--- title: ICIMS Reviews meta_title: 'ICIMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 995 reviews by the users' company size, role or industry to find out how ICIMS works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 995 scale: '5' date_modified: '2026-10-21' parent_category: name: Talent Acquisition Suites url: https://www.g2.com/categories/talent-acquisition-suites ---

ICIMS Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

ICIMS Reviews (995)

View 2 Video Reviews
Reviews

ICIMS Reviews (995)

View 2 Video Reviews
4.2
995 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and quick turnaround in obtaining references, which significantly streamlines the hiring process. The automated system allows for efficient data collection and provides valuable insights into candidates, making it easier to make informed hiring decisions. However, some users note that the requirement for multiple references can be a limitation.

Pros & Cons

Generated from real user reviews
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AM
Andrew M.
Manager, People Technology
Packaging and Containers
Enterprise (> 1000 emp.)
"Comprehensive Recruiting Tool with Customizable Features"
4/5
What do you like best about ICIMS?

I like that ICIMS does everything for recruiting, eliminating the need for multiple programs. It communicates with candidates through email, webforms, and text messages, and posts to multiple job sites effortlessly. I also appreciate its curation and reporting capabilities, including great out-of-the-box dashboards for managers and non-recruiters. The recent integration with our HCM makes it communicate nearly seamlessly. My favorite feature is the iFORM with customizable templates, providing more power and options straight out of the box. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

There are a lot of settings in this feature-rich system, and sometimes we experience slight glitches. Often, these are user errors, but occasionally ICIMS admits to temporary glitches, although they resolve them quickly, they're noticeable. I was surprised that there isn't a true out-of-the-box integration with SAP SuccessFactors. The integration we implemented works great, but it did require some development effort, which always brings the potential for something breaking down the road. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

What a fantastic rundown. Thank you!

It's so rewarding to hear that ICIMS has become the one place your team runs recruiting, from job postings and scheduling to approvals and candidate communication. We're thrilled the out-of-the-box dashboards are working well for managers and non-recruiters too. And iFORMs being your favorite feature made our day!

We also appreciate your thoughtful feedback on settings and integrations. It's great to hear your integration is now running smoothly, and we know how much work your team put into getting it there. Insights like these help us keep making the experience easier for admins in a system with this many features.

Thanks for being such a great partner. We can't wait to keep building together!

Verified User in Utilities
AU
Verified User in Utilities
Enterprise (> 1000 emp.)
"User-Friendly Recruiting Platform with Flexible Admin Controls"
4.5/5
What do you like best about ICIMS?

iCIMS is user-friendly for recruiting team and gives user admin like myself more flexibility in controlling and configuring our platform to meet our business needs. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

There are limitations when it comes to reporting. There is a set number of filters like 10 where if we want to have more filters, it won't allow that. The reporting itself is easy to pull however, with the reporting, hopefully with AI enabled, we can make the reporting more robust. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you so much for sharing this!

We love hearing that ICIMS has made life easier for your recruiting team, and that the admin flexibility lets you shape the platform around how your business actually works. It's great to know the switch from your previous ATS paid off. Being able to pull information quickly, see where candidates are, and find people fast is exactly the kind of win we hope for.

Thank you, too, for your honest feedback on reporting filters. Notes like yours go straight into how we think about making reporting more robust, and we're excited about what's ahead there.

We're so glad to have you as part of the ICIMS community. Thanks again for taking the time to share your experience!

Verified User in Hospitality
AH
Verified User in Hospitality
Enterprise (> 1000 emp.)
"Solid and reputable ATS with long list of integration partners"
4/5
What do you like best about ICIMS?

It's a proven tool that has a long track record of working well with hiring managers, HR staff and recruiters. Not as many fancy bells and whistles compared to newer ATS...it just works. The integrations are outstanding and working with approved vendors is key to getting it up and running quickly. Configuration is fairly flexible as well. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

UI is dated and could use a refresh, even with the new version out. Integrations with newer HR systems and having easier API platforms would be nice. Reporting is standard but nothing overwhelming. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you for your thoughtful review!

We're glad to hear ICIMS has been a reliable partner for your team and that our integrations and flexible configuration have helped simplify the hiring process. Hearing that ICIMS "just works" is one of the best compliments we can receive.

We also appreciate your feedback on the UI, APIs, and reporting experience. We're continually investing in the platform, and customer input like yours helps guide that evolution.

Thank you again for being part of the ICIMS community and for sharing your perspective.

Maggie F.
MF
Maggie F.
Talent Acquisition Manager
Enterprise (> 1000 emp.)
"Preferred ATS system"
5/5
What do you like best about ICIMS?

Very user friendly, great customer service Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

CXM could use refining. There are features that feel clunky and it's not as user friendly as iCIMS as a platform Review collected by and hosted on G2.com.

