# ICIMS Reviews **Vendor:** ICIMS **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.2/5.0 **Total Reviews:** 987 ## About ICIMS ICIMS is the talent acquisition platform that unites the strengths of enterprise software with the transformative power of AI. More than 4,400 companies across 200 countries — including a quarter of the Fortune 500 — trust ICIMS to find and hire the people who shape their future. With insights from billions of hiring interactions, continual AI innovation and a highly extensible platform, ICIMS makes hiring a true business advantage. Our platform includes ICIMS Hire (ATS), ICIMS Frontline AI (for high‑volume hiring), ICIMS Engage (CRM), ICIMS Employer Branding (career sites), and ICIMS Coalesce AI, all designed to work together within an extensible ecosystem that supports how and where organizations hire. ## ICIMS Pros & Cons **What users like:** - Users find the **ease of use** of iCIMS invaluable for efficient talent tracking and collaboration among team members. (62 reviews) - Users value the **customization options** in iCIMS, enabling tailored solutions that enhance their recruitment processes. (42 reviews) - Users value the **customizability** of iCIMS, enabling tailored solutions that enhance their talent acquisition processes. (41 reviews) - Users value the **robust reporting and AI-driven candidate recommendations** that enhance recruitment efficiency and support. (34 reviews) - Users value the **recruitment efficiency** of iCIMS, enabling streamlined candidate selection and enhanced workflow for hiring teams. (33 reviews) - Users value the **efficiency** of iCIMS, appreciating its organization and flexibility in handling high-volume recruitment. (32 reviews) - User Interface (29 reviews) - Customization Options (28 reviews) - Helpful (27 reviews) - Talent Acquisition (27 reviews) **What users dislike:** - Users express frustration over **limited customization** options with ICIMS, leading to integration challenges and prolonged setup times. (27 reviews) - New users may find the **high learning curve** of iCIMS overwhelming, especially when customizing features and tools. (22 reviews) - Users find the **difficult navigation** of ICIMS frustrating, especially for those unfamiliar with tech or the platform. (20 reviews) - Users face challenges with **poor customer support** , often dealing with outsourced teams and unresolved issues. (19 reviews) - Users face significant **integration issues** with iCIMS, particularly with schedule management and third-party tools usability. (17 reviews) - Users find the **difficult learning curve** of iCIMS due to its complex dashboard and customizations challenging to navigate. (16 reviews) - Poor Support Services (16 reviews) - Users find iCIMS to be **not user-friendly** , with complex processes and unintuitive navigation that hinder efficiency. (15 reviews) - Access Limitations (14 reviews) - Poor Reporting (14 reviews) ## ICIMS Reviews ### 1. 10/10 recommend ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** It is very user friendly! We can navigate through applicants quickly and sort them into different statuses. **What do you dislike about ICIMS?** Sometimes, I feel customer service doesn't always understand my question and it can be frustrating going back and forth. **What problems is ICIMS solving and how is that benefiting you?** We are able to review candidates quickly. We are also able to attract more candidates to our open positions. ### 2. Informative session on the Talent Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about ICIMS?** I like that it ranks candidates for you based on your JD. **What do you dislike about ICIMS?** The price is a bit much for our organization with the cost of iCIMS plus the other add ins that we find necessary. **What problems is ICIMS solving and how is that benefiting you?** We have not purchased it yet but it would help us solve high volume roles in order to rank candidates. ### 3. I absolutely enjoy Icims. It is easy, and an excellent source to utilze. **Rating:** 5.0/5.0 stars **Reviewed by:** tiana K. | Sr. Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about ICIMS?** The easiness of the app, along with the support from the helpdesk team if needed. **What do you dislike about ICIMS?** There is nothing that I dislike at the moment **What problems is ICIMS solving and how is that benefiting you?** It has allowed me to effectively recruit, and utilize the system to its full effect. **Official Response from Jenine Laviola:** > Hello, my name is Jenine Laviola and I am the Customer Marketing Program Manager here at iCIMS. We appreciate your positive feedback about iCIMS Talent Cloud. It's great to hear that the system has been beneficial for your recruitment efforts. If you need anything at all please feel free to reach out Jenine.laviola@iCIMS.com ### 4. Easy to find talent information **Rating:** 5.0/5.0 stars **Reviewed by:** Sally G. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ICIMS?** I am able to easily search for candidates, download their resumes, find application information, and see what roles they have applied to. **What do you dislike about ICIMS?** There are some parts of the website that could be easier to use. For example, the section that shows activity is so small, it would nice to be able to expand this section to see the candidates information. In addition, HR candidates are able to see all roles, including roles they have applied to. **What problems is ICIMS solving and how is that benefiting you?