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HelpGhost
4 reviews
- 1 profiles
- 1 categories
Average star rating
5.0
Serving customers since
2023
HelpGhost Reviews
BL
Bobby L.
Focused IT Service DeliveryKeeps Documentation Accurate and Up-to-Date Effortlessly
HelpGhost solves the problem of bad documentation. It helps keep documentation accurate and current.
RB
Rohan B.
CEO at TribeValue-add AI Based Support & Knowledge Management Solution
We found the onboarding process and team training with this solution to be exceptionally straightforward. It integrates smoothly with existing PSA systems and synchronizes with a range of knowledge data sources, including pre-existing ticket resolution data and technical documentation platforms, which all feed into the AI chat support model. The model itself is highly accurate and delivered immediate value to both the service desk and engineering teams. While adopting a new solution can often be a challenge, that was not the case with HelpGhost. When a solution truly delivers on its promises and even exceeds expectations, it becomes much easier to demonstrate its benefits and encourage adoption. The team at HelpGhost is not only very responsive but also genuinely passionate about solving the problems they address. They release updates quickly and are consistently working to provide value to MSP customers.
MW
Michael W.
General Manager at Limetree LabsHelps Reduce Resolution Time Per Ticket
HelpGhost has been an invaluable tool for our team. The ability to automatically scrub and surface relevant information from historical ticket notes and our knowledge base enables our technicians to resolve issues more efficiently. This not only shortens resolution times but also streamlines onboarding and training for new team members. The result is increased productivity, faster outcomes for our clients, and measurable time savings across our support operations.
About
What is HelpGhost?
HelpGhost is a technology vendor specializing in customer support solutions. The company offers tools designed to enhance user engagement and streamline communication between businesses and their customers. HelpGhost provides features such as live chat, automated responses, and analytics to help organizations improve their customer service experience and operational efficiency. Their platform is aimed at businesses looking to optimize support processes and foster stronger relationships with their clientele.
Details
Year Founded
2023
Website
www.helpghost.ioHunting for software insights?
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