ICIMS Reviews & Product Details

iCIMS is a strong and reliable platform that supports many aspects of our recruiting and onboarding process. The system offers useful functionality, integrations, reporting, and growing AI capabilities that help improve our efficiency. The iCIMS team is very responsive, keeps us informed of new features and updates, and helps us explore ways to get the most value from the platform. They also provide great support with implementations and integrations ideas, such as reference checks, helping us maintain smooth recruiting and onboarding processes. Review collected by and hosted on G2.com.

At times, the amount of information and resources provided can feel overwhelming, making it difficult to determine what is most relevant. We have also experienced occasional challenges with candidates accessing or opening iForms, which can delay the onboarding process. However, the iCIMS team is always responsive and helps us work through challenges as they arise. Review collected by and hosted on G2.com.

I like that ICIMS does everything for recruiting, eliminating the need for multiple programs. It communicates with candidates through email, webforms, and text messages, and posts to multiple job sites effortlessly. I also appreciate its curation and reporting capabilities, including great out-of-the-box dashboards for managers and non-recruiters. The recent integration with our HCM makes it communicate nearly seamlessly. My favorite feature is the iFORM with customizable templates, providing more power and options straight out of the box. Review collected by and hosted on G2.com.

There are a lot of settings in this feature-rich system, and sometimes we experience slight glitches. Often, these are user errors, but occasionally ICIMS admits to temporary glitches, although they resolve them quickly, they're noticeable. I was surprised that there isn't a true out-of-the-box integration with SAP SuccessFactors. The integration we implemented works great, but it did require some development effort, which always brings the potential for something breaking down the road. Review collected by and hosted on G2.com.

iCIMS is user-friendly for recruiting team and gives user admin like myself more flexibility in controlling and configuring our platform to meet our business needs. Review collected by and hosted on G2.com.

There are limitations when it comes to reporting. There is a set number of filters like 10 where if we want to have more filters, it won't allow that. The reporting itself is easy to pull however, with the reporting, hopefully with AI enabled, we can make the reporting more robust. Review collected by and hosted on G2.com.

It's a proven tool that has a long track record of working well with hiring managers, HR staff and recruiters. Not as many fancy bells and whistles compared to newer ATS...it just works. The integrations are outstanding and working with approved vendors is key to getting it up and running quickly. Configuration is fairly flexible as well. Review collected by and hosted on G2.com.

UI is dated and could use a refresh, even with the new version out. Integrations with newer HR systems and having easier API platforms would be nice. Reporting is standard but nothing overwhelming. Review collected by and hosted on G2.com.

Very user friendly, great customer service Review collected by and hosted on G2.com.

CXM could use refining. There are features that feel clunky and it's not as user friendly as iCIMS as a platform Review collected by and hosted on G2.com.

The system is very user friendly. The trainings they offer are awesome. Review collected by and hosted on G2.com.

The customer service piece. Always having to submit a ticket and then because they are in India they call you back at 8pm. Not cool and not something you all should continue with. Review collected by and hosted on G2.com.

iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user friendly configuration is easy to manage and provide wide range of options to set up HR processes as per your business requirements especially where you manage multiple clients/agencies under one parent group. Review collected by and hosted on G2.com.

Major downside of iCIMS is it allows duplicate entry under field, there's no check for that and other one is we can only export 50 K records through iCIMS reporting which creates issue when your data volume is really high. Review collected by and hosted on G2.com.

iCims is very robust with reporting options. You truly can report on almost anything Review collected by and hosted on G2.com.

Implementation was more difficult with this product than others I've used. There is a lot of room for misinterpretation between client and implementation specialist. If not clearly defined, the clean up takes a very long time. Review collected by and hosted on G2.com.

ICIMS integrates well with our HRIS. It affords us the flexibility for customization of dashboards, hiring portals, and screening process. Those all feed into our priorities of applicant experience and internal mission focus. Review collected by and hosted on G2.com.

Two versions of the platform...legacy and New ICIMS. Review collected by and hosted on G2.com.

I really appreciate the massive amount of customization available. As a multi-branded organization, it’s important for us to be able to configure different workflows for each brand, and this makes that possible. Review collected by and hosted on G2.com.

Most communications still have to be delivered by email rather than SMS. Additionally, iFORMs are still not optimized for a mobile environment, which makes them less convenient to use on a phone. Review collected by and hosted on G2.com.