** I manage the HR campus program and have hundreds of applicants apply for roles. I am able to easily search for a candidate and find relevant information to see if a candidate is qualified for an interview. ### 5. ICIMS is hands down the most robust system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about ICIMS?** Love the reporting capabilities, and its ease of use. **What do you dislike about ICIMS?** I wish it made it easier for third party integrations. **What problems is ICIMS solving and how is that benefiting you?** ICIMS is my one stop shop for posting jobs in multiple sites, gathering strong candidate flow, keeping track of where they stand in the process from begging to end. ### 6. A porche cost build your own ATS System **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about ICIMS?** Reporting once you understand their structure is pretty good **What do you dislike about ICIMS?** Can't administer role security yourself. Confusing design for an administrator. Unable to do a role automation based on termination. Once roles are created in the system, you cannot remove them. Navigating the platform is complex and while it's configurable, many of the changes require support to be able to accomplish as there isn't great resources on this. Offer letters are only able to be approved via email - the system doesn't have capabilities for Hiring Mangers/Approvers to go in and approve. **What problems is ICIMS solving and how is that benefiting you?** Creating jobs, posting jobs, processing applicants, connecting to our background screening vendor, creating offers, submitting to our HRIS system. **Official Response from Jenine Laviola:** > Hello, thank you so much for your feedback. We are glad to hear you find our reporting to be helpful. Thank you for also sharing some areas for improvement as we are always looking for customer feedback to help improve the recruiting experience. If you haven't already, view our ideas forum to suggest these enhancements and we are continuing to update any and all resource son our iCIMS Community. Please feel free to reach out to feedback@icims.com or myself at Jenine.Laviola@icims.com Thank you again for your support. ### 7. iCIMS User Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** The iCIMS talent cloud is very easy to use and understand. It streamlines the recruting process. **What do you dislike about ICIMS?** Some of the workflows can seem repetative, but you can edit them to your liking. **What problems is ICIMS solving and how is that benefiting you?** Since we went live we have since a huge increase in applicants. ### 8. Easy to use, straight forward and great from the user side. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about ICIMS?** Provides high-quality references with each of use for both the candidate and the references. **What do you dislike about ICIMS?** Customer service can be difficult at times to actually reach a live person. **What problems is ICIMS solving and how is that benefiting you?** Helping automate the reference checks for our company. ### 9. ICIMS Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about ICIMS?** I love how easy it is to process out candidates. We have recently deployed automations and even with hickups, it was a seemless experiance once we worked out all the kinks. **What do you dislike about ICIMS?** The only thing Im not a fan of is the "New ICIMS" features. I do the like the new modern look but Iit seems as though the we have to manuver a little differently when trying to process certain things. However, there with change it is expected. **What problems is ICIMS solving and how is that benefiting you?** N/A ### 10. iCIMS Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** I really enjoy using iCIMS. It has every feature you can think of. **What do you dislike about ICIMS?** Since they have so many features, it can at times be difficult to find what you are looking for. **What problems is ICIMS solving and how is that benefiting you?** The iCIMS platform makes sourcing and hiring easier. ### 11. Best ATS for Any Business **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna Murthy B. | Talent Acquisition Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about ICIMS?** Candidature Process, Dashboards and Reports, etc **What do you dislike about ICIMS?** There is Nothing which i do not like about ICIMS, its the best in the Industry.. **What problems is ICIMS solving and how is that benefiting you?** Tracking of the Candidate, Reports and Dashboards ### 12. Aligns with our Company Goals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** Emails can be updated easily for applicants **What do you dislike about ICIMS?** HAVING TO CREATE TEMPLATES for jobs . yes, all caps was necessary. **What problems is ICIMS solving and how is that benefiting you?** Ease of Use, linkedin applications syncs with the environment. Compliance is more easily addressed with Data privacy laws. Reporting ease. ### 13. Excellent experience with ICIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about ICIMS?** ICIMS has many customizable features that makes this platform the best option for our company. **What do you dislike about ICIMS?** There is nothing our recruiting team dislikes about ICIMS Talent Cloud. **What problems is ICIMS solving and how is that benefiting you?** The system is solving our candidate encounter by providing the candidate a smooth application and interview process. Our recruiter have learned how to manage all processes we currently use allowing us to professionally present our organization. ### 14. Requires advanced PM skills to implement **Rating:** 3.0/5.0 stars **Reviewed by:** Liliana E. | Global Talent Acquisition Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ICIMS?** Reporting capabilities, personalization and communication capabiliuty **What do you dislike about ICIMS?** It takes a lot of effort to configure at first, a dedicated PM and a lot of patience to solve issues with tickets rather than 1-1 sesions **What problems is ICIMS solving and how is that benefiting you?** Reporting capabilities and customer engagement **Official Response from Jenine Laviola:** > Hello, my name is Jenine Laviola and I am the Customer Marketing Program Manager here at iCIMS. Thank you for sharing your feedback with us. We're glad to hear that you appreciate the reporting capabilities and communication features of iCIMS Talent Cloud. We understand your concerns about the initial configuration and support process, and we are continuously working to improve the user experience and support resources. If you need anything at all please feel free to reach out. Jenine.laviola@icims.com ### 15. Hire at scale with easy operation and management **Rating:** 4.5/5.0 stars **Reviewed by:** Micheal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about ICIMS?** iCIMS make talent hiring process easy and simple to operate. Search for candidate and find all their basic information and download it into the cloud for quick scanning and analyzed. Automating the hiring workflow and implement it easily with the current HR system. **What do you dislike about ICIMS?** Some part of the features is not easy to use. As an example, tracking a candidate isn't easy to do and the our HR can't see candidate full information. **What problems is ICIMS solving and how is that benefiting you?** Solve issues with candidate onboarding process and make the process automated without having to deal with full technical setup. ### 16. ICIMS is a fantasic talent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about ICIMS?** Icims allows you to Take Action on Candidates in iCIMS Candidate Relationship Management (CRM) and parse resumes with ease. **What do you dislike about ICIMS?** The views between candiates could be beter. Along with relationships for other canidates who meet the same qualifiacations. **What problems is ICIMS solving and how is that benefiting you?** Finding external and internal candidates. Easy to use, but needs improvement in relationships. ### 17. Great Platform to Utilize **Rating:** 4.0/5.0 stars **Reviewed by:** Samantha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ICIMS?** I enjoy that it us easily accessible and very user friendly **What do you dislike about ICIMS?** I wish there were additional features to utilize **What problems is ICIMS solving and how is that benefiting you?** Easily accesing candidate files **Official Response from Jenine Laviola:** > Hello, my name is Jenine and I am the Customer Marketing Program Managere here at iCIMS. We're glad to hear that you find iCIMS Talent Cloud easily accessible and user-friendly. We are constantly working on adding new features to enhance your experience, so stay tuned for updates! Feel free to reach out Jenine.laviola@iCIMS.com ### 18. Amazing support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about ICIMS?** Adaptable system Easy for admins to learn Learning courses **What do you dislike about ICIMS?** No control over search locks Certain backend settings are not available for admins **What problems is ICIMS solving and how is that benefiting you?** More AI Fiters ### 19. Its good but definingly could use improvements to make it a leader **Rating:** 3.0/5.0 stars **Reviewed by:** rami a. | Admin, Enterprise (> 1000 emp.) **Reviewed Date:** August 06, 2024 **What do you like best about ICIMS?** features for sure. Espacially learning academy **What do you dislike about ICIMS?** sometimes its confusing to navigate and use **What problems is ICIMS solving and how is that benefiting you?** onboarding recruiting and candidate managment ### 20. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** marisol s. | Sr. HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** Recently started using for our implementation of the new system and its very simple and thorough, **What do you dislike about ICIMS?** Have nothing negative to say about Icims talent cloud **What problems is ICIMS solving and how is that benefiting you?** Helping the company simplify the process ### 21. Template based implementation. **Rating:** 3.5/5.0 stars **Reviewed by:** Tavar B. | Associate, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about ICIMS?** Great team to work with, very flexible team. **What do you dislike about ICIMS?** Template based implemenation, sometimes confusing to client needs **What problems is ICIMS solving and how is that benefiting you?** We don't have an ATS ### 22. iCIMS great for Streamlining the hiring process. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ICIMS?** iCIMS has allowed our company the ability to streamline the applicant process. Ranging from the application, interview, job offer, onboarding and hiring. **What do you dislike about ICIMS?** Not many dislikes as we've had a good experience using iCIMS. **What problems is ICIMS solving and how is that benefiting you?