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Compare HelpHero and UserGuiding 
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Product Fruits
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At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (57.0% of reviews)
Entry-Level Pricing
$0.00
Free Trial
HelpHero
Star Rating
(18)4.9 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Browse all 7 pricing plansUserGuiding
Star Rating
(744)4.7 out of 5
Market Segments
Small-Business (57.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that HelpHero excels in "Quality of Support" with a score of 9.9, while UserGuiding, although strong, has a slightly lower score of 9.5. Reviewers mention that HelpHero's support team is highly responsive and knowledgeable, making it easier for users to resolve issues quickly.
- Reviewers mention that HelpHero's "Text Bubble Walkthroughs" feature scores an impressive 9.9, significantly outperforming UserGuiding's 9.2. Users say that HelpHero's text bubbles are intuitive and enhance user engagement effectively during onboarding.
- G2 users highlight HelpHero's "Ease of Setup" with a score of 9.4, compared to UserGuiding's 8.9. Users report that HelpHero's setup process is straightforward and user-friendly, allowing for quicker implementation without extensive technical knowledge.
- Users on G2 note that HelpHero's "Behavior-responsive Messaging" feature scores 9.3, while UserGuiding's is at 8.4. Reviewers mention that HelpHero's ability to tailor messages based on user behavior significantly improves user experience and retention.
- Reviewers mention that HelpHero's "Generative AI" capabilities, particularly in "AI Text Summarization," received a score of 6.9, indicating room for improvement. In contrast, UserGuiding does not have this feature, which may be a deciding factor for users looking for advanced AI functionalities.
- Users report that HelpHero's "Mobile Optimization" scored 6.9, which is lower than expected, while UserGuiding does not have a specific score in this area. Reviewers mention that both platforms could enhance their mobile experiences, but HelpHero's current offering may not meet all mobile user needs.
Pricing
Entry-Level Pricing
HelpHero
Free 14-Day Trial
$0.00
- Easy & fast setup
- No credit card required
- Access to all standard and advanced features, analytics & integrations
UserGuiding
Free Trial
Free Trial
14-day free trial, no credit-card needed!
- All Professional Plan Features are included in the Free Trial
Free Trial
HelpHero
Free Trial is available
UserGuiding
Free Trial is available
Ratings
Meets Requirements
8.9
14
8.9
657
Ease of Use
9.4
14
9.1
676
Ease of Setup
9.4
9
8.9
609
Ease of Admin
9.4
9
9.1
408
Quality of Support
9.9
14
9.5
632
Has the product been a good partner in doing business?
9.6
9
9.4
397
Product Direction (% positive)
10.0
14
9.6
659
Features by Category
User Analysis
Not enough data
8.9
391
8.5
9
8.5
399
User Support
8.8
8
8.7
402
Not enough data
8.4
363
9.3
7
8.4
377
Walkthrough Type
9.1
9
8.6
380
9.9
13
9.1
406
Platform Basics - Digital Adoption Platform
Not enough data
8.4
94
Not enough data
8.8
95
Analytics - Digital Adoption Platform
Not enough data
8.1
95
Functions - Digital Adoption Platform
Not enough data
8.5
93
Not enough data
8.6
97
Agentic AI - Digital Adoption Platform
Not enough data
7.3
81
Generative AI
Not enough data
6.8
137
Self-Service Experience
Not enough data
8.9
367
Not enough data
8.8
365
Not enough data
7.6
339
Not enough data
Feature Not Available
Not enough data
8.6
353
Self-Service Platform
Not enough data
8.8
360
Not enough data
8.4
204
Not enough data
7.1
188
Not enough data
8.3
350
Agentic AI - Customer Self-Service
Not enough data
7.1
48
Not enough data
7.6
48
Not enough data
7.6
46
Not enough data
7.4
46
Not enough data
7.2
47
Not enough data
7.1
46
Not enough data
7.3
46
Categories
Categories
Shared Categories
HelpHero and UserGuiding are categorized as Digital Adoption Platform
Unique Categories
HelpHero has no unique categories
UserGuiding is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
HelpHero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserGuiding
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.9%
Financial Services
11.1%
Marketing and Advertising
5.6%
Internet
5.6%
Information Technology and Services
5.6%
Other
33.3%
Computer Software
38.5%
Information Technology and Services
16.7%
Marketing and Advertising
4.8%
Financial Services
3.7%
Accounting
3.3%
Other
32.9%
Discussions
HelpHero has no discussions with answers
RTL support
2 Comments
HV
Hi Medhat! UserGuiding supports RTL text by means of theme customization. You can read more about it here:...Read more
Are there adoption tools for products that change often?
1 Comment
TG
For those who understand and can code use CSS elements to tag your location and steps instead of mouse selection this will keep the guides intact firmly.Read more
What is UserGuiding used for?
1 Comment
CD
User Onboarding, Product Tours, Interactive Guides, Feature Announcements, and User Education.Read more
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