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Integrated Management System (IMS) Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

User Insights

Average based on 64 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Integrated Management System (IMS) Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Integrated Management System (IMS), and what problem is it built to solve?

Interfacing Business Process Management is a software and consulting offering for organizations navigating digital transformation. It addresses compliance, quality management, and end-to-end process improvement, with a focus on streamlining operations and mitigating risk.

What languages does Integrated Management System (IMS) support?

Interfacing Business Process Management supports 8 languages: Arabic, English, French, German, Hebrew, and others.

What company sizes and industries is Integrated Management System (IMS) the best fit for?

Interfacing Business Process Management has its strongest presence among enterprise organizations, with use also represented in smaller and mid-market companies. Its industry presence spans several regulated and process-intensive sectors.
  • Enterprise: The most prominent company-size segment.
  • Small businesses: Also represented among positive users.
  • Mid-market: A further established segment.
  • Banking and financial services: A recurring industry group.
  • Telecommunications: A notable area of use.
  • Consulting and aviation: Both appear among represented industries.
  • Other sectors: Government, software, and pharmaceuticals are also represented.

What customer support options does Integrated Management System (IMS) provide, and how do users find the overall support experience?

Support is often described as responsive and helpful, including assistance with technical questions, process modeling, and implementation. The experience can vary, though: some users have encountered unresolved issues or concerns about deployment expertise.

Integrated Management System (IMS) Reviews (64)

Reviews

Integrated Management System (IMS) Reviews (64)

4.6
64 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

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Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"A must for Data Governance and Lineage"
5/5
What do you like best about Integrated Management System (IMS)?

For us, it was important to see the data lineage and the direct impact of each data object. With EPC, we can easily have that perspective and view the direct and downstream impacts. We also like the flexibility that we can have by reusing data objects, such as processes, roles, risks. This brings more efficiency to our program. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

We would prefer some more capabilities around collaboration, like for example when doing changes request. The good thing is we have raised some of our feedback with Interfacing and they are discussing upon adding to the roadmap. Review collected by and hosted on G2.com.

MB
Mustapha B.
Program Director
Enterprise (> 1000 emp.)
"EPC from Interfacing very rich tool"
5/5
What do you like best about Integrated Management System (IMS)?

We used EPC within our organization for a POC (Proof of Concept). The objective was to create simple, fast and mutualize operational processes. Useful for our operational organization, teams and customers. We succeeded in demonstrating the added value of the EPC tool. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Nothing. Just adapt our organization, for example, to have a dedicated team in charge of EPC modeling. This is to gain time and to be more flexible. Review collected by and hosted on G2.com.

Allan B.
AB
Allan B.
Vice President
Enterprise (> 1000 emp.)
Originally submitted 3/30/2021
"EPC System Review"
5/5
What do you like best about Integrated Management System (IMS)?

Very flexible; intuitive; and little training required Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

No dislikes. Very happy with the product Review collected by and hosted on G2.com.

Verified User in Utilities
IU
Verified User in Utilities
Enterprise (> 1000 emp.)
Originally submitted 8/4/2022
"Useful beyond BPM to manage Risk & Controls / GRC"
5/5
What do you like best about Integrated Management System (IMS)?

Helped us expand our BPM program, has great add ons to manage risks, controls, and regulations for examples. We are also using the JIRA integration which expands our value within our IT ecosystem Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

We are finding too many issues with our legacy approaches and luckily with the parser, have side-stepped issues, by creating new centralized and simplified structure Review collected by and hosted on G2.com.

BR
Bellarbi R.
process manager
Enterprise (> 1000 emp.)
Originally submitted 6/30/2022
"I implement all my processes in OPC which I share with operational people in my company"
5/5
What do you like best about Integrated Management System (IMS)?

easy access to the application through an administrator profile

process design and writing is very easy

the use of BPMN which is a standard reference Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

automatic formatting

input/output management Review collected by and hosted on G2.com.

Sara A.
SA
Sara A.
Senior Manager Quality & Process Improvement
Mid-Market (51-1000 emp.)
Originally submitted 4/12/2021
"Great Service and strong relationship"
5/5
What do you like best about Integrated Management System (IMS)?

How responsive the team is, how fast in providing solutions, and how friendly and approachable they are Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Nothing in particular about Interfacing as a service provider or their amazing team Review collected by and hosted on G2.com.

AV
Aurélie V.
Team manager
Enterprise (> 1000 emp.)
"Good support and customer focus"
5/5
What do you like best about Integrated Management System (IMS)?

The support of the supply and the commercial relation Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

The evolutions production delay (even if I know the backlog is huge) Review collected by and hosted on G2.com.

Réal R.
RR
Réal R.
Directeur et conseiller sénior
Enterprise (> 1000 emp.)
"EPC. Put all your processes in 5th gear. Maximize the value chain of your efforts for your clients."
5/5
What do you like best about Integrated Management System (IMS)?

Formalize and standardize your processes stop searching and wasting time all over your files/folders/spaces. Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

It takes some time to learn the process modeler function, but the ROI is outstanding. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Great toolset- Easy to use & massive gamechanger"
5/5
What do you like best about Integrated Management System (IMS)?

this is an easy to use tool. We like to work on standardizing our processes and this tool is helpful for our large organization. especially the parser module to bring in content Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

Nothing to dislike. there's tons of capabilities that we aare not using yet, but could be using next year, if our project evolves the right way. Review collected by and hosted on G2.com.

Riyaz S.
RS
Riyaz S.
Business Process Specialist
Mid-Market (51-1000 emp.)
"Interfacing allow us to manage our Organizational Process in detail with 365 view"
4.5/5
What do you like best about Integrated Management System (IMS)?

we can use interfacing in various Factors From:

--> Process Mapping, Process Linking, managing version and Process Documentation

--> Process Approvals and Cross-Functional Integration much more Review collected by and hosted on G2.com.

What do you dislike about Integrated Management System (IMS)?

we are using Interfacing for a long time so far it doesn't disappoint us as for our Requirement concern Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$
Integrated Management System (IMS) Comparisons
Integrated Management System (IMS) Features
Document Generation
Process Design
Process Repository
Access Controls/Permissions
Data Unification
Accessibility
Process Overview
Process Analysis
Real-Time Process Monitoring
Process Routing