** It has allowed us to go paperless with the digital job offers. Integrations with background checks and I9's has been very beneficial. **Official Response from Jenine Laviola:** > Hello, my name is Jenine and I am the Customer Marketing Program Managere here at iCIMS. We're thrilled to hear that iCIMS Talent Cloud has helped streamline your hiring process from application to onboarding. Thank you for sharing your positive experience! If you need anything at all please feel free to reach out! Jenine.laviola@icims.com ### 23. Very efficient way to track candidates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** All in one ATS! From having your own job portal to onboarding **What do you dislike about ICIMS?** Sometimes there is a lag but not all the time **What problems is ICIMS solving and how is that benefiting you?** Finding the best candidate for the specific role ### 24. Perhaps not the most suitable ATS for a large healthcare organization **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about ICIMS?** - The ability to configure some items on the platform on the client side - Ability to track and review previously submitted tickets - Ability to easily create reports on the platform - Customized dashboards on New iCIMS - Test platform available **What do you dislike about ICIMS?** - Inability to report on the audit trail - Tech support is lacking or slow - Limited support for the decision engine that iCIMS had created for our company - Application updates are not always communicated to clients, which has had impacts on our application set-up and processes **What problems is ICIMS solving and how is that benefiting you?** - easy report building - easy for applicant tracking - offer letter templates - text engagement ### 25. Neutral Feeling **Rating:** 2.5/5.0 stars **Reviewed by:** Micheal C. | Manager Environmental Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** I think it has a lot of oppurtunity when used correctly **What do you dislike about ICIMS?** We do not use it up to its maximum oppuurtunity **What problems is ICIMS solving and how is that benefiting you?** I think just getting buy in from staff ### 26. HRIS Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Maria C. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about ICIMS?** It is customizable in regards to the tasks and ease of use. **What do you dislike about ICIMS?** There are some limitations of the reporting. We dont have the ability to create advanced reports. We currently need to manually get a report and check if someone is still in progress with their onboarding even though they finalized all the tasks. Otherwise, the record wont be never send over to our HRIS and create delays on our end. **What problems is ICIMS solving and how is that benefiting you?** From the onboarding side it is solving the automation of access and equipment that new hires need to the IT Department. ### 27. Not user friendly... too robust for most small to medium businesses **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about ICIMS?** The dashboard was great! You could set it up so you could see your day and analytics at a glance. **What do you dislike about ICIMS?** Not user friendly. Had so many features, but no really good place to learn them all. **What problems is ICIMS solving and how is that benefiting you?** We needed an applicant tracking system that would handle high volume recruiting ### 28. Comprehensive tool, might be too much for some **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel G. | Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about ICIMS?** It does have a lot of useful tools, it allos big corporations to do the job **What do you dislike about ICIMS?** Might be too cluncky for some users, I wish it could be slimed down as needed **What problems is ICIMS solving and how is that benefiting you?** It allows the user to track all candidate stages, I can control every candidate and every aspect **Official Response from Jenine Laviola:** > Hello, my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. It's great to hear that iCIMS Talent Cloud is helping you track candidate stages and giving you control over every aspect. We're committed to providing solutions that benefit our users. If you need anything at all please feel free to reach out. Jenine.laviola@icims.com ### 29. 9+ Years experience with iCIMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** The massive amount of customizations that can be made. As a multi-branded organization, it is important that we can configure different workflows for the different brands **What do you dislike about ICIMS?** That most communications still have to be delivered by email VS SMS. Additionally, iFORMs are still not optimized for a mobilt environment **What problems is ICIMS solving and how is that benefiting you?** It allows us to utilize on platform for all of our brands ### 30. ICIMS Review **Rating:** 4.5/5.0 stars **Reviewed by:** Analissa G. | People Analytics Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ICIMS?** Facility to download reports within the platform. **What do you dislike about ICIMS?** The look & feel of the platform, feels a little old could be a little more savy. I would add more AI features. **What problems is ICIMS solving and how is that benefiting you?