IBM MaaS360 Features
Operating System (6)
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Multi-Systems Support
Supports differing operating systems and mobile devices
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Apple Support
Supports Apple devices
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Android Support
Support Android devices
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Multiple Mobile Operating System Support
Supports differing operating systems and mobile devices
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Apple Support
Supports Apple devices
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Android Support
Support Android devices
Management (37)
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Applicatons Management
Centrally manages, configures, and oversees applications on employees' mobile devices
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Applications Consolidation
Separates work apps and data from personal apps and data
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Whitelist
Implements whitelist policy to easily and securely deploy recommended or required applications
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Blacklist
Implements blacklist policy to block unwanted or suspicious applications
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Usage Information
Offers visibility into employee mobile device activity
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Lockdown Management
Restrict the kiosk's functionality to a single or set of pre-approved applications with limited user access to specific features
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
User Session Management
Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Patch Management
Install software updates and bug fixes remotely
Task Management
Create, manage and track all task activities and progression
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Security Management
Manage and control the security aspects of an organization's digital assets, resources, and operations
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Data Management
Ability to handle large datasets
Policy Management
Create, manage, and track policies and procedures within an organization
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Asset Lifecycle Management
Manage assets throughout their lifecycle to optimize profit
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Inventory Management
Track and manage inventory levels to maintain proper supply
Software Management
Allows businesses to manage the software installed on their devices.
Deployment Management
Manage the processes involved when making the application ready for use
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Applicatons Management
Centrally manages, configures, and oversees applications on employees' mobile devices
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Applications Consolidation
Separates work apps and data from personal apps and data
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Whitelist
Implements whitelist policy to easily and securely deploy recommended or required applications
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Blacklist
Implements blacklist policy to block unwanted or suspicious applications
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Usage Information
Offers visibility into employee mobile device activity
Policy Management
Create, manage, and track policies and procedures within an organization
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
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Device Enrollment
Registers employee-owned or company-distributed devices for IT access.
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Device Configuration
Configures devices to seamlessly work with business-required applications, WiFi, VPN, etc.
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Device Compliance
Ensures that employee devices are compliant with business regulations and requirements.
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Usage Information
Offers visibility into employee device activity.
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Data Separation
Separates personal data on devices from business-specific data.
Security (13)
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Remote Wipe
Enable the remote locking down and encryption of employee mobile devices
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Security
Protects employee, company, and data from potential vulnerabilities or malware
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Device Management
Unifies endpoint management of employee devices
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Custom Alerts
Creates custom reports and alerts about existing or upcoming software licenses and security updates
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Security
Protects employee, company, and data from potential vulnerabilities or malware
Security Management
Manage and control the security aspects of an organization's digital assets, resources, and operations
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Password Management
Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
Document Management
Store, manage, and track all electronic documents in a centralized location
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
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Reporting and Alerts
Creates custom reports and alerts about security updates, existing or upcoming software licenses, data access, and more.
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Endpoint Protection
Protects employee, company, and data from potential vulnerabilities or malware.
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Remote Wiping
Remotely clears all data from compromised devices.
Platform - Mobile Device Management (MDM) (1)
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Regulation Compliant
Ensures that employees mobile devices are compliant with business regulations and requirements
Platform (3)
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Regulation Compliant
Ensures that employees mobile devices are compliant with business regulations and requirements
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Device Enrollment
Registers employee-owned or company-distributed mobile devices for IT access
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Device Configuration
Configures mobile devices to seamlessly work with business-required applications, WiFi, VPN, etc.
Scope (2)
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Endpoint Inclusiveness
Manages numerous endpoint types, including mobile, desktop, IoT, and wearable.
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Multi-OS Support
Supports diverse operating systems across several endpoint types.
Administration (19)
Compliance
Monitors assets and enforces security policies to audit assets and infrastructure security.
Web Control
Filters websites and manages whitelisting to enforce compliance protocols for users accessing the internet within the network.
Application Control
Blocks endpoint users from accessing restricted applications.
Asset Management
Keeps records of each network asset and its activity. Discovers new assets accessing the network.
