Link copied to clipboard # Hiver in Gmail vs Zendesk for Customer Service Comparison - What are their main differences? Share [ Export ](/compare/hiver-in-gmail/zendesk-for-customer-service/export.csv) Hiver in GmailZendesk for Customer Service[+ Add Product](#) Pricing **Hiver in Gmail** Free Trial **$25.00** Per Month · GROWTH **Zendesk for Customer Service** Free Trial **$19.00** 1 user per month billed annually · Support Only (Team) **Pricing Insights** from reviews Time to Implement **Hiver in Gmail** 1 monthFaster Based on 196 responses **Zendesk for Customer Service** 2 months Based on 1118 responses Return on Investment **Hiver in Gmail** 12 months4 months sooner Based on 158 responses **Zendesk for Customer Service** 16 months Based on 843 responses Perceived Cost **Hiver in Gmail** $$$$$ **Zendesk for Customer Service** $$$$$ Average Discount **Hiver in Gmail** 10% **Zendesk for Customer Service** 10% ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Hiver in Gmail** [ Ease of Use (182) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews)[ Team Collaboration (150) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews)[ Email Issues (72) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews)[ Missing Features (47) ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) **Zendesk for Customer Service** [ Ease of Use (532) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1641133&qs=pros-and-cons#reviews)[ Features (402) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1637247&qs=pros-and-cons#reviews)[ Missing Features (217) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1640358&qs=pros-and-cons#reviews)[ Learning Curve (183) ](https://www.g2.com/products/zendesk-for-customer-service/reviews?filters%5Bsentiment_snippet%5D=1642915&qs=pros-and-cons#reviews) Integrations **Hiver in Gmail** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e189c9a0582c6b3467658109ad95bd9/oracle-netsuite.png "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_84fd5bd582809f20ff5682d2746ffa82/shopify.png "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f6ee5c9dddbf5c28b136829c8782ed1b/slack.png "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ View all ](https://www.g2.com/products/hiver-in-gmail/integrations) **Zendesk for Customer Service** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image") 8x8 Work ](https://www.g2.com/products/8x8-work/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dad63cb7954c989da3523a03418e408b/ada-support-inc-ada.png "Product Avatar Image") Ada ](https://www.g2.com/products/ada-support-inc-ada/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7c291b02b4321fd24c2a3e962323b51/adapt-ideations.jpg "Product Avatar Image") Adapt Ideations ](https://www.g2.com/products/adapt-ideations/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image") Aircall ](https://www.g2.com/products/aircall/reviews)[ View all ](https://www.g2.com/products/zendesk-for-customer-service/integrations) Screenshots **Hiver in Gmail** ![Hiver in Gmail screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1416361/HIG-Main.png) **Zendesk for Customer Service** ![Zendesk for Customer Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/118635/9.2-Agent-wraps-up-the-conversation--_5_.png) **Ratings** from reviews Meets Requirements **Hiver in Gmail** 8.9 8.91,005 **Zendesk for Customer Service** 8.6 8.65,264 Ease of Use **Hiver in Gmail** 9.1 9.11,029 **Zendesk for Customer Service** 8.5 8.55,549 Ease of Setup **Hiver in Gmail** 9.0 9.0605 **Zendesk for Customer Service** 8.0 8.03,399 Ease of Admin **Hiver in Gmail** 9.2 9.2463 **Zendesk for Customer Service** 8.2 8.23,193 Quality of Support **Hiver in Gmail** 9.2 9.2933 **Zendesk for Customer Service** 8.4 8.45,093 Has the product been a good partner in doing business? **Hiver in Gmail** 9.2 9.2454 **Zendesk for Customer Service** 8.4 8.43,116 Product Direction (% positive) **Hiver in Gmail** 9.1 9.1996 **Zendesk for Customer Service** 8.0 8.04,909 **Features** ratings from reviews Conversational Support 7.3 5 8.1 1,099 Customer Self-Service 8.4 8 8.2 1,799 Digital Customer Service Platforms 9.0 5 8.1 80 Live Chat 6.5 214 8.3 2,706 Shared Inbox 8.4 622 8.1 425 Help Desk 8.1 367 8.6 3,879 AI Customer Support Agents Not enough data 8.3 119 Google Workspace Communication Tools 7.6 7 Not enough data Customer Communications Management 7.6 152 Not enough data Customer Service Automation Not enough data 7.9 121 