** Data Drive Insights Improve Hiring Decisions Enhance Candidate Experience Increased Collaboration **Official Response from Jenine Laviola:** > Hello Analissa, my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. Thank you for taking time to write this review. Glad to hear you liking the ability to download reports within the platform the best. We take into consideration the look & feel of the platform and always looking to improve the UI experience. In regards to AI we have new features like Copilot and CXM. We have valuable resources in our Community on those releases. If you need anything at all or need me to point you in the direction feel free to reach out Jenine.laviola@icims.com ### 31. Very satisfactorily **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew C. | Contact Center Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about ICIMS?** How easy it is to navigate through the screen and find the info. **What do you dislike about ICIMS?** Nothing yet, I haven't come across any inconvenience. **What problems is ICIMS solving and how is that benefiting you?** Color coding the information contained in there will make it easier finding the info for the new candidates. **Official Response from Jenine Laviola:** > Hello my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. We're glad to hear that you find iCIMS Talent Cloud easy to navigate and user-friendly! If you need anything at all feel free to reach out Jenine.laviola@icims.com ### 32. The best ATS I have worked in **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about ICIMS?** It is easy to configure the system to your specific needs without having to request assistance. If you do have to request assistance, the iCIMS support team is very quick to respond. **What do you dislike about ICIMS?** I have no complaints about the system. Anything that I would like to see is sent in for a suggestion and considered by the products team. My account rep is also very communicative and easily explains products that we do not currently utilize that fit our requests. **What problems is ICIMS solving and how is that benefiting you?** It helps us streamline and automate our system. It has given time back to our recruitment team where they are able to focus on sourcing and conversing vs manually completing tasks. The integrations with job boards is a large time saver and the automation of the system is very helpful. ### 33. Streamline made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ICIMS?** I love the reliability of it all. There is almost non-existent user disruption. If something is not working it is almost on our end. iCIMS is quick to assist and escalate when issues are business impacting. We have a lot of foot traffic because of the nature of our business and iCIMS is able to provide an environment that we can count on at any point in our traffic. I also love that it is extremely customizable and allows for global teams to have one system and easy to integrate with. **What do you dislike about ICIMS?** Reporting is good but they don't have the option to filter out for exact matches. and notification triggers can be improve. A good example is if you want to exclude a specific requisition or employee number that may also be found in another number, it will exclude all matches (a number like 99 would exclude 199, 299, 399 and so on). **What problems is ICIMS solving and how is that benefiting you?** It automatically updates all government forms and allows us to add task pre-requisites to safeguard the hiring processes. This helps reduce anyone from moving along without having completed our requirements. ### 34. Fine as a user, unless you're also an Admin **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ICIMS?** There's plenty of functionality and customization within the platform - learning your way around the more advanced stuff can be a bit challenging and time consuming, but if you can learn it the perk is the ability to have control over some of the details of the workflow. Integrating with other platforms and HRIS was also pretty easy. Pretty straightforward to use for the basic recruitment ATS functions you need. iCIMS does try to keep up with more modern recruitment trends - CMS, text recruiting, etc., - which I can appreciate. **What do you dislike about ICIMS?** The helpdesk and representative partner teams could be a lot more helpful. It seems the team structure there changed a few years ago and the helpdesk has more tiers, which is expected - but it takes more than a couple tries to reach an actual icims IT specialist who understands the issue. There's a couple back and forth emails as you try to explain a basic problem, and you get the wrong responses for the help you're trying to get. The fact that only the Account Holder Admin can submit any kind of helpdesk ticket is not practical for even a smaller organization, or reasonable for turnaround time. This used to not be the case, as regular admins were able to also submit, coordinate, and oversee helpdesk tickets for issues from candidates, employees, hiring managers, and recruiters. This on top of the lagging helpdesk support makes it more frustrating to get effective help. Reaching your iCIMS account rep has also been increasingly difficult. When we try to reach out it can actually take weeks to hear an answer on urgent items, with constant forwarding, away messages, and organizational changes/turnovers. Overall customer support has dropped quite drastically over the last few years. **What problems is ICIMS solving and how is that benefiting you?** A good database of candidate resumes and pipeline history. Ability to custom tag candidates is helpful to the more niche labels in IT. ### 35. iCIMS Talent Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ICIMS?