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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Enterprise (44.8% of reviews)
Entry-Level Pricing
Upon request
No pricing available
Inline Manual
Star Rating
(23)4.6 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Upon request
Browse all 2 pricing plansWhatfix
Star Rating
(491)4.6 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Whatfix excels in its Quality of Support with a score of 9.7, which reviewers mention as a key factor in their satisfaction, while Inline Manual also scores high at 9.7, indicating both products provide excellent support.
- Reviewers mention that Whatfix's Ease of Use is rated at 8.7, making it user-friendly for onboarding, whereas Inline Manual's score of 8.1 suggests that some users find it less intuitive, particularly for new users.
- G2 users highlight Whatfix's superior Account-Level Analytics with a score of 8.0, which allows for better tracking of user engagement, while Inline Manual lacks in this area, scoring lower in analytics capabilities.
- Users on G2 report that Whatfix's Self-Service Experience is robust, particularly with its Knowledge Base scoring 8.9, compared to Inline Manual's 8.8, indicating a slight edge in user resources.
- Reviewers say that Whatfix's Product Direction is highly rated at 9.7, suggesting a strong commitment to continuous improvement, while Inline Manual's score of 8.5 indicates room for growth in future developments.
- Users report that both products offer effective Audio-visual Walkthroughs and Text Bubble Walkthroughs, each scoring 8.7 and 9.0 respectively, but Whatfix's higher score in text bubble walkthroughs suggests a more engaging user experience.
Pricing
Entry-Level Pricing
Whatfix
No pricing availableFree Trial
Inline Manual
Free Trial is available
Whatfix
Free Trial is available
Ratings
Meets Requirements
9.0
16
8.8
334
Ease of Use
8.2
16
8.6
404
Ease of Setup
8.3
14
8.3
355
Ease of Admin
8.3
14
8.5
276
Quality of Support
9.7
18
9.7
334
Has the product been a good partner in doing business?
9.5
14
9.5
275
Product Direction (% positive)
8.6
17
9.7
319
Features by Category
User Analysis
Not enough data
8.0
155
Not enough data
8.0
171
User Support
Not enough data
8.2
163
Not enough data
8.0
141
Not enough data
8.0
144
Walkthrough Type
8.9
6
8.5
166
9.2
6
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.6
38
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.4
40
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
50
Not enough data
7.8
46
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
7.6
51
Self-Service Experience
8.8
10
8.9
147
8.9
9
8.8
142
Feature Not Available
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Inline Manual and Whatfix are categorized as Digital Adoption Platform and Customer Self-Service
Unique Categories
Inline Manual has no unique categories
Whatfix is categorized as Product Analytics and SAP Store
Reviews
Reviewers' Company Size
Inline Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.9%
Marketing and Advertising
9.1%
Financial Services
9.1%
Real Estate
4.5%
Investment Management
4.5%
Other
31.8%
Computer Software
15.8%
Information Technology and Services
14.1%
Financial Services
4.0%
Insurance
3.8%
Banking
3.2%
Other
59.2%
Discussions
Inline Manual has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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