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Helpshift Reviews & Product Details

Helpshift is the only customer service solution that seamlessly integrates software, AI, and human agents, offering a unique holistic approach to support. Our AI-infused Modern Support Journey sets us apart, ensuring an exceptional end-to-end support experience. Our key features include Smart Intent recognition, AI-powered Answers, Sentiment Analysis, Language AI, and Agent Copilot, making our support journey unparalleled in the industry. With Helpshift, brands benefit from superior automation and intent detection, ensuring quick and accurate issue resolution. Our proprietary machine translation minimizes errors, enhancing communication across languages. We prioritize lng-term partnerships and customer satisfaction, providing a flexible and scalable support solution that adapts to our clients' evolving needs. Experience a rapid time to value as our platform drives transformation and demonstrates ROI swiftly.

Seller

Helpshift

Languages Supported

Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Product Description

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Overview by

Brandan DeCoteau

Discussions

Helpshift Community

Pricing

Pricing provided by Helpshift.

Starter

Starting at $150.00

Per Month

Enterprise

Per Month

View More Pricing Information

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Helpshift Media

Helpshift Demo - AI-enhanced Agent Workspace

Centralized AI-enhanced workspace for streamlined support operations.

Helpshift Demo - Omni-channel and Cross-platform Solution

Automate omni-channel support across email, SMS, chat, social messaging and beyond.

Helpshift Demo - Language AI and Multilingual Support

Seamlessly connect with customers in their native languages and provide cost-effective, 24/7 support.

Helpshift Demo - AI-powered Bot Automation

Our AI Chatbots leverage conversational AI, machine translation, and AI-driven intent classification to provide seamless and personalized customer interactions.

Helpshift Demo - Advanced Reporting and Analytics

Understand your support landscape, from chatbot efficiency to agent productivity, and make data-driven decisions that matter.

Helpshift Reviews (381)

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Verified User in Computer Games

Enterprise (> 1000 emp.)

8/2/2025

"Reliable support platform for streamlining operational workflows"

3.5/5

What do you like best about Helpshift?

As a team lead, I appreciate the clear ticket management system and automation tools that reduce manual workload, Also Helpshift’s in app messaging enables faster resolution times and improves the customer experience while keeping agents organized Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

Reporting features could be more detailed especially for tracking agent performance and customer satisfaction trends Review collected by and hosted on G2.com.

Nico C.

Customer Support

Mid-Market (51-1000 emp.)

1/20/2025

"Helpshift Review"

5/5

What do you like best about Helpshift?

Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries. Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

It doesn't have a mobile app. The app is hard to use on the phone Review collected by and hosted on G2.com.

SHIVAM A.

Small-Business (50 or fewer emp.)

6/8/2023

"Helpshift helps in Revolutionizing Customer Service Experience"

4.5/5

What do you like best about Helpshift?

Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provides assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience. Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

Although Helpshift provides several positive aspects, one probable disadvantage is the learning curve related to its superior attributes. The program offers extensive customization alternatives and robust automation features, which might need some time to training to fully make use of. However, Helpshift gives documentation, training supplies, and assistance resources to help individuals in beating this initial learning bend. Review collected by and hosted on G2.com.

What problems is Helpshift solving and how is that benefiting you?

Helpshift successfully handles a number of problems confronted by customer support teams. First of all, it centralizes customer interactions through different routes into a single program. This reduces the necessity to switch between several applications or platforms, streamlining the assistance process and lowering the likelihood of overlooking or duplicating client queries. This centralized tactic enhances effectiveness and assures a regular support encounter throughout channels. Review collected by and hosted on G2.com.

Emre Y.

Mid-Market (51-1000 emp.)

10/29/2023

"Best support ticket sdk"

4.5/5

What do you like best about Helpshift?

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good. Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

We want to update cuurent sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature. Review collected by and hosted on G2.com.

Verified User in Computer Games

Small-Business (50 or fewer emp.)

9/18/2019

"Great platform, easy tools to use and great CS support from them"

5/5

What do you like best about Helpshift?

It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues Review collected by and hosted on G2.com.

Recommendations to others considering Helpshift:

If you handle big loads of customer requirements and inquiries this is the right tool to use Review collected by and hosted on G2.com.

What problems is Helpshift solving and how is that benefiting you?

It is very good to help customers and has many useful integrations also it offers a very useful knowledge base Review collected by and hosted on G2.com.

Ingra P.

Quality Assistant

Mid-Market (51-1000 emp.)

6/14/2022

"Platform of easy handling"

5/5

What do you like best about Helpshift?

The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer. Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

The filters we have to create to search for certain types of service. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

3/24/2023

"Helpshift is great tool for customer service"

5/5

What do you like best about Helpshift?

Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information. Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them. Review collected by and hosted on G2.com.

Mike G.

Mid-Market (51-1000 emp.)

2/15/2023

"Fantastic tool with a fantastic team"

4/5

What do you like best about Helpshift?

The ability to use bots to simplify and triage for human interaction makes each ticket easier and less time-consuming. The team has also been incredibly helpful in ensuring we utilize the tool to the best of our ability. Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

The pros I mentioned can be time-consuming and complex to set up. It's just a matter of understanding and getting deep into the flow of information. You need to ensure you understand how your customers experience your support. Review collected by and hosted on G2.com.

Stephen A.

Sr Project Analyst

Mid-Market (51-1000 emp.)

1/13/2023

"Amazing Product and Service"

4.5/5

What do you like best about Helpshift?

The product is well thought out and when we have recommendations/feature requests, HS always is ready to accomodate our requests. Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

Nothing as of now. When ever we've had something missing with HS, they've always assisted in creating the feature or providing a work around Review collected by and hosted on G2.com.

Mariana G.

Process Assistant

Enterprise (> 1000 emp.)

2/15/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Helpshift is awesome"

5/5

What do you like best about Helpshift?

I like the ease of use, the possibility of creating service categories and the integration with other platforms Review collected by and hosted on G2.com.

What do you dislike about Helpshift?

Sometimes, it crashes and it can be really slow Review collected by and hosted on G2.com.