What do you like best?
The intuitive campaign roll out and the dashboards for campaign performance are very easy to use. Over a standard (for our organization) month long campaign, employee awareness of phishing and other security issues seems to improve 10%-15% and retention, thus far, has been good.
What do you dislike?
Much of the language in the learning aids reference a reporting feature that was not a good fit for our deployment, because of that a certain percentage of the available material can't be distributed without modification.
Recommendations to others considering the product
The Dynamic groups could use a bit more complexity in the Boolean logic arena, but frequently I've found if you restructure your thought process you can create a set of conditions that meet your needs. For example, when attempting to isolate specific campaigns from test campaign results when looking for users that have been phished, simply adding a date limiter to the query weeds out details that could not be extracted by campaign name as group membership is not a valid input.
What business problems are you solving with the product? What benefits have you realized?
As a large group of Radiologists, or organization has been inundated with phishing attempts to glean not only financial resources, but also protected healthcare details. Historically we've had some close calls with ransomware and spear-phishing. After one such close call a request came from management to create an educational initiative to help better recognize threats of this nature. After looking at several vendors with phishing simulators we decided that Infosec IQ could provide us with the best fit. Thus far we have noticed a tremendous uptick in reported phishing events and improved user awareness of the dangers lurking in their inboxes. Through the use of dynamic groups we've even managed to automate some additional training for some of the less agile learners. Because of this the number of preventable incidents has dropped allowing our IT team to focus on more important things.