We found the onboarding process and team training with this solution to be exceptionally straightforward. It integrates smoothly with existing PSA systems and synchronizes with a range of knowledge data sources, including pre-existing ticket resolution data and technical documentation platforms, which all feed into the AI chat support model. The model itself is highly accurate and delivered immediate value to both the service desk and engineering teams. While adopting a new solution can often be a challenge, that was not the case with HelpGhost. When a solution truly delivers on its promises and even exceeds expectations, it becomes much easier to demonstrate its benefits and encourage adoption. The team at HelpGhost is not only very responsive but also genuinely passionate about solving the problems they address. They release updates quickly and are consistently working to provide value to MSP customers. Review collected by and hosted on G2.com.
There is really nothing to dislike about HelpGhost; rather, there are just a few areas where the team could make some improvements. Providing more onboarding resources and training videos or materials would help reduce the need for the team to be so heavily involved during the onboarding process. Additionally, having a general roadmap of upcoming releases would be helpful. These are truly minor suggestions, as we would not want to see the team become overwhelmed by their own success. It's important that they focus their efforts on further development, gathering feedback, and building strong relationships. The team is still in the early stages of their journey. Review collected by and hosted on G2.com.
The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.
Validated through LinkedIn
Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.
