Reduce your software costs by 18% overnight
Inbound/Outbound Call Center

Inbound/Outbound Call Center Alternatives & Competitors

(1)4.5 out of 5

Looking for alternatives to Inbound/Outbound Call Center? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Inbound/Outbound Call Center. Based on reviewer data you can see how Inbound/Outbound Call Center stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Zendesk Support Suite, Talkdesk, NICE inContact, and CallTrackingMetrics are the most popular alternatives and competitors to Inbound/Outbound Call Center.

Top Alternatives to Inbound/Outbound Call Center

  • Zendesk Support Suite
  • Talkdesk
  • NICE inContact
  • CallTrackingMetrics
  • UJET

Top 20 Alternatives & Competitors to Inbound/Outbound Call Center

    #1
    #1
  1. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Inbound/Outbound Call Center:
  2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Inbound/Outbound Call Center:

    Julian F.
    JF
    Ticket, chat, and phone call management are all made very easy with Zendesk. I can efficiently track customer support agent activity (including my own) and engagement with this tool.
    #2
    #2
  3. Talkdesk

    (1,149)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Inbound/Outbound Call Center:
  4. World's Leading Cloud Call Center Software

    Categories in common with Inbound/Outbound Call Center:

    Aaron Marc L.
    AL
    I've been a user of Talkdesk for the past 4 years. I've also experienced using other contact center tools. What's good with Talkdesk is that it has this user-friendly interface compared to other...Read more
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Inbound/Outbound Call Center:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Inbound/Outbound Call Center:

    TC
    The real time updates, in terms of your conversion rate, how many calls you have taken, the way it tracks your calls throughout the day. Incontact is very user friendly as well.
    #4
    #4
  7. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Inbound/Outbound Call Center:
  8. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Inbound/Outbound Call Center:

    SA
    The Call Tracking Metrics team integration plan completely met our objectives and the unique scenario of our business model. During the sales and onboarding process they took the time to understand...Read more
    #5
    #5
  9. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Inbound/Outbound Call Center:
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Inbound/Outbound Call Center:

    UA
    I love the different status option, and how simple it is to dial out or transfer a call.
    #6
    #6
  11. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Inbound/Outbound Call Center:
  12. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Inbound/Outbound Call Center:

    RS
    I really enjoy working with Genesys solutions. They are always innovating in order to meet the contact center requirements and empowering the agents to give a best user experience.
    #7
    #7
  13. Genesys Cloud

    (364)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Inbound/Outbound Call Center:
  14. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Inbound/Outbound Call Center:

    Joseph A.
    JA
    The API gives us the ability to automate most of our tasks in managing Genesys Cloud. We are able to Create and remove accounts, modify user settings, change queue statuses, modify permissions...Read more
    #8
    #8
  15. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Inbound/Outbound Call Center:
  16. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Inbound/Outbound Call Center:

    Lou J.
    LJ
    The capability to work anywhere and the ease of use software
    #9
    #9
  17. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Inbound/Outbound Call Center:
  18. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Inbound/Outbound Call Center:

    Nelson Amaurys R.
    NR
    The ability to copy paste numbers to dial, and the recordings being available to review call.
    #10
    #10
  19. Genesys PureConnect

    (279)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Inbound/Outbound Call Center:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Inbound/Outbound Call Center:

    CT
    One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I...Read more
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Inbound/Outbound Call Center:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Inbound/Outbound Call Center:

    AB
    usability in operation is good good integration of the installation of available updates
    #12
    #12
  23. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Inbound/Outbound Call Center:
  24. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Inbound/Outbound Call Center:

    Kevin B.
    KB
    The tool is easy to learn and stand up, but you have the ability to dive in and really customize it if you want. It is very easy for us to create custom messaging for holidays and closed times,...Read more
    #13
    #13
  25. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Inbound/Outbound Call Center:
  26. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Inbound/Outbound Call Center:

    AT
    I love the fact that I can do live coaching with my agents and have them improve the overall call at the same time. I love the tags that can be added which makes it easy for me to track what calls...Read more
    #14
    #14
  27. CloudTalk

    (231)4.3 out of 5

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Inbound/Outbound Call Center:
  28. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Inbound/Outbound Call Center:

    UH
    Cloudtalk is Easy to use platform. Good calling service.
    #15
    #15
  29. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Inbound/Outbound Call Center:
  30. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Inbound/Outbound Call Center:

    AB
    Best forecasting and Scheduling system in the market today. The end user interface is solid and Aspect has made vast improvements on this end in the last 5 years. Back office/Chat forecasting tool...Read more
    #16
    #16
  31. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Inbound/Outbound Call Center:
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Inbound/Outbound Call Center:

    AT
    I can see in real-time what calls are holding for the call center and what agent is available.
    #17
    #17
  33. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Inbound/Outbound Call Center:
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Inbound/Outbound Call Center:

    AR
    -Easy to use. Integrates well. -Has all the functionality we needed plus additional things that we have been really grateful to have. -Customer service is great
    #18
    #18
  35. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Inbound/Outbound Call Center:
  36. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Inbound/Outbound Call Center:

    GS
    Bpmonline is exceedingly configurable arrangement that has expanded the effectiveness and profitability for clients. It was incredible to tweak the worked in procedures to our particular business...Read more
    #19
    #19
  37. JustCall

    (174)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Inbound/Outbound Call Center:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Inbound/Outbound Call Center:

    Tika P.
    TP
    I like the versality of one account having multiple phone numbers based off of different regions. This gives clients all around the world their closest point of contacts. The customer support was...Read more
    #20
    #20
  39. Kixie PowerCall

    (170)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Inbound/Outbound Call Center:
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Inbound/Outbound Call Center:

    UE
    Kixie is very efficient and easy to use! I was surprised at how well integrated the capabilities are, and how user friendly the interface is. I would definitely recommend to other organizations.