HelpDesk Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Provides analytics tools that reveal important business metrics and track progress 12 reviewers of HelpDesk have provided feedback on this feature.

As reported in 13 HelpDesk reviews. Displays important metrics relating to performance

User Experience of creating and submitting a ticket This feature was mentioned in 26 HelpDesk reviews.

Based on 26 HelpDesk reviews. User Experience of responding and receiving a response

Based on 24 HelpDesk reviews. Route tickets based on values of fields, changes to ticket status and time based conditions

Respond to common requests with standard reply This feature was mentioned in 24 HelpDesk reviews.

As reported in 24 HelpDesk reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives This feature was mentioned in 25 HelpDesk reviews.

Based on 25 HelpDesk reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live This feature was mentioned in 20 HelpDesk reviews.

As reported in 17 HelpDesk reviews. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting