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Compare HelpHero and UserGuiding 
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (56.7% of reviews)
Entry-Level Pricing
$0.00
Free Trial
HelpHero
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 7 pricing plansUserGuiding
Star Rating
(756)4.7 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserGuiding excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to HelpHero. Users appreciate its user-friendly interface and quick setup, making onboarding a breeze.
- According to verified reviews, HelpHero stands out for its affordability and powerful features, such as the ability to target CSS elements and a robust funnel system. Users have noted that it is the cheapest solution of its kind they have found, which is a big plus for small businesses.
- Users say that UserGuiding's ease of use is a major advantage, with many finding the editing process straightforward and intuitive. This has led to quicker implementations and less reliance on extensive documentation, which is a common pain point for many software users.
- Reviewers mention that HelpHero's flexibility is a key strength, allowing users to tailor onboarding experiences for different service types. This malleability has been highlighted as supremely helpful for businesses with diverse offerings.
- According to recent user feedback, UserGuiding has been praised for its effective targeting capabilities, which help organizations explain features reliably to their users. This has contributed to reduced customer support costs and improved customer retention.
- G2 reviewers highlight HelpHero's exceptional support quality, with users noting the quick responses to inquiries and the continuous addition of new features. This level of support has fostered a positive relationship between users and the platform, enhancing their overall experience.
Pricing
Entry-Level Pricing
HelpHero
Free 14-Day Trial
$0.00
- Easy & fast setup
- No credit card required
- Access to all standard and advanced features, analytics & integrations
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
HelpHero
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.9
14
8.9
664
Ease of Use
9.4
14
9.1
683
Ease of Setup
9.4
9
8.9
616
Ease of Admin
9.4
9
9.1
410
Quality of Support
9.9
14
9.5
639
Has the product been a good partner in doing business?
9.6
9
9.4
399
Product Direction (% positive)
10.0
14
9.6
666
Features by Category
User Analysis
Not enough data
8.9
396
8.5
9
8.5
404
User Support
8.8
8
8.7
404
Not enough data
8.4
365
9.3
7
8.4
381
Walkthrough Type
9.1
9
8.6
381
9.9
13
9.1
410
Platform Basics - Digital Adoption Platform
Not enough data
8.5
97
Not enough data
8.8
100
Analytics - Digital Adoption Platform
Not enough data
8.1
97
Functions - Digital Adoption Platform
Not enough data
8.5
97
Not enough data
8.6
102
Agentic AI - Digital Adoption Platform
Not enough data
7.3
83
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
369
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
355
Self-Service Platform
Not enough data
8.8
361
Not enough data
8.4
205
Not enough data
7.1
188
Not enough data
8.3
351
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
47
Not enough data
7.2
47
Not enough data
7.1
47
Not enough data
7.3
46
Categories
Categories
Shared Categories
HelpHero and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
HelpHero has no unique categories
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
HelpHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Financial Services
11.1%
Marketing and Advertising
5.6%
Internet
5.6%
Information Technology and Services
5.6%
Other
33.3%
Computer Software
38.2%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.8%
Accounting
3.8%
Other
32.6%
Discussions
HelpHero has no discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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