Integrated Management System (IMS) Reviews & Product Details

Interfacing’s control mapping and risk assessment modules are very strong for cybersecurity governance. We can align client frameworks to ISO 27001, NIST, and internal policies with minimal manual effort. The audit trail and automated reminders ensure teams stay aligned. Review collected by and hosted on G2.com.

The interface could benefit from additional quick-access shortcuts for power users. Review collected by and hosted on G2.com.

The integration between GRC and BPM is the platform’s strongest point. We use Interfacing to map cloud service workflows, link risks to controls, and ensure our delivery standards follow ISO and SOC guidelines. Reporting is clear and exportable for audits. Review collected by and hosted on G2.com.

Dashboard customization is flexible but not intuitive without initial support. Review collected by and hosted on G2.com.

The ability to combine process modelling with automation and compliance tracking makes Interfacing highly effective for integration work. Our teams use it to design workflows, assign responsibilities, and monitor performance across multi-system environments. Review collected by and hosted on G2.com.

Initial configuration requires workshops to ensure the process architecture is correctly built. Review collected by and hosted on G2.com.

Interfacing gives our IT team complete visibility into processes, risks, and controls. I like how easy it is to map service workflows and link them directly to compliance requirements. It has improved service delivery consistency across our departments. Review collected by and hosted on G2.com.

Some advanced reporting features required initial setup, but support guided us through it. Review collected by and hosted on G2.com.

Interfacing helps us standardize operational procedures for service desk workflows, change management, and escalation paths. The platform enforces consistent documentation, which reduces errors and improves SLA adherence. Review collected by and hosted on G2.com.

Some modules feel more complex than necessary for smaller operational teams. Review collected by and hosted on G2.com.

The tool helps us manage enterprise architecture, map processes to systems, and understand how each IT asset supports business functions. Review collected by and hosted on G2.com.

The EA module is powerful but requires proper configuration. Review collected by and hosted on G2.com.

The platform is powerful and enables collaboration, and reuse. For us, reusing processes, content, tasks, is critical in building a more agile and resilient model. Review collected by and hosted on G2.com.

Whilst we are still managing Interfacing on-premise, we have decided not to go to the cloud solution. This is more operational headaches and management but Interfacing has been very diligent and reactive in supporting our model. Review collected by and hosted on G2.com.

This tool provides the best of both world, easy to use along with powerful feautres. It is the only tool that supports content in Arabic, and we were very well supported during our project. Review collected by and hosted on G2.com.

we didn't see any major downsides. To be honest, other tools made promises about their systems that we could not verify in the testing phase. Interfacing's did correspond to what we were ultimately looking for. Review collected by and hosted on G2.com.

The solution is available in French, made in Quebec, and includes multi-language content management features. There are also process analysis tools, simulation, and a suite for audit and CAPA management. Review collected by and hosted on G2.com.

There have been recent advancements in usage, particularly in reducing clicks. The old version was more complicated, and I really like the new modeler. Review collected by and hosted on G2.com.

As a Business Analyst, I love how I can tie everything together and present the same information in varying levels of detail. I can model technical requirements that roll up into pretty user interface stories with very little effort. I also love the flexibility and allows other teams to use it the way they need it. Some teams just use the document management features available in the Documents Module, while one of our technical teams is using it to capture data flows in the Process Module. But then everything can be tied together with Roles, Assets, Org Units, Master Data, etc. It's so powerful. Review collected by and hosted on G2.com.

There isn't much of a peer community around the product--like active forums to post and answer each other's questions. But Interfacing support is great to work with. Review collected by and hosted on G2.com.