Device Control
Manages user network accessibility on laptops and mobile devices.
Patch Management
Install software updates and bug fixes remotely
Password Management
Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Workflow Management
Create, design and manage workflows for repetitive tasks
Policy Management
Create, manage, and track policies and procedures within an organization
Assessment Management
Creation, administration, and evaluation of assessments or tests
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
Incident Management
Manage and track all disruptions and incidents
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
PCI Compliance
Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS)
Web Threat Management
Device Management
Maintenance and upkeep of physical and/or virtual devices
Functionality (4)
System Isolation
Cuts off network connection or temporarily inactivate applications until incidents are remedied.
Firewall
Protects endpoint devices from a variety of attacks and malware threats.
Endpoint Intelligence
Analysis for users to examine threat intelligence data specific to their endpoint devices.
Anomaly/Malware Detection
Automatically identify and flag unusual behaviors and malicious software
Analysis (6)
Automated Remediation
Reduces time spent remedying issues manually. Resolves common network security incidents quickly.
Incident Reports
Produces reports detailing trends and vulnerabilities related to their network and infrastructure.
Behavioral Analysis
Constantly monitors acivity related to user behavior and compares activity to benchmarked patterns and fraud indicators.
Risk Analysis
Analyze potential risks across the organization
Customizable Reports
Alter the layout and content of reports
Summary Reports
Monitoring (6)
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Investigate
Investigate identity threats with contextual user information.
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Monitoring
Monitor & detect malicous identity and privileges activity
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Misconfigurations
Identify identity-related misconfigurations.
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Integrate
Offers integrations to identity store providers.
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Visability
Provide full coverage of identity estate with granular detail.
Continuous Monitoring
Conduct tracking and assessment of application and device behavior without breaks or interruptions
Remediation (2)
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Remediation
Remove unauthorized accounts and excessive privileges
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Audit
Provides full audit trail with notifications, ticketing, and compliance information.
Generative AI (1)
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AI Text Summarization
Condenses long documents or text into a brief summary.
Agentic AI - Mobile Device Management (MDM) (10)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integration
Addition of necessary external data, applications, tools, or features
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Active Directory Integration
Integrates with Active Directory
Agentic AI - Enterprise Mobility Management (8)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Agentic AI - Unified Endpoint Management (UEM) (7)
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Autonomous Task Execution
Capability to perform complex tasks without constant human input
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Multi-step Planning
Ability to break down and plan multi-step processes
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Cross-system Integration
Works across multiple software systems or databases
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Adaptive Learning
Improves performance based on feedback and experience
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Natural Language Interaction
Engages in human-like conversation for task delegation
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Proactive Assistance
Anticipates needs and offers suggestions without prompting
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Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Mobile Application Management (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Generative AI - Autonomous Endpoint Management (3)
Behavioral Analysis
Creates detailed models of normal user and device behavior across endpoints.
Adaptive
Generates new security policies or modifies existing ones to adapt to evolving threats.
Predictive
Analyze patterns and predicts potential endpoint failures or security breaches before they occur to proactively perform maintenance tasks or apply security patches, reducing downtime and preventing incidents.
Monitoring and Management - Autonomous Endpoint Management (4)
Patch Management
Automatically deploys software updates and security patches to ensure all endpoint devices remain up-to-date with the latest protection against vulnerabilities.
Oversees
Automatically discovers and maintains an updated inventory of all endpoints within the network, ensuring accurate asset management.
Self-Healing
Equips endpoints with the ability to self-diagnose and repair certain issues without manual intervention.
Centralized Dashboard
Provides centralized monitoring of endpoint status and health, enabling remote troubleshooting and management for IT teams.
Services - Endpoint Detection & Response (EDR) (1)
Managed Services
Offers managed detection and response services.