** Applicant Tracking System (ATS): iCIMS' ATS is the cornerstone of the platform. It offers powerful resume parsing, advanced search capabilities, and customizable workflows. The system ensures a smooth candidate experience while providing recruiters with the tools they need to manage applications efficiently. **What do you dislike about ICIMS?** Implementation Time: Some users report that the implementation process can be lengthy and complex, requiring a significant time investment. **What problems is ICIMS solving and how is that benefiting you?** Creating ranking to reduce time spent reviewing candidates. **Official Response from Jenine Laviola:** > Hello, my name is Jenine and I am the Customer Marketing Program Managere here at iCIMS. It's great to hear that iCIMS Talent Cloud is helping you create rankings to reduce time spent reviewing candidates. We're committed to providing solutions that benefit our users in their recruitment processes. If you need anything at all please feel free to reach out Jenine.Laviola@iCIMS.com ### 36. Good ATS to work **Rating:** 4.0/5.0 stars **Reviewed by:** Vinayak C. | Application Analyst HRIS, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about ICIMS?** Navigation is a wonderful experience, i like working on it **What do you dislike about ICIMS?** Nothing as of now, as i am aware iCIMS team is really supportive **What problems is ICIMS solving and how is that benefiting you?** this really benefits our talent acquisition team ### 37. ICIMS ATS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2023 **What do you like best about ICIMS?** It is a very user friendly platform, and pretty customizable. **What do you dislike about ICIMS?** I wish you would have auto launches that are able to collect the info and add it back in the sysetm (Interview feedback). Also, for the interviews scheduled through ICIMS - if the interview gets rescheduled/ declined - I don't have any visibility on that. **What problems is ICIMS solving and how is that benefiting you?** ICIMS helps us consolidate multiple functions in one place. ### 38. iCIMS for Insurance Company **Rating:** 4.0/5.0 stars **Reviewed by:** Dewey B. | Senior Systems & Process Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ICIMS?** Ability to customize dashboards, profiles, and security **What do you dislike about ICIMS?** Support process and staffing helpdesk overseas. **What problems is ICIMS solving and how is that benefiting you?** Allows us to recruit and hire top talent with a professional branded career site. **Official Response from Jenine Laviola:** > Hello my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. We're glad to hear that you appreciate the ability to customize dashboards, profiles, and security in iCIMS Talent Cloud. We understand your concerns about the support process and staffing helpdesk being overseas. We are continuously working to improve our support services to better meet your needs. If you need anything at all don't hesitate to reach out. Jenine.laviola@icims.com ### 39. Good ATS **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about ICIMS?** Easy workflows and you can customize it to fit your organizations needs. It is fast and efficient. **What do you dislike about ICIMS?** The interface could be more exciting. Is that customizable too to make it more exciting? **What problems is ICIMS solving and how is that benefiting you?** CRM, ease of recruiting and metrics. ### 40. iCIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about ICIMS?** Onboarding. The tools are good and easy to use. **What do you dislike about ICIMS?** How difficult it is to find candidates and attach them to the requisition. **What problems is ICIMS solving and how is that benefiting you?** Applicant tracking **Official Response from Jenine Laviola:** > Hello my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. We're pleased to hear that you find our onboarding tools to be good and easy to use. We understand the challenges you've faced in finding and attaching candidates to requisitions, your feedback is important to us as we continue to enhance the functionality of iCIMS Talent Cloud. Please feel free to reach out and I can put you in touch with the appropriate team to help solve this issue. Jenine.laviola@icims.com ### 41. Best ATS I've used. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** User friendly system. 100% customizable. **What do you dislike about ICIMS?** Customer service with tech support can be frusterating due to unneccsary back and forth. **What problems is ICIMS solving and how is that benefiting you?** Tracking and sharing new/old candidates. ### 42. One of the better ATS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** Completely customizable, ease of use, faster working system **What do you dislike about ICIMS?** Outlook integration, page setup could be cleaner **What problems is ICIMS solving and how is that benefiting you?** Working on integration of a new company into our company and how to gain access for their hiring managers ### 43. I used once for work project **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** used it once and it seemed like it was easy enough to use. **What do you dislike about ICIMS?** didnt find any features i disliked as was first time using. **What problems is ICIMS solving and how is that benefiting you?** Its helping us track our applicants and host jobs. ### 44. A pleasant user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Evan J. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ICIMS?** It is an easy to navigate system to identify talent **What do you dislike about ICIMS?