Ivy S.
IS
Ivy S.
Director of Employment Services and Workforce Development
Enterprise (> 1000 emp.)
"Very User-Friendly System with Awesome Training"
5/5
What do you like best about ICIMS?

The system is very user friendly. The trainings they offer are awesome. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

The customer service piece. Always having to submit a ticket and then because they are in India they call you back at 8pm. Not cool and not something you all should continue with. Review collected by and hosted on G2.com.

Neetu S.
NS
Neetu S.
Manager
Enterprise (> 1000 emp.)
"Amazing Talent management tool"
4.5/5
What do you like best about ICIMS?

iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user friendly configuration is easy to manage and provide wide range of options to set up HR processes as per your business requirements especially where you manage multiple clients/agencies under one parent group. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Major downside of iCIMS is it allows duplicate entry under field, there's no check for that and other one is we can only export 50 K records through iCIMS reporting which creates issue when your data volume is really high. Review collected by and hosted on G2.com.

Kathy B.
KB
Kathy B.
Regional HR Director
Enterprise (> 1000 emp.)
"Robust Reporting Options That Deliver Deep Insights"
4/5
What do you like best about ICIMS?

iCims is very robust with reporting options. You truly can report on almost anything Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Implementation was more difficult with this product than others I've used. There is a lot of room for misinterpretation between client and implementation specialist. If not clearly defined, the clean up takes a very long time. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you for sharing this feedback! We're so glad reporting has been a strength for your team -- being able to report on almost anything is exactly the flexibility we aim to deliver.

We also hear you on implementation, and take that seriously. Clear alignment between client and specialist from day one makes all the difference, and we're continuously refining that process to close the gaps you experienced.

Thank you again for taking the time to share your experience!

AO
ANTHONY O.
Manager, Talent Acquisition
Mid-Market (51-1000 emp.)
"Flexible, Customizable ICIMS That Integrates Smoothly with Our HRIS"
4/5
What do you like best about ICIMS?

ICIMS integrates well with our HRIS. It affords us the flexibility for customization of dashboards, hiring portals, and screening process. Those all feed into our priorities of applicant experience and internal mission focus. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Two versions of the platform...legacy and New ICIMS. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you for the kind words! It's great to hear that ICIMS works well alongside your HRIS. We love that the flexibility in your dashboards, hiring portals and screening process helps you focus on what matters most to your team: a great applicant experience and your internal mission.

We're also glad the improved backend searchability is making a difference day to day.

Thank you for your candid feedback about working across the legacy and New ICIMS experiences. We know it can feel like a lot to manage two versions, and feedback like yours helps us make that transition smoother.

We're so grateful for your partnership, and thanks again for sharing your experience with the G2 community!

Verified User in Restaurants
AR
Verified User in Restaurants
Enterprise (> 1000 emp.)
"10+ Years Experience with iCIMS"
4.5/5
What do you like best about ICIMS?

I really appreciate the massive amount of customization available. As a multi-branded organization, it’s important for us to be able to configure different workflows for each brand, and this makes that possible. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

Most communications still have to be delivered by email rather than SMS. Additionally, iFORMs are still not optimized for a mobile environment, which makes them less convenient to use on a phone. Review collected by and hosted on G2.com.

Response from Alison Ardolino of ICIMS

Thank you for sharing your feedback and for trusting ICIMS for more than a decade! We're thrilled that our configurability has helped support the unique needs of your brands while creating a straightforward hiring experience for recruiters, managers, and candidates alike.

We also appreciate you highlighting opportunities around SMS communications and mobile-friendly IFORMS. Feedback like this is incredibly valuable as we continue to evolve the platform.

Thank you again for your partnership!

Best,

Alison

Marketha W.
MW
Marketha W.
Recruiter
Mid-Market (51-1000 emp.)
"Outstanding Experience from Start to Finish"
5/5
What do you like best about ICIMS?

What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates throughout the entire hiring process, from application to onboarding, while keeping communication organized and centralized. I also appreciate the reporting tools and customization options, which help streamline workflows and support informed hiring decisions. Review collected by and hosted on G2.com.

What do you dislike about ICIMS?

What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be slow at times, and certain features are not as intuitive as they could be, which can impact efficiency during high-volume recruiting. Review collected by and hosted on G2.com.

Questions about ICIMS? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
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What is iCIMS Talent Cloud used for?

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Agnes M.
AM
Agnes Montemayor
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Last activity over 6 years ago

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Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

14 months

Average Discount

11%

ICIMS Comparisons
ICIMS Features
Customization
Integration APIs
User, Role, and Access Management
Candidate Search
Career Page Configuration
Interview Scheduling
Onboarding
Sourcing and Candidate Identification
Sourcing and Candidate Identification
Job Posting
Interview Scheduling