Our leads and MIDs are tied together in one place **Official Response from Ivan Szabo:** > Dear Jared, we are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. ### 50. The staff is helpful and responsive **Rating:** 4.0/5.0 stars **Reviewed by:** Brian D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Merchant Central by NMI?** It integrates with FISERV to board our MPAs. **What do you dislike about Merchant Central by NMI?** That it does not really have a telephone application that can differentiate night ring from day and holidays **What problems is Merchant Central by NMI solving and how is that benefiting you?** Solves our boarding and click to sign ## Merchant Central by NMI Discussions - [What are the benefits and drawbacks of using IRIS CRM for merchant services, and what advice would you give to new users?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-iris-crm-for-merchant-services-and-what-advice-would-you-give-to-new-users) - [What is IRIS CRM used for?](https://www.g2.com/discussions/what-is-iris-crm-used-for) - [View Merchant Central by NMI pricing details and edition comparison](https://www.g2.com/products/merchant-central-by-nmi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+23%3A29%3A20+-0500&secure%5Bsession_id%5D=64e05623-8f09-4e70-87e8-ccbdfbc23d39&secure%5Btoken%5D=ed7340b4130f9b98e64b54f52cc7c822b8f9284dcfe370eb79e7bfe19d6ae3aa&format=llm_user) ## Merchant Central by NMI Features **Content** - Automation **Platform Additional Functionality** - Pre-Built Connectors - Dashboard - Cloud - Mobility - Messaging **Platform Reporting and Analytics** - Reporting - Forecasting **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Support Analytics **Marketing Automation** - Campaign Management - Lead Management - Marketing Analytics **Sales Force Automation** - Pipeline Management - Task Management - Product and Price List Management - Quote and Order Management - Contract Management **Agentic AI - Financial Services CRM** - Decision Making ## Top Merchant Central by NMI Alternatives - [Maximizer](https://www.g2.com/products/maximizer/reviews) - 4.0/5.0 (643 reviews) - [Redtail Technology](https://www.g2.com/products/redtail-technology/reviews) - 4.3/5.0 (265 reviews) - [Agentforce Financial Services (formerly Salesforce Financial Services Cloud)](https://www.g2.com/products/agentforce-financial-services-formerly-salesforce-financial-services-cloud/reviews) - 4.3/5.0 (221 reviews)