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Hospitable.com Pricing Overview

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Hospitable.com Pricing Reviews

(2)
KD
Small-Business (50 or fewer emp.)
"Automation Saved my Weekends"
What do you like best about Hospitable.com?

Automating all of my guest messages has saved me so much time. I use the automated message list as a way to see what is coming up in my rentals.

The support is top notch, if I ever have an issue they are there to make sure everything is fixed and I understand. Very much appreciate the town halls too. Review collected by and hosted on G2.com.

What do you dislike about Hospitable.com?

Currently their Direct Booking doesn't have a guest portal but they are in the process of making one. Excited for that to come out Review collected by and hosted on G2.com.

Response from Miles Hobson of Hospitable.com

Hi Kyle, thank you for the kind words. You'll be glad to know that guest portal is now here - in fact, you might want to join our Town Hall on Wednesday to get all the details of this release. Check out the link below to add the event to your calendar.

See how Hospitable.com improved
"Decent Automation, Abysmal Customer Service"
What do you like best about Hospitable.com?

I like the automations in Hospitable.com because they help reduce the time spent doing repetitive tasks. It automates guest communications and workflows for housekeeping and pricing, which is really helpful for managing my vacation rentals. Review collected by and hosted on G2.com.

What do you dislike about Hospitable.com?

I need to tell how their customer service is TERRIBLE and, even though I used them for years, I probably won't any longer because they don't take care of their customers. Customer service and billing discretion need SIGNIFICANT improvement. They take a LONG time to even address issues and, a same-day payment issue caused by a card change was resolved within approximately one hour (of my learning of it), yet resulted in permanent loss of a legacy rate with no escalation path or discretion applied. The ticket was later closed due to a holiday without resolution (both instances happened over holidays - Christmas and New Year respectively - not during working hours). This wasn't a product failure- it was a customer experience failure. Policies were enforced rigidly without consideration of timing, intent, or customer tenure (I'd been using them for years). A clearer escalation process and reasonable grace for same-day issues would greatly improve trust and retention. Review collected by and hosted on G2.com.

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Hospitable.com