--- title: Integrated Management System (IMS) Reviews meta_title: 'Integrated Management System (IMS) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Integrated Management System (IMS) works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 64 scale: '5' date_modified: '2026-11-11' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation ---

Integrated Management System (IMS) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

User Insights

Average based on 64 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Integrated Management System (IMS) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Integrated Management System (IMS), and what problem is it built to solve?

Interfacing Business Process Management is a software and consulting offering for organizations navigating digital transformation. It addresses compliance, quality management, and end-to-end process improvement, with a focus on streamlining operations and mitigating risk.

What languages does Integrated Management System (IMS) support?

Interfacing Business Process Management supports 8 languages: Arabic, English, French, German, Hebrew, and others.

What company sizes and industries is Integrated Management System (IMS) the best fit for?

Interfacing Business Process Management has its strongest presence among enterprise organizations, with use also represented in smaller and mid-market companies. Its industry presence spans several regulated and process-intensive sectors.
  • Enterprise: The most prominent company-size segment.
  • Small businesses: Also represented among positive users.
  • Mid-market: A further established segment.
  • Banking and financial services: A recurring industry group.
  • Telecommunications: A notable area of use.
  • Consulting and aviation: Both appear among represented industries.
  • Other sectors: Government, software, and pharmaceuticals are also represented.

What customer support options does Integrated Management System (IMS) provide, and how do users find the overall support experience?

Support is often described as responsive and helpful, including assistance with technical questions, process modeling, and implementation. The experience can vary, though: some users have encountered unresolved issues or concerns about deployment expertise.

Integrated Management System (IMS) Reviews (64)

Reviews

Integrated Management System (IMS) Reviews (64)

4.6
64 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
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Bernard H.
BH
Bernard H.
Business Solutions Architect
Enterprise (> 1000 emp.)
"Professional company and very competitive"
4.5/5
What do you like best about Integrated Management System (IMS)?

Interfacing are able to construct an implementation plan that completely adapts to our needs. The product is highly configurable. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

We have not identified any issues that have not been resolved. Review collected by and hosted on G2.com.

Armin F.
AF
Armin F.
Senior Project Manager / Management Advisor
Enterprise (> 1000 emp.)
"Outstanding Solution"
5/5
What do you like best about Integrated Management System (IMS)?

Interfacing offers the full width of an Integrated Management System.

- Full Cloud Solution

- Integrates Processes and Documents

- Covers all workflow aspects in an IMS

- Integrated CAPA and Audit Management

- State-of-the-art user experience

In depth, regulatory requirements like FDA 21 part 11 are not only formally covered, but a real added value is created by 'regulatory intelligence'. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Competitors with a track record as special purpose software are even better in certain aspects, e.g.;

- Visualization tools for process management

- Storage systems for document management

- CAPA Management Tools Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Enterprise (> 1000 emp.)
"Disappointing product"
0/5
What do you like best about Integrated Management System (IMS)?

At first sight, it looked very intuitive, and the sales team showed a lot of dedication Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

The software is packed with features, but most of them are either incomplete or simply don't work right. Many bugs. Slow performance. The deployment team is very junior with weak knowledge of their own software and the industry. Review collected by and hosted on G2.com.

CA
Chad A.
Director, Product Management
Enterprise (> 1000 emp.)
"Great application for collaborative process modeling and governance"
5/5
What do you like best about Integrated Management System (IMS)?

The central repository and web-based access made it very easy to collaboratively model, review and approve our software development process. I've worked with Visio, and other process management applications, and the depth of functionality and ease of use is not comparable with that of EPC. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

I was happy with all aspects of the product and the customer support was very responsive and helpful. Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Exceptional product deliver exceptional results"
4.5/5
What do you like best about Integrated Management System (IMS)?

Ease of use, product completeness. Particularly the low Code Automation. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Should have a bigger community in Quebec province Review collected by and hosted on G2.com.

Tina Marie B.
TB
Tina Marie B.
Founder & CEO
Small-Business (50 or fewer emp.)
"CEO"
5/5
What do you like best about Integrated Management System (IMS)?

What I like best about Interfacing's EPC is the ability to document the complete, end-to-end business process for value delivery and automate it when necessary easily. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

The scaling when printing the process maps sometimes gets off.. Review collected by and hosted on G2.com.

ÉH
Éric H.
Service de qualité et progrès
Enterprise (> 1000 emp.)
"Excellent software and great responsiveness from the support team"
4.5/5
What do you like best about Integrated Management System (IMS)?

Their responsiveness and the improvements made following feedback Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

it's not a flaw, just the difference in terms used, but due to the differentiation of the language used Review collected by and hosted on G2.com.

PT
Patrick T.
Consultant
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The software has practically everything I need to document processes and their associated objects"
5/5
What do you like best about Integrated Management System (IMS)?

Centralizing of process management, automatic versioning of processes and objects, ease of use. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Not very easy to create custom templates for generating standard operating procedures as word documents. Needs some effort to get the templates you want if you prefer not to use the generic templates. Review collected by and hosted on G2.com.

Robert W.
RW
Robert W.
Digital Data in Aviation Consultant
Enterprise (> 1000 emp.)
"Best of Breed for Complex Data and Process Management"
5/5
What do you like best about Integrated Management System (IMS)?

Incredibly flexible, can handle wide range of data types, with amazing searchability, as well as mirror real-world processes for improvement and automation. Easy-to-adjust to UX and responsive Web design features, along with mobile options make it an impressive system for diverse user environments. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Understanding the modeling tools and database options can take a little time. Review collected by and hosted on G2.com.

MP
Marco P.
Partner - President
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Great BPM tool"
5/5
What do you like best about Integrated Management System (IMS)?

Collaboration functionalities; easy to learn, easy to use product; impact analysis; simulation. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Prebuild reports would help More details on use cases and best practices would help too Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$
Integrated Management System (IMS) Comparisons
Integrated Management System (IMS) Features
Document Generation
Process Design
Process Repository
Access Controls/Permissions
Data Unification
Accessibility
Process Overview
Process Analysis
Real-Time Process Monitoring
Process Routing