** It could benefit from more automation in its functions. **What problems is ICIMS solving and how is that benefiting you?** Finding good talent. **Official Response from Jenine Laviola:** > Hello, my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. We're glad to hear that you find iCIMS Talent Cloud easy to navigate for identifying talent! If you need anything at all please feel free to reach out. Jenine.laviola@icims.com ### 45. Exciting New Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about ICIMS?** I am looking forward to the new platform and new ways to view and onboard. **What do you dislike about ICIMS?** There seems to be a lot of new features, I'm worried our employees will not enjoy so many changes. **What problems is ICIMS solving and how is that benefiting you?** I believe the new iCims cloud will make it easier to access multiple features with less clicks. **Official Response from Jenine Laviola:** > Hello, my name is Jenine Laviola and I am the Customer Marketing Program Manager here at iCIMS. We're glad to hear that you are looking forward to the new platform and the new onboarding experience it will bring. We understand change can be hard. A great perspective on this will be one of our current customers who is set to speak on an upcoming webinar on this very topic. Please feel free to reach out, and I will pass along more information! Jenine.laviola@icims.com ### 46. easy to use, but wish it did more **Rating:** 2.5/5.0 stars **Reviewed by:** Sakura G. | Talent Acquisition Recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ICIMS?** The access to quality candidates, the ease of use that the product offers **What do you dislike about ICIMS?** I wish it had more features and was a one stop shop **What problems is ICIMS solving and how is that benefiting you?** Sourcing candiadtes, tracking onboarding and applicants ### 47. Love ATS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about ICIMS?** I love the ats and customization abilities **What do you dislike about ICIMS?** I wish all of the add-ons did not cost more and were included in the ATS package **What problems is ICIMS solving and how is that benefiting you?** we just use it as an ATS internally, we do not have any of the add ons ### 48. Dated but improving **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about ICIMS?** It is a very intuitive system with a decent ability to customize **What do you dislike about ICIMS?** It feels dated and clunky. Looks very dull. Tough to manage very large numbers of jobs. **What problems is ICIMS solving and how is that benefiting you?** It organizes our candidates and helps our hiring managers see candidates and process their hires. **Official Response from Jenine Laviola:** > Hello my name is Jenine and I am the Customer Marketing Program Manager here at iCIMS. We appreciate your feedback and are glad to hear that you find iCIMS Talent Cloud intuitive and customizable. We understand concerns about the system looking a certain way. We are continuously working on improving the user interface and overall experience. If you need anything at all please feel free to reach out. Jenine.laviola@icims.com ### 49. I love ICIMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ICIMS?** I love how much data can be pulled it is amazing coming from a company doing high volume recruiting on a google spreadsheet... Sourcing for candidates is really helpful with the tag features Very easy to use for day to day recruiting needs Currently implementing the onboarding feature Mobile app for hiring managers interview scheduling feature **What do you dislike about ICIMS?** You need someone dedicated to manipulating the system or you will not be able to best utilize and your data will be skewed **What problems is ICIMS solving and how is that benefiting you?** Lack of accountability and transparency in hiring process! ### 50. iCIMS is a one stop shop for Talent Acquisitions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about ICIMS?** From the moment I first implemented iCIMS into my company's workflow, it has consistently surpassed my expectations, and for that, I owe it a heartfelt review! iCIMS isn't just a piece of recruitment software, but an essential tool that has thoroughly transformed our recruiting processes. It is a comprehensive suite, proficiently managing our entire talent acquisition process, from sourcing and recruiting to onboarding new hires. One of the outstanding features that iCIMS offers is its excellent configurability. The platform is incredibly versatile and flexible, accommodating our unique business needs effortlessly. It can adapt and align with the evolving requirements of our organization, no matter how big or small. As such, we are no longer forced to fit our processes into the software; instead, the software shapes itself to us, making the experience truly custom. The user interface is another point of praise. iCIMS' UI is easy to navigate and is visually appealing, providing an excellent user experience for our recruiters and hiring managers. The accessibility and ease of use significantly reduce the learning curve for new users, enabling them to get up to speed quickly. Moreover, iCIMS delivers a seamless candidate experience. With its candidate relationship management capabilities, it enables us to provide a personalized, engaging experience for job seekers. It significantly reduces friction points in the application process, boosting our candidate conversion rates and enhancing our employer brand. The reporting features are also phenomenal. The depth of analytics and data it provides allows us to optimize our recruitment strategies continually. It gives a clear and comprehensive view of our hiring funnel, helping us identify bottlenecks and make data-driven decisions. Support and customer service have been fantastic. The iCIMS team is readily available, and they are incredibly helpful whenever we have had questions or required assistance. The ongoing training and resources they provide have been invaluable in ensuring we're maximizing the software's potential. Lastly, the integrations! iCIMS integrates seamlessly with our other HR tech stack, which has drastically improved our overall efficiency. It feels like it was specifically designed to work with our systems. **What do you dislike about ICIMS?