Social Customer Service Not enough data 8.4 843 Proactive Notification Not enough data 8.4 198 Chatbots Not enough data 8.2 614 Email Management 7.8 416 Not enough data Complaint Management Not enough data 8.2 897 Workforce Management Not enough data 8.7 28 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 66.9% Mid-Market(51-1000 emp.) 27.3% Enterprise(\> 1000 emp.) 5.8% Small-Business(50 or fewer emp.) 66.9% Mid-Market(51-1000 emp.) 27.3% Enterprise(\> 1000 emp.) 5.8% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% Small-Business(50 or fewer emp.) 40.7% Mid-Market(51-1000 emp.) 45.9% Enterprise(\> 1000 emp.) 13.3% **Reviewers' Industry** [![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail")](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail Computer Software 6.8% Information Technology and Services 5.5% Marketing and Advertising 5.4% Accounting 4.8% Financial Services 4.2% Other 73.2% [![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")](https://www.g2.com/products/zendesk-for-customer-service/reviews) Zendesk for Customer Service Computer Software 14.1% Information Technology and Services 12.6% Financial Services 5.9% Retail 5.1% Consumer Services 4.4% Other 58.0% Alternatives **Hiver in Gmail Alternatives** ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Help Scout](https://images.g2crowd.com/uploads/product/hd_favicon/0c1172f9215269c879ddfb93247db6eb/help-scout.svg "Help Scout") [ Help Scout ](/products/help-scout/reviews) ![Missive](https://images.g2crowd.com/uploads/product/hd_favicon/7a4f901d50e8d0824a8699df35276baa/missive.svg "Missive") [ Missive ](/products/missive/reviews) **Zendesk for Customer Service Alternatives** ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") [ Front ](/products/front/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ## Hiver in Gmail vs Zendesk for Customer Service FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Zendesk for Customer Service vs Hiver in Gmail? Zendesk for Customer Service is favored for its robust ticket management and customization, while Hiver in Gmail stands out for ease of use and team collaboration within Gmail. | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | | --- | --- | | 4.3/5 (7,034 reviews) | 4.6/5 (1,283 reviews) | | Mid-Market | Small-Business | | 8.0 | 9.0 | | 8.4 | 9.2 | | Ease of Use (526 all-time mentions) | Team Collaboration (149 all-time mentions) | ### How do the pricing models of Zendesk for Customer Service and Hiver in Gmail compare? Hiver in Gmail is rated as the stronger value for price satisfaction, with a higher reviewer score on value-related dimensions. - **Zendesk for Customer Service:** Reviewers frequently mention that Zendesk is a powerful platform but can be expensive, especially for small teams, and that advanced features often require higher-tier plans. - **Hiver in Gmail:** Reviewers describe Hiver as expensive but justify the cost with the time savings and organizational benefits, and note that even the free plan offers valuable features for small teams. - **Switching reasons:** Several reviewers switched from Zendesk to Hiver due to cost concerns and a preference for a Gmail-native experience. ### What are the best alternatives to Zendesk for Customer Service and Hiver in Gmail? The top three alternatives to Zendesk for Customer Service and Hiver in Gmail are Front, Fin, and Gorgias. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,034 reviews) | Mid-Market | Can be expensive for small teams | Ease of Use (526 all-time mentions) | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | Expensive but strong value for Gmail-based teams | Team Collaboration (149 all-time mentions) | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | — | Collaboration and shared inbox management | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | Automation and AI-driven support | ### Which Help Desk features should I prioritize when comparing Zendesk for Customer Service and Hiver in Gmail? Buyers should prioritize ticket management, team collaboration, ease of use, email management, and analytics when comparing Zendesk for Customer Service and Hiver in Gmail. - **Ticket Management:** Zendesk for Customer Service: 176 all-time mentions; Hiver in Gmail: 131 all-time mentions (as email management and assignment management). - **Team Collaboration:** Zendesk for Customer Service: 161 all-time mentions (simple/collaboration); Hiver in Gmail: 149 all-time