Additional Functionality (182)
SSL Security
Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
API
Application programming interface that allows for integration with other systems/databases
Threat Response
Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
Endpoint Protection
Protect users working remotely and provide secure environments for personal devices to access company programs
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Security Auditing
Systematic evaluation of the security of a company's overall security system and situation
Application Security
Identify and respond to security threats to developed applications
Encryption
Convert data into a code for security
Network Security
Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources
Real-Time Reporting
Active reporting of data and metrics
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Authentication
Verify the identity of users/devices to enable secure access
Financial Data Protection
Anti Virus
Prevents, detects and removes malware
Secure Data Storage
Securely stores data to prevent data loss or breaches
Virus Definition Update
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
VPN
Extend virtual private network over public networks to enable protected information exchange
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
Anti Spam
Techniques to prevent and filter unwanted or unsolicited email spam from reaching a user's inbox
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Data Visualization
Graphical representation of data
Alerts/Escalation
System alerts about the need to escalate an issue or request
Data Security
Protect sensitive data for digital privacy
Real-Time Analytics
Analyze and gain insights into data in real-time
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Secure Login
At least a username and password is required to access the system
AI/Machine Learning
Software program that continuously adjusts its behavior based on observed data
Single Sign On
Allow users to access multiple services after entering their login credentials once
Behavioral Analytics
Track and analyse user behavior within a system or network
Prioritization
Arrange tasks based on the level of priority or urgency
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
IOC Verification
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
Vulnerability Scanning
Discover patch statuses and vulnerabilities
Activity Tracking
Track and document all activities across devices, networks, and other systems
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Risk Assessment
Initiate collection and analysis of known risks
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Whitelisting/Blacklisting
Control system access and/or deliverability for applications and email addresses
Activity Monitoring
Track and report on everything that happens within the system or network
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Behavior Tracking
Track visitors'/audience's responses across web pages and other optimized content
Tokenization
Convert sensitive data into unique identification symbols (Tokens) that retain all essential information
Web Traffic Reporting
Collect and analyze traffic data about website visitors
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Role-Based Permissions
Set & manage permission levels based on user roles and restrict access to only authorized individuals
Data Analysis Tools
Analyze survey results via statistical testing or crosstabs directly within the software
Anomaly/Malware Detection
Automatically identify and flag unusual behaviors and malicious software
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
Password Management
Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords
Access Management
Control and manage access to company resources
Data Classification
Grouping log entries based on similar attributes.
Access Control
Regulate who can view information within the system
Incident Response Checklists
Checklist to confirm the incident and response.
Active Directory Integration
Integrates with Active Directory
Multi-Factor Authentication
Request two or more credentials to prove user's identity before granting access to systems
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Real-time Alerts
Receive notification of issues as soon as they occur
Remediation Management
Identify and orchestrate execution of actions needed to restore systems to optimal conditions
Risk-Based Authentication
Determine the risk profile of a user requesting access before granting access
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Prioritization
Arrange tasks based on the level of priority or urgency
Deception Management
Deploy realistic decoys that lure away from real assets within a given network
Root Cause Analysis
Identify and analyse the reasons behind accidents
Identity Verification
Validating the identity of an individual or entity through verification of personal information or credentials
Access Certification
Verify user access rights within systems to confirm each user has appropriate and authorized access to resources
Behavioral Analytics
Track and analyse user behavior within a system or network
Mobile Access
Access software remotely via mobile devices
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Automatic Reset
Onsite Printing
Print tickets, receipts, and other information on location
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
For Android Devices
For devices running on Android.
Surveys & Feedback
Gauge satisfaction and receive information for improvement and success
Digital Signage
Digital displays use technologies such as LCD, LED, projection and e-paper
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Touch Screen
Interactivity between software and users by touching areas on the screen of display devices
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Timeout
Multi-app mode
Allows to lock a device into a specific set of apps
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
QR Codes
Matrix barcode that stores information
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Location Tracking
Identify the physical location of an individual, asset, device, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Browsing Restrictions
Provides user and content restrictions during web browsing
Customizable User Interface
Design, modify, and organize how content is displayed on a system interface
Self Check-In/Check-Out
Check-in and out via a mobile device or kiosk
Secure Browsing
Allow or block access to specific domains and individual pages
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Branding
Add customized logos and colors to align with company branding
Video Looping
Self Ordering
For iPad Devices
Operate/access software on iPad Devices
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Single-app mode
Allows to lock a device into a specific app
Templates
Sample files or documents that could be customized as needed or used as is
Check-in/Check-out
Track the status of assets and whether they're checked in or out
Ticketing
Customize, sell, and distribute tickets
Order Entry
Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
Broadcast Messaging
Notify large groups of people simultaneously about important updates.
Visitor Tracking
Track visitors and purpose of visits
Secure Data Storage
Securely stores data to prevent data loss or breaches
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Wireless Internet Access Control
Control and manage access to wireless networks
Single Sign On
Allow users to access multiple services after entering their login credentials once
Enrollments/Onboarding
Manage the enrollment and onboarding of all new members and accepted applications
Automatic User/Device Recognition
The system can automatically recognize a user and/or device
API
Application programming interface that allows for integration with other systems/databases
Kiosk Mode
Ensures that only certain features of the devices are accessible and the rest are hidden/unavailable for usability/security reasons
Remote Update/Installation
Deploy updates or install new software remotely
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Synchronization Scheduling
Create a schedule when files and folders are synchronized
IT Asset Tracking
Monitor the movement of one or more IT assets throughout the organization
Two-Factor Authentication
Extra layer of security that requires not only a password and username but also something specific to that user
Wireless Troubleshooting
Take actions to resolve performance issues for devices wirelessly
Monitoring
Observe and track the demand, usage, progress or quality of a system, product, or user
Offline Access
Ability of websites, web applications, or mobile applications to function without an active internet connection
Push Notifications
Trigger clickable pop-up messages
GPS
System to support the positioning, navigation, and timing (PNT) measurements of an object or individual
Authentication
Verify the identity of users/devices to enable secure access
Usage Tracking/Analytics
Track and interpret metrics on the usage of company resources
Backup and Recovery
Create backups and provide methods to recover deleted/lost data
Mobile App
Access the system via a mobile application
Performance Monitoring
Monitoring and measurement of relevant metrics to assess the performance of IT resources
Remote Access/Control
Access work applications remotely, for when working away from the office and/or traveling
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Wireless Internet Access Control
Control and manage access to wireless networks
Asset Tracking
Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Wireless Troubleshooting
Take actions to resolve performance issues for devices wirelessly
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Remote Device Locking
Lock devices to prevent their misuse if they get lost or stolen.
Document Storage
Store and organize documents in a centralized system
Mobile Access
Access software remotely via mobile devices
Automatic User/Device Recognition
The system can automatically recognize a user and/or device
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Event Analysis
Investigate security threats and validate malicious activity
Prioritization
Arrange tasks based on the level of priority or urgency
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Whitelisting/Blacklisting
Control system access and/or deliverability for applications and email addresses
Remediation Management
Identify and orchestrate execution of actions needed to restore systems to optimal conditions
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Behavioral Analytics
Track and analyse user behavior within a system or network
Continuous Monitoring
Conduct tracking and assessment of application and device behavior without breaks or interruptions
Root Cause Analysis
Identify and analyse the reasons behind accidents
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
Anomaly/Malware Detection
Automatically identify and flag unusual behaviors and malicious software
Mobile Content Management
Creating, updating, monitoring accuracy, and ensuring brand consistency for all materials distributed to mobile devices.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Remote Access & Monitoring
Control system behavior and appearance, and access and report on system status/health from a distant location
Deployment Management
Manage the processes involved when making the application ready for use
Policy Management
Create, manage, and track policies and procedures within an organization
Patch Management
Install software updates and bug fixes remotely
Encryption
Convert data into a code for security
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Configuration Management
Identify component attributes like servers, hardware, software, and manage relationships across all services
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Support Ticket Management
Allow customers/users to submit support queries and service requests
BYOD Management
Manage and secure access to business data and applications on personal devices.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile Device Management
Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.
Endpoint Management
Track status, assign actions, and control access to systems for devices within the organization
App Management
Download applications that can be internally saved
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Workflow Automation
Streamlining repetitive tasks and activities through automated and predefined workflows