** To begin, the interface of iCIMS, while quite detailed, can be overwhelming. With so many features, options, and tools, navigation can become confusing, particularly for newer users. This complexity often results in a steep learning curve, detracting from the otherwise seamless experience that one might expect from a platform of this caliber. Further, the customizability of the software, while a boon in certain scenarios, can sometimes add to the confusion. The fact that iCIMS allows extensive configuration means that setting up the platform can be a painstaking and time-consuming process, often requiring assistance from their technical team. Performance-wise, I've encountered occasional glitches and slow loading times. These may seem minor but they can interrupt the recruitment process, causing some degree of frustration, especially during busy recruiting periods. **What problems is ICIMS solving and how is that benefiting you?** iCIMS has transformed our company's hiring process by replacing the complexities of traditional recruitment mechanisms with its elegant simplicity and high efficiency. It has not only streamlined the process but has also enabled us to redefine our hiring strategies. At the outset, iCIMS's comprehensive talent acquisition platform has proven to be a powerful tool in centralizing our hiring process. By consolidating disparate recruitment methods into one accessible and intuitive system, iCIMS has eliminated redundancies and saved our team significant time and effort. ## ICIMS Discussions - [access same references](https://www.g2.com/discussions/26639-access-same-references) - 1 comment, 1 upvote - [What is the best time for a client to use SkillSurvey Reference for a job applicant?](https://www.g2.com/discussions/5498-timing) - 1 comment, 1 upvote - [Does SkillSurvey Reference allow for ratings of job skills?](https://www.g2.com/discussions/5497-ratings) - 1 comment, 1 upvote - [Is it easy for hiring managers to understand reference feedback?](https://www.g2.com/discussions/5496-interpreting-results) - 1 comment, 1 upvote - [How do you obtain insight on soft skills?](https://www.g2.com/discussions/5495-soft-skills) - 1 comment, 1 upvote - [View ICIMS pricing details and edition comparison](https://www.g2.com/products/icims/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+01%3A25%3A42+-0500&secure%5Bsession_id%5D=9bf3f378-1a85-4c60-a7a9-d88c12b611a7&secure%5Btoken%5D=8b1c6d140a22e417375a7bbd7c6e933aebc5af189456a6b0c8695f0a1cc58311&format=llm_user) ## ICIMS Integrations - [Accurate](https://www.g2.com/products/acsonnet0-accurate/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Criteria](https://www.g2.com/products/criteria/reviews) - [Dalia](https://www.g2.com/products/dalia/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [First Advantage](https://www.g2.com/products/first-advantage/reviews) - [HireVue](https://www.g2.com/products/hirevue/reviews) - [JDP](https://www.g2.com/products/jdp/reviews) - [JobTarget](https://www.g2.com/products/jobtarget/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Nexxt](https://www.g2.com/products/nexxt-nexxt/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Sterling Backcheck](https://www.g2.com/products/sterling-backcheck/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews) ## ICIMS Features **Basics** - Reporting - Performance **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Career pathing** - Employee Profiles - Career Paths **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **AI Core Recruiting ** - Automated Resume Screening - End-to-End AI Recruiting Workflow - Adaptive AI Model Refinement - Human Oversight **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Interoperability - Performance - Integrations **Opportunity matching** - Opportunity Database - Opportunity Matching **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **AI Interviewing & Assessment** - AI-Enabled Interviews & Assessments **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Content** - Automation - File Sharing **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Analytics and integrations** - Skills Analytics - Reporting - Integrations **Job Content Creation** - AI-Generated Job Descriptions **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Natural Language Interaction **AI Candidate Interaction & Outreach** - Automated Interview Scheduling - Conversational Chatbots & Virtual Assistants - AI-Driven Outreach & Follow-Ups **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **AI Candidate Evaluation & Insights** - Recruiter Decision Support - AI-Based Candidate Ranking - AI-Based Candidate Assessment **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top ICIMS Alternatives - 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