Hosting.com Reviews & Product Details

6 Years as a Customer, 150 cPanel Accounts Affected, and Extremely Disappointing Support

I have been a customer of A2 Hosting, now Hosting.com, for about six years, and I’ve trusted them with my digital agency’s hosting infrastructure.

Unfortunately, my recent experience has been extremely disappointing.

Since October 29, 2026, I’ve dealt with repeated server performance problems and major service disruptions impacting my reseller hosting account, which manages roughly 150 cPanel accounts. Hosting.com’s infrastructure team confirmed the server was under DDoS attacks and that my reseller IP was null-routed, which left my clients’ websites inaccessible.

I understand that DDoS attacks are a serious security issue and that protective measures are sometimes necessary. My main concern is the way this situation has been handled.

Even though I’ve contacted support multiple times via tickets, live chat, and phone, I’ve experienced response delays of around 12–15 hours. When replies do come, they’re often generic status updates without a clear, actionable recovery plan.

The recommendation I’ve been given is to route all affected domains through Cloudflare. However, immediately changing DNS for approximately 150 client accounts isn’t realistic, especially when some domains are controlled directly by clients.

I’ve also asked about paid DDoS protection, protected IP options, and emergency server migration. I’m willing to pay additional charges for an effective solution, but I need a practical path forward.

As a digital agency owner, I’m receiving constant complaints from clients whose businesses depend on these websites being online.

After six years of loyalty, I expected more proactive communication, stronger technical coordination, and more meaningful support during a critical incident.

I’m publicly asking Hosting.com’s senior management and Customer Advocacy team to review my case, assign a dedicated escalation manager, and provide a workable service restoration plan.

I would prefer to continue our business relationship, but the ongoing disruptions and delayed responses have seriously damaged my confidence in Hosting.com. I hope the company treats this situation with urgency and helps resolve it as soon as possible. Review collected by and hosted on G2.com.

Title: 6 Years as a Customer, 150 cPanel Accounts Affected, and Extremely Disappointing Support

I have been a customer of A2 Hosting, now Hosting.com, for about six years, and I’ve trusted them with my digital agency’s hosting infrastructure. Unfortunately, my recent experience has been extremely disappointing.

Since October 29, 2026, I’ve dealt with repeated server performance problems and major service disruptions affecting my reseller hosting account, which manages roughly 150 cPanel accounts. Hosting.com’s infrastructure team confirmed the server was experiencing DDoS attacks and that my reseller IP was null-routed, leaving my clients’ websites inaccessible.

I understand that DDoS attacks are a serious security challenge and that protective measures are sometimes necessary. My main concern is how this incident has been handled. Despite repeatedly reaching out through support tickets, live chat, and phone calls, I’ve seen response delays of around 12–15 hours, and the updates I receive are often generic and don’t include an actionable recovery plan.

Their recommendation has been to configure all affected domains through Cloudflare. However, immediately migrating the DNS configuration for approximately 150 client accounts isn’t practical, especially when some domains are controlled by different clients.

I’ve also asked about paid DDoS protection, protected IP options, and emergency server migration. I’m willing to pay additional charges for an effective solution, but I still haven’t received a clear path forward.

As a digital agency owner, I’m receiving constant complaints from clients whose businesses depend on these websites. After six years of loyalty, I expected more proactive communication, stronger technical coordination, and more meaningful support during a critical incident.

I’m publicly requesting that Hosting.com’s senior management and Customer Advocacy team review my case, assign a dedicated escalation manager, and provide a practical service restoration plan. I would prefer to continue our business relationship, but these ongoing disruptions and delayed responses have seriously damaged my confidence in Hosting.com. I hope the company takes this situation seriously and helps resolve it urgently. Review collected by and hosted on G2.com.

Their support experience is best-in-class. The AI chatbot actually handles ~90% of technical issues — and when it can't, you get handed off to a real person immediately. No arguing with a bot, no queue. It's the smoothest support flow I've seen from any hosting provider. Review collected by and hosted on G2.com.

Not really a dislike — more of a growing pain. I was an A2 Hosting customer before they were acquired, and there are still some differences in DNS and server details between legacy A2 accounts and native Hosting.com accounts. That can make self-service a little confusing when you're Googling for answers. That said, support always provides the correct info for your specific account type right away, and it's clear they're working through the migration carefully to avoid downtime. Review collected by and hosted on G2.com.

I liked the reliable hosting experience, straightforward control panel, and generally responsive support. Hosting.com made it easy to keep a site running without much overhead, and the overall product felt solid. My main concern was value over time: pricing kept increasing, which eventually made it too expensive for me even though I liked the service. Review collected by and hosted on G2.com.

The biggest downside was pricing increasing over time. I found the service harder to justify as costs rose, especially for a small self-employed setup. I did not have a major issue with the core hosting or support; it was mainly the long-term value that led me to leave. Review collected by and hosted on G2.com.

I love Hosting.com’s support. When my website wasn’t loading, they fixed it right away, and they make everything easy. Review collected by and hosted on G2.com.

I find Hosting.com’s panel a bit hard to use, and I always seem to have issues paying invoices. I’d love to see and pay my bills more easily. Review collected by and hosted on G2.com.

