What I like best is the fact that their dashboard is so intuitive, able to be tailored to our specific needs and very visual, it has been great to adapt to the needs of our organization. I would also like to add that their customer service has been nothing but helpful, in a record time. Review collected by and hosted on G2.com.

The one thing I dislike (and I have to say that it's not their fault) is the fact that certain platforms that we use, like LinkedIn or X, cannot be integrated into the reports. In our case, it's because our LinkedIn presence is a personal profile and not a page. Review collected by and hosted on G2.com.

Iconosquare allows for a single platform that brings together several of my clients in the same space where I can have the text and visuals approved by my clients. I also like the fact that I can write a post on Instagram and schedule it on Facebook and LinkedIn as well, for example, because my clients' accounts are set up. Review collected by and hosted on G2.com.

The small downside is the fact that we cannot directly mention "non-professional" accounts via the platform.

I also find it unfortunate that if we upload a document on LinkedIn, the client cannot swipe through the pages during validation, so I have to convert each page of the carousel into PNG, then once approved by my client, I integrate it into a PDF and then schedule the post. Review collected by and hosted on G2.com.

I love how intuitive and user friendly Iconosquare is; it's easy to navigate, it's nice to see the layout and preview of the feed before publishing a post, and it's accessible for the entire team to use. Review collected by and hosted on G2.com.

It is a bit annoying to have to constantly upload new media and integrate a content bank into Iconosquare; I wish it had integration features where it could pull from a Google Drive account directly for photos/video content. Review collected by and hosted on G2.com.

I like how comprehensive the platform is, and love the detailed reporting Review collected by and hosted on G2.com.

I wish I could see a more comprehensive follower demographics breakdown for Facebook. Additionally it would be great to see total impressions/engagements for a specific time period as opposed to total post impressions/engagements, because I really want to see how many people are engaging in that time period (even on posts published during a previous time period) Review collected by and hosted on G2.com.

The team behind Iconosquare is very present and available. They are always open to suggestions and feedback, and constantly working to improve the product, which is great in itself. Review collected by and hosted on G2.com.

It's not yet at the point where it perfectly accommodates our needs and business model, but they are very open to feedback. Review collected by and hosted on G2.com.

Iconosquare is super efficient and save me a lot of time on social media strategy. The automatic posts are a life-saver ! I love the feed view, and I find the share link very useful. Review collected by and hosted on G2.com.

I think I haven't yet use all the possibilities of Iconosquare, which are extensive. But it's actually not a flaw ! Review collected by and hosted on G2.com.

It seems to work and our marketers are fairly satisfied with the service. Pretty easy to implement. We use it every day for multiple accounts across multiple brands. Review collected by and hosted on G2.com.

Support is not very responsive. Email support responds once daily at 2-4AM my time, and doesn't do enough to respond to/resolve the issue, so I end up having what should be a 5 minute conversation that takes 5 days. Chat support is non-existent though the feature seems to exist, or just doesn't keep US business hours. One of our accounts keeps getting disconnected for some unknown reason. Have had other accounts become disconnected only for specific Iconnosquare users and support had no idea why. Review collected by and hosted on G2.com.

The insights available made monthly reporting a breeze at our agency. The format of everything was super intuitive and it not only saved our team time but gave deeper insights than most platforms allow. Review collected by and hosted on G2.com.

Adding new accounts was a consistent issue for me. Despite having "full admin access" on many accounts, I would run into limitations on which Facebook and Instagram pages could be filtered into the program.

That said, Alice Boschiroli made the cancelation process so smooth and I very much appreciated her speedy response and ability to help. Review collected by and hosted on G2.com.

In addition to having access to an instant chat bot, the customer service advisor who took over via email was efficient! My request was handled quickly and in a personalized manner, and I was able to pinpoint the origin of my problem thanks to them. Thank you, I am delighted 😁 Lucille Review collected by and hosted on G2.com.

The automatic posting of posts has failed us a few times during bugs or application updates, but the customer service team has always been attentive. Review collected by and hosted on G2.com.

The team that helps with Iconosquare installation and when support is required provides a rapid solution. Your user-friendly interface and the KPIs you offer are great. We prepare the sharing text with integrated AI. I almost don't need to make any changes to the text. Review collected by and hosted on G2.com.

There is nothing that I think is missing from the Iconosquare program. Review collected by and hosted on G2.com.