mentions. - **Ease of Use:** Zendesk for Customer Service: 526 all-time mentions, score 8.5; Hiver in Gmail: 182 all-time mentions, score 9.1. - **Email Management:** Zendesk for Customer Service: 97 all-time mentions (knowledge base/email); Hiver in Gmail: 131 all-time mentions. - **Analytics:** Zendesk for Customer Service: 38 all-time mentions (documentation/reporting); Hiver in Gmail: Recent reviews highlight analytics as a key benefit. ### What are the pros and cons of Zendesk for Customer Service vs Hiver in Gmail? Zendesk for Customer Service's headline strength is robust ticket management and workflow automation, while Hiver in Gmail excels in ease of use and team collaboration within Gmail. - **Zendesk for Customer Service strengths:** Ease of Use (526 all-time mentions), Intuitive interface (203), Case Management (176), Knowledge Base (97), Implementation Ease (88), Customization and automation options. - **Zendesk for Customer Service trade-offs:** Limited Customization (159 all-time mentions), Customization Difficulty (57), Complexity for small teams, Higher cost for advanced features, Steep learning curve for advanced workflows. - **Hiver in Gmail strengths:** Team Collaboration (149 all-time mentions), Email Management (131), Assignment Management (78), Easy Setup (66), Unified Inbox (65), Strong Gmail integration (57), Simplicity and fast onboarding. - **Hiver in Gmail trade-offs:** Email Issues (72 all-time mentions), Missing Features (47), Limited advanced automation compared to full help desk platforms, Exclusively for Gmail users, Some reviewers cite high cost for small teams. ### Is Zendesk for Customer Service or Hiver in Gmail better for small businesses? Hiver in Gmail is the better fit for small businesses, with a higher small-business segment share and strong reviewer sentiment for ease of use and setup. - **Zendesk for Customer Service:** Largest segment is Mid-Market; reviewers note powerful features but mention complexity and higher cost as challenges for small teams. - **Hiver in Gmail:** Largest segment is Small-Business; reviewers consistently highlight ease of use, quick setup, and strong value for Gmail-based small teams. ### Which Help Desk platform has better integrations? Hiver in Gmail is favored for integrations, especially with Gmail, Slack, and Shopify, while Zendesk for Customer Service is noted for Asana integration. - **Zendesk for Customer Service:** Asana integration is mentioned in recent reviews, with 4 all-time mentions. - **Hiver in Gmail:** Slack integration (18 all-time mentions), Google Workspace (8), Shopify (3); reviewers highlight the value of these integrations for workflow efficiency. ### How do Zendesk for Customer Service and Hiver in Gmail compare on customer support? Hiver in Gmail leads Zendesk for Customer Service on Quality of Support by 0.8 points, a material difference in reviewer satisfaction. - **Zendesk for Customer Service:** Quality of Support score is 8.4; reviewers describe support as generally responsive but note occasional delays and challenges with complex issues. - **Hiver in Gmail:** Quality of Support score is 9.2; reviewers consistently praise fast, helpful, and accessible support, with many citing 24/7 chat and quick onboarding assistance. ### Which is easier to implement, Zendesk for Customer Service or Hiver in Gmail? Hiver in Gmail is easier to implement, with a 1.0-point lead in Ease of Setup and higher Ease of Admin scores. - **Zendesk for Customer Service:** Ease of Setup score is 8.0; reviewers mention a learning curve and complexity in configuring advanced workflows, but also note that setup is manageable with available resources. - **Hiver in Gmail:** Ease of Setup score is 9.0; reviewers highlight fast onboarding, minimal training required, and straightforward integration with Gmail as key benefits. ### Which product has better Email? Hiver in Gmail is the stronger product for Email, with higher reviewer scores and more frequent positive mentions for email management and collaboration. - **Zendesk for Customer Service:** Ease of Use score 8.5; Email/Knowledge Base cited in 97 all-time mentions; reviewers note strong email ticketing but mention complexity and occasional email-related issues. - **Hiver in Gmail:** Ease of Use score 9.1; Email Management cited in 131 all-time mentions; reviewers consistently praise its Gmail-native experience, shared inbox, and assignment features for email-driven teams.