We originally switched to A2 Hosting because we needed faster hosting to improve page load times. It made a big difference for the page load time, which was great!

A2 also made the onboarding and the whole getting-started process very simple. Also, at the beginning, the price was great! Review collected by and hosted on G2.com.

I was disappointed that they raised their prices significantly when it came time to renew my agreement.

They have also recently changed some of their IP addresses and name servers, which caused a few issues but were easily resolved when I contacted support and made a few changes in Cloudflare. Review collected by and hosted on G2.com.

What I like best about A2 Hosting is the balance it strikes between speed, reliability, and ease of use. The biggest standout is performance. Websites hosted on A2 tend to load quickly, and that matters a lot whether you are running a business site, blog, or online store. Faster load times can improve user experience and help with search visibility, so it is not just a nice extra; it actually affects results.

Another thing I appreciate is that A2 Hosting offers options for users at different levels. If you are a beginner, the setup process is pretty straightforward, and the control panel is easy enough to figure out without feeling overwhelming. If you are more advanced, there is enough flexibility to customize things and choose a plan that fits your actual needs, rather than paying for a bunch of fluff.

Customer support is also a strong point. When hosting issues come up, and they always do at some point because technology likes to be dramatic, it helps to have support that is responsive and knowledgeable. A2 has a reputation for being helpful, which gives peace of mind when your website is important to your business or brand.

I also like that they offer a range of hosting services, from shared hosting to VPS and dedicated options, so it is easier to grow without switching providers later. Overall, what stands out most about A2 Hosting is that it feels like a practical, solid choice. It focuses on what matters most: speed, support, reliability, and flexibility, without making the whole process more complicated than it needs to be. Review collected by and hosted on G2.com.

What I dislike about A2 Hosting is that pricing can feel a little misleading once intro rates end, because renewals are noticeably higher. Some features also depend on choosing higher-tier plans, so the cheapest options may not feel as strong long term. The interface can be a bit clunky at times, especially for less technical users. While support is generally solid, response quality can vary depending on the issue and who you get. Review collected by and hosted on G2.com.

What I like best about A2 Hosting is its speed and reliability. The Turbo servers really make a noticeable difference in website loading times, which helps improve user experience and SEO. Their customer support is another big plus—available 24/7 and genuinely knowledgeable, they resolve issues quickly without unnecessary delays. I also appreciate the developer-friendly features like SSD storage, free site migration, and easy integration with popular CMS platforms. Overall, A2 Hosting offers a great balance of performance, support, and value for money. Review collected by and hosted on G2.com.

One thing I dislike about A2 Hosting is that the renewal prices are quite high compared to the initial discounted rates. While the performance is excellent, some advanced features are locked behind higher-tier plans, which can feel limiting for beginners or small websites. Additionally, the dashboard and settings may seem a bit overwhelming at first for non-technical users. Overall, these are manageable drawbacks, but pricing transparency and simplicity could be improved. Review collected by and hosted on G2.com.

What I appreciate most about A2 Hosting is its outstanding speed and performance. Their servers utilize NVMe SSD storage and LiteSpeed technology, along with a network of global data centers, which ensures that websites load extremely quickly. The uptime reliability is also noteworthy, and the customer support team, known as the Guru Crew, is both responsive and knowledgeable, providing assistance around the clock via chat or ticket. Furthermore, their hosting plans cater well to developers, offering flexibility with features such as SSH access, staging environments, and support for multiple PHP versions. In summary, A2 Hosting distinguishes itself with its combination of speed, reliability, and attentive customer service. Review collected by and hosted on G2.com.

One aspect I find disappointing about A2 Hosting is the significant increase in renewal prices compared to the initial promotional rates, which may catch new users off guard. Furthermore, advanced performance features such as Turbo servers and automatic backups are restricted to higher-tier plans, making the basic options less appealing for websites with greater demands. I also feel that the dashboard's user interface could be more intuitive and up-to-date. Although the performance and support are impressive, the overall pricing structure and frequent upsells can be frustrating, especially for users who are mindful of their budget. Review collected by and hosted on G2.com.

I have been using A2 hosting for over a year now. It is one of the best web hosting platforms, easy to use and implement. It has a number of features such as WordPress hosting, VPS hosting, AI sitebuilder, etc. that are super useful and valuable. I use it frequently on a monthly basis. They also have a very good customer support. Review collected by and hosted on G2.com.

It has been a great platform for me. There are no dislikes as yet. Review collected by and hosted on G2.com.

What I like best about A2 Hosting is the website speed and reliability. Their Turbo Servers noticeably improve load times, which has helped with SEO and user experience. I also appreciate their 24/7 customer support — they’re quick to respond and very knowledgeable. The cPanel interface is clean and easy to use, even for beginners. Review collected by and hosted on G2.com.

While overall my experience has been good, I’ve noticed that renewal prices are significantly higher than the initial sign-up cost, which can be a surprise if you’re not expecting it. Also, during peak hours, the live chat support can be slow to respond, although once connected, the support is helpful. Review collected by